Direct Specs Reviews 438

I have been using direct specs in Shirley west Midlands for a couple of years. I went in last Monday as I know Gary works on that day and yet again I was not disappointed. He once again was friendly, very attentive and professional. He always seems to be able to sort out any problems I have with mine and my mother's glasses. He is such an asset to the Company to the degree I only go in when I know he is working. Gary u are fantastic and so helpful, keep up the good work as I would probably look elsewhere if u wasn't there.

We would like to thank Phil for his efficient speedy speedy service.He went out of his way to help my disabled husband.We are delighted with the glasses and highly recommend Direct Specs to anyone.Thank you Phil

Gary,

I wanted to take a moment—properly and sincerely—to express my deepest gratitude for everything you’ve done. It’s not often you come across someone who combines such a high level of technical expertise with genuine compassion and patience, but you embody both in a way that truly sets you apart.

From the very beginning, what struck me most was your willingness to slow things down and really listen. You didn’t treat my situation as routine or transactional—you took the time to understand the full picture, including the complexities around my health and how much my vision impacts my daily life. That level of attentiveness is rare, and it immediately gave me a sense of trust and reassurance.

Your knowledge as an optical expert is clearly exceptional, but what elevates you even further is the way you communicate that knowledge. You explained everything with such clarity, breaking down technical details into something I could fully understand without ever feeling overwhelmed. Every question I had—no matter how small—was met with patience, respect, and a thoughtful response. You never rushed, never dismissed concerns, and always made sure I felt confident in what was being discussed.

What truly stood out was your attention to detail. You approached everything with precision and care, ensuring that nothing was overlooked. It was clear that you weren’t just aiming for a satisfactory outcome—you were striving for the best possible result for me personally. That level of dedication goes far beyond standard professionalism; it reflects a genuine commitment to helping people.

In a situation where vision and health are so closely intertwined, having someone like you guiding the process made an enormous difference. You brought not only expertise, but calmness, reassurance, and a sense that I was genuinely being looked after. That is something that cannot be overstated—it changes the entire experience.

Please know that your efforts have had a lasting and meaningful impact on me. This wasn’t just about the service you provided; it was about how supported, respected, and understood you made me feel throughout. That kind of care stays with a person, and it speaks volumes about who you are both professionally and personally.

Thank you again, Gary. You have my utmost respect and appreciation, and I have no doubt that you will continue to make a profound difference in the lives of so many others. You are truly exceptional at what you do.

With sincere thanks and respect,

Again superb service and always attention to detail. I have been several times over the years and the service is always outstanding plus glasses / frames etc are extremely competitive compared to other companies. Would definitely recommend.

I can not praise this company enough! I lost my specs
(again!!) and emailed to say i needed to buy some more but was worried I'd mess them the order up.. Simon came back to me straight away to say he could help and then did! Absolute legend
After a bit of a nightmare with Royal Mail, they lost my delivery/sent it back
I emailed again and Abi rang me within minutes to say they would replace them - fantastic service

I highly recommend this company, not only for their lovely glasses but there sales team and customer service are amazing

Thank you again

Jenny identified straight away that I was wearing the wrong bridge size; that’s why my spectacles kept sliding down my nose. I didn’t even realise there was such a thing. Jenny is always cheerful and welcoming. I’ve bought specs from here for at least 10 years. Wouldn’t go anywhere else.

Highly recommend! Great experinece , friendly and welcoming! Will definitely back for another pair. 🌟

The PERFECT Service from start to finish! Highly recommended!

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. Her feedback was greatly appreciated. The turn around was prompt and the price was great. Would definitely recommend!

Great service from Jenny at the burton branch. 10/10 recommend. :)

Friendly, cheap, fast service. Thank you….for my 6th pair from you.

Excellent service, highly recommended

Went in with a broken frame and literally within seconds the lenses were fixed into a new one and with 25% discount.
Thanks to Gary at Shirley branch

Absolutely amazing staff. As I only can see out off 1 eye the lady was amazing helping me. Would recommend to all my family and friends. Mrs pollyanna Edwards

Helpful staff , great service , very happy with how my glasses turned out 10/10 would recommend

What couldn't be achieved by specsavers was achieved by jenny at the burton on trent.brilliant service polite friendly personality always wanting the best for your vision and alround great.would I return again most definitely and would certainly tell friends and colleagues to give the branch a try.

Gary is extremely knowledgeable and couldn't have been more helpful. The glasses supplied are excellent quality, perfectly fitted and great value.
Thank you so much for your efforts. Would recommend this store to anyone.

Great experience lovely girl that looked after our purchases from start to finish.
A credit to you’re shop Lee and Christina

Can’t praise the lovely Jenny enough. She was so helpful and knowledgeable and helped me to choose frames which I definitely wouldn’t have chosen on my own. I love my new glasses and have had lots of compliments about them. Varifocals are always pricey but I got the best of everything for much less than I would have paid at SpecSavers.

I have had two pairs of specs last year at my local direct specs at 111 Stratford Road Shirley,I had a problem with one of my specs, which got broken and your member of staff , got my specs replaced with in two hours after I take it into the shop, I am very pleased with the service I have had .