Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box w... See more
Company replied
Amazing deal got the racket I wanted at the grip size I needed! Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and... See more
Company replied
Ordering and communication all straight forward. Competitive pricing. Delivery is extra but made clear. Good range. I ordered 4 rackets for decision to be made for 1, returning the other 3. For d... See more
Company replied
Company details
Written by the company
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Contact info
Wynyard Business Park, TS22 5TB, Stockton On Tees, United Kingdom
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
It was very easy to find the product I wanted. It arrived quickly and the price was good.
23 July 2025
Unprompted review
This is great company to deal with
This is a great company to deal with. I had a problem with my Merrells under guarantee. Lucy was really helpful, she responded quickly with clear instructions for sorting it out - thanks Lucy! I'm happy with my new pair!
17 July 2025
Unprompted review
Exactly the racket I wanted (with the…
Exactly the racket I wanted (with the tension) and next day delivery. Very impressed.
10 July 2025
Unprompted review
charging £3.99 to return trainers with completely wrong sizes
terrible customer service, bought a pair of squash trainers and the size was completely off.
Still got charged £3.99 for returning them, even after the cx Service was mare aware of it
11 July 2025
Unprompted review
Reply from Direct Sports
Hi Jack,
Thank you for your feedback.
Sizing does vary from brand to brand and the nature of online shopping does include a little trial and error sometimes to ensure you get the correct fit.
Our Return Policy is readily available to view on our website before placing your order so that you can decide if you agree with our terms and conditions before proceeding, in the event that you may need to return your items.
We thank you for providing us with a further opportunity to clarify the situation for you.
Kind Regards,
Direct Sports
Great Experience- from start to delivery
🎾🎾 were for HALE LTC. Easy to purchase. Delivery was as advised and tennis balls arrived in good condition/ packaged in sturdy box’s. Had one issue, with address , my fault and the company dealt with it professionally so order wasn’t held up.
Highly recommend.
7 July 2025
Unprompted review
Poor customer experience
Sports Direct system had a ‘gliche’ and processed two orders for the same thing ! Wouldn’t accept it was a fault there end and charge for returns [£3.99] . Tried in vain to explain but there Customer services couldn’t care less. I will not make the same mistake by ordering of them again ! I can see from there Trustpilot ratings I’m not alone. Very disappointed.
2 July 2025
Unprompted review
Reply from Direct Sports
Hello,
I can see your review is intended for Sports Direct. Please relocate your review.
Kind Regards,
Direct Sports
Great walking shoes really comfortable…
Great walking shoes really comfortable and look like a trainer delivery was fast and arrived when stated
22 June 2025
Unprompted review
Avoid this place
Avoid this place. They sent me a skirt for my daughter. It was never even tried on as it was clearly too small. They returned it claiming a stain, even though it had all original tags on and had not ever been warn. Then refused to respond to emails about this. Will now be taking them to court. Avoid this scam of a company.
23 June 2025
Unprompted review
Reply from Direct Sports
Hi Boris,
Thank you for your feedback.
Your item was returned to you as it was in an unsaleable condition. Please see the link below to our full Return Policy.
https://www.directsportseshop.co.uk/Return/ReturnsPolicy
Your follow-up email was of quite a threatening nature, hence our decision not to reply to you. You requested us to “Google me and see this is not an idle threat,” and the first link we happened across was attached to a road-rage incident, further creating intimidation.
We are not a scam of a company, we simply request our customers follow the terms and conditions of our policies.
We thank you for providing us with a further opportunity to clarify the situation for you.
Kind Regards,
Direct Sports
Dishonest Refund Policy - Be careful with this company
Today I received a refund into my bank account and it was less than expected. Yet again, this company in incapable of making a refund in full.
I paid £35.07 for my purchased item. There was an additional £5.00 charge added to purchase another shoe box for the said return of the item, plus the cost of the return postage!
I am still waiting for someone to respond to me to explain WHY I have only received a partial refund. I expect a response at some point sollowed by a rude response on trust pilot - your customer service is abysmal and it shows with your ratings AND reviews. Do NOT shop with Direct Sports. Far too stressful.
25 June 2025
Unprompted review
Reply from Direct Sports
Hi Nora,
Thank you for your additional feedback and for providing us with a further opportunity to clarify the situation for you.
The item you purchased was priced at £30.91 and you paid an additional £4.16 on top of this for your chosen method of delivery. As you opted to use our return label there is a cost of £3.99 deducted from your eligible refund of £30.91. You also chose to purchase one of our replacement boxes, at a cost of £5. The calculation of £30.91 minus £3.99 and £5 leaves £21.92, which is what has been refunded for you.
Kind Regards,
Direct Sports
non sense return policy
non sense return policy, got less money than the original money i paid for returning an item,
16 June 2025
Unprompted review
Reply from Direct Sports
Hi Hugo,
Thank you for your feedback.
Our Return Policy is outlined on our website for our customers’ reference and clearly states:
“There is a charge of £3.99 for this label if any quantity of items are being returned for a refund. This is deducted from the credit as opposed to you paying upfront at the Post Office. You are not obliged to use this service and of course may use your own courier to return your item(s) if you prefer.”
It is advisable to check a company’s return policy in advance of placing an order so that you are familiar with their terms and conditions incase you need to return your item/s.
Our full policy can be found via the link below:
https://www.directsportseshop.co.uk/Return/ReturnsPolicy
We thank you for providing us with the opportunity to clarify this for you.
Kind Regards,
Direct Sports
Outstanding walking shoes
Outstanding walking shoes. At a great price. And delivered on time
Thank you
14 June 2025
Unprompted review
I ordered shoes online
I ordered shoes online, but they weren't what I expected. I tried to cancel, but they made me pay to return them which I did and still haven't refunded me after weeks! Their customer service is terrible.
30 April 2025
Unprompted review
Reply from Direct Sports
Hi Marcin,
Thank you for your feedback.
Can you please provide your order number as I cannot find anything in our system for you? Was it definitely Direct Sports you placed your order with, or may it have been Sports Direct?
Kind Regards,
Direct Sports
Cancelled but dispatched.... no response
I try to purchase less items from Amazon but his experience shows me why I should not bother. I ordered a pair of shoes, canceled the order before dispatch but unfortunately the item was dispatched and received. I have requested a returns label but I still have not received a response from this company. Credit card was used so I will be logging a dispute if I have not heard back from Direct Sports in 5-10 days.
9 June 2025
Unprompted review
Reply from Direct Sports
Hi Rs,
It seems your order was dispatched too quickly for your liking!
All orders are automatically processed and dispatched so as to provide the most efficient service we can to our customers. Because of this, it is not always possible to cancel an order before it is dispatched. We would recommend being sure of which items you would like to order before finalising your payment. It is not necessary to contact us before actioning your return, however I can see no prior communication from you requesting a return label. Which address did you contact, please?
Please do contact us directly to our enquiries@directsports-eshop.com address so we can help you further.
Kind Regards,
Direct Sports
Prompt delivery, efficient service
Prompt delivery - I opted for collection from a drop off store - with updates throughout the delivery process. I had to exchange my product for a different size and this process was easy and clear to navigate on the website and completed quickly and efficiently.
2 June 2025
Great value products
Great value products. Prompt and thorough delivery service, with great communication at every stage of the process.
5 June 2025
Unprompted review
Highly recommended
Excellent product, prompt service and great value for money. Highly recommended.
3 June 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.