What amazing service from start to finish! This has to be one of the best companies I have ever bought from. I used the cushion replacement service for the rear cushions on a sofa and received a quota... See more
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Absolutely brilliant service. My Next sofa seat inners...can't even call them cushions were literally falling apart. Lumpy, uncomfortable and unsupportive bits of broken foam and wadding. The worst... See more
Wow! What a difference to my sofa! It's so comfortable now with the new cushions. It has also made a huge improvement to the appearance of the sofa. Looks great!
Thank you to all the staff at GB Foam, especially the lovely Sophia who I spoke to twice on the telephone ensuring my measurements were correct and purchases where best for my project. She went a... See more
Company details
Written by the company
Direct Foam is the first choice for anyone requiring foam cut to any size and shape and we specialise in sofa cushion replacement. Whether you need replacement foam cushions for your worn out sofa or cushions for your garden or outdoor space, we are able to bring you quality foam cushions at the best price, delivered directly to your door.
Contact info
Unit 1, Dial Post Park, Horsham Road, Rusper, West Sussex, RH12 4QX, Horsham, United Kingdom
- 01293 226652
- info@directfoam.com
- www.directfoam.com
4.6
Excellent
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Service
Great service. Quick delivery. Good quality foam cut exactly to required dimensions.
10 May 2023
Unprompted review
Fantastic service kept updated with…
Fantastic service kept updated with order very happy
27 April 2023
Unprompted review
So upset!!!!
Reading these good reviews I thought I might have the wrong company. My experience is somewhat different.
I ordered a piece of foam cut to size, it was quick, easy and competitively priced. I was also very happy when I was informed that my order was dispatched in a matter of days. I was given a "window of delivery time" by their courier DPD. We spend all day in, paying special attendance to the "time window" but nobody came. I was greeted by an email posted in the middle of the expected delivery time saying they had missed me. My foam could now be collected at Sainsbury's in the neighbouring town,- it took me an hour to get it and I had paid £ 7.50 for delivery! I contacted Foams Direct fully expecting an apology and a refund of shipping. Not a bit of it, customer services told me that as I had collected the foam ( AND elected to do that with DPD!) it was now not their problem. Now, why would anybody pay £ 7.50 for a delivery only to elect to drive to another town to pick it up? My feeling is that as a customer my contract is not with the courier, Direct Foam has the contract with DPD not me. I felt that as a customer I simply didn't matter and they didn't care at all.
The foam however is fine.
30 June 2022
Unprompted review
Extraordinarily good service
I am bowled over by the service from this company! I bought 2 pieces of foam for my campervan mattress from here. First off, I chose them because their website was straightforward, ordering easy and they include stockinette covers for very low charge (some other places were adding £££ for this). My foam arrived in just 2 days, and it is top quality; really comfy. Sadly, the courier had damaged the box and the foam within. No problem: I emailed the company and they immediately arranged delivery of a replacement and collection of the damaged bit. They absolutely could not have been more helpful and efficient. It's a real surprise these days to actually feel like somewhere appreciates your custom. Brilliant!
26 May 2022
Unprompted review
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