Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box w... See more
Company replied
Amazing deal got the racket I wanted at the grip size I needed! Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and... See more
Company replied
Ordering and communication all straight forward. Competitive pricing. Delivery is extra but made clear. Good range. I ordered 4 rackets for decision to be made for 1, returning the other 3. For d... See more
Company replied
Company details
Written by the company
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Contact info
Wynyard Business Park, TS22 5TB, Stockton On Tees, United Kingdom
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Great service, great prices.
I ordered my tennis shoes from Direct Sports at a very competitive price and they arrived on time and were exactly what I wanted. Great service!
2 April 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are glad to hear you are happy with your order and hope you will shop with us again soon.
Kind regards,
Direct Sports
Service was excellent
Service was excellent, delivery was good, the only down side was the carrier as the packaging was not very study and the tube were slightly flatten. But still playable.
2 April 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for taking the time to leave us a review. We are proud to offer a high level of service, and are sorry to hear that there was an issue with your delivery. We are always reviewing our courier services and will pass this feedback on.
Kind regards,
Direct Sports
First time using Direct Sports and will…
First time using Direct Sports and will definitely use again. Amazingly fast delivery and well packaged. Also, great to find a retailer that carries walking shoes in half sizes.
20 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great review. We are glad that you were able to find your right size and that you are happy with our quick processing times. We look forward to your next order with us.
Kind regards,
Direct Sports
Everything was delivered on time and as…
Everything was delivered on time and as described on the website
23 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear you are happy with your order, we hope you will shop with us again.
Kind regards,
Direct Sports
Ordered my trainers and got them within…
Ordered my trainers and got them within the week very good
23 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear you are happy with our level of service. We hope you will shop with us again.
Kind Regards,
Direct Sports
Good price and prompt delivery.
Good price and prompt delivery.
Arrived on time - exactly as stated. Happy to use them again.
23 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are glad you are happy with your order, we hope you shop with us again soon.
Kind Regards,
Direct Sports
EASY TO ORDER AND ARRIVED EARLY AHEAD…
EASY TO ORDER AND ARRIVED EARLY AHEAD OF EXPECTED DELIVERY DATE
20 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your positive review. It it great to hear your order arrived even quicker than expected, we hope you are happy with your items.
Kind Regards,
Direct Sports
Reply from Direct Sports
Hi,
Thank you for your review. We are glad to hear about your positive experience and look forward to your next order with us.
Kind Regards,
Direct Sports
Brilliant customer service
Brilliant customer service. Thank you especially Meghan for your help
17 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. We are pleased to have been able to support your query, and will pass this feedback on to our team.
Kind Regards,
Direct Sports
Great price
Great price - cheapest I could find on the internet. I would buy from them again
16 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are committed to offering the most competitive prices, and are glad to hear you found a great deal with us.
Kind Regards,
Direct Sports
The K-Swiss tennis shoes I ordered were…
The K-Swiss tennis shoes I ordered were competitively priced & were promptly delivered - I’m a very happy customer!
22 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. It is great to hear that you are happy with your order, we hope you will shop with us again.
Kind Regards,
Direct Sports
I found the website easy to navigate
I found the website easy to navigate, ordering was easy, updates on delivery, and delivered when stated. All around great experience from direct sports!
7 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great review. We are glad to have met your expectations and hope you will shop with us again soon.
Kind Regards,
Direct Sports
Provided the wide fit trainers I needed…
Provided the wide fit trainers I needed for squash (which were hard to find). Arrived promptly and in perfect condition.
6 March 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear that you are happy with your item and our level of service. We hope you will order with us again soon.
Kind Regards,
Direct Sports
Poor delivery service
Unfortunately, the racquets were not delivered in time so I had to return them. I also wasn’t refunded the extra charge for the 12pm courier service that I paid for but wasn’t fulfilled 😕
26 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your feedback. We are sorry that your parcel did not arrive within your expected time frame. Unfortunately due to our couriers' processes, parcels sent outside of mainland UK or to Scotland are subject to a possible delay that means delivery can take one additional day. We do include a note of this at checkout to help make our customers aware of this potential delay.
Kind Regards,
Direct Sports
Excellent customer service.
Excellent delivery time. Good stock of ASIC trainers in correct sizes. The trainers were good quality. Good communication from purchase to delivery. All round a great service.
28 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great feedback. We are pleased to have met your expectations and hope you will shop with us again.
Kind Regards,
Direct Sports
No complaints!
Never heard of this business before but will definitely be using again! Size was too small so they exchanged it for no extra money or delivery fees!
27 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for taking the time to leave us a review and sharing your positive experience with us. We look forward to your next order!
Kind Regards,
Direct Sports
Great value and fast deliver
Great value and fast deliver. Free gifts were a lovely surprise!
27 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. We are glad you are pleased with your order and extra free gifts.
Kind Regards,
Direct Sports
Love my shoes
Delivery was smooth, fast and free - I love my new shoes.
7 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear that you are pleased with your item, and we hope you will order with us again soon.
Kind Regards,
Direct Sports
Found what I needed and in the size and…
Found what I needed and in the size and style my daughter liked ! Arrived promptly all round good experience.
9 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for sharing your positive experience, we are glad you are happy with your order. We hope you will shop with us again.
Kind Regards,
Direct Sports
Restringing service sucks
Ordered a Wilson Blade racket from them with a restringing service. It was strung with the wrong tension, supposed to be 53lbs, but it was 60lbs when arrived. Would be totally unusable, and had to return it. However they charged me a surprisingly high fee of £35 for returning (even I didn't use it at all). Will NEVER buy a racket from them again!
16 February 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. We are proud to have an expert team of stringers and only ever aim to complete every restring to the highest quality. It would be of no benefit to us to complete a restring to a tension different to what has been requested. Our Returns Policy does state that a charge of £20 will be deducted from a refund amount where a restring has been completed. The other £15 is comprised of the initial restringing and delivery costs, both of which are non-refundable, as well as the fee for using our Returns Label.
Kind Regards,
Direct Sports.
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