Direct2florist Reviews 

38,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process, noting how easy it is to navigate the website and select from a large assortment of stunning floral designs. People also highlight the exceptionally reliable delivery service, mentioning that fresh bouquets consistently arrive promptly and always on the exact day requested. Some reviewers were not happy with the delivery timing, mentioning that items occasionally arrived on the wrong date or experienced unexpected shipping delays. Others also noted issues concerning the final product quality, stating that the delivered displays occasionally looked disappointing, lacked freshness, or deteriorated very quickly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently describing the floral arrangements as... See more

Delivery service

Customers had positive experiences with delivery_service, expressing widespread satisfaction and appreciation... See more

Service

Users describe positive interactions with service, highlighting quick, easy, and stress-free ordering... See more

Order

Consumers find the order process to be efficient and satisfactory, highlighting the quick and stress-free... See more

Quality

Clients share positive opinions on quality, highlighting beautiful, superb, and long-lasting floral... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I've used Direct2Florist. The choice of local florists to each area is very good and the site is so easy to use. On both occasions the recipients were delighted with the flower... See more

Rated 5 out of 5 stars

Excellent and efficient service. Delivered early in the day too. Very easy to use, will use again and recommend to family and friends. I managed to order from my sister in law's favourite florist whic... See more

Rated 5 out of 5 stars

The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more

Rated 5 out of 5 stars

I have previously gone for box flowers & this was the first time I went with direct florists. A much better experience of flowers arriving exactly as you want them to be. Not in bud in a box! Deliver... See more


Company details

  1. Flower Market
  2. Florist
  3. Flower Delivery

Written by the company

Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(38,055)

1,636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Great experience I wanted to order some flowers for my mother who was turning 90 in the UK....it was so simple and the basket of flowers arrived first thing in the morning...beautiful.

5 May 2026
Rated 5 out of 5 stars

The ordering process was…

The ordering process was straightforward and easy to navigate. There was one hitch in that the selected florist wasn't able to complete my order, but the company sorted the issue quickly and effectively so the flowers arrived at their destination in time. I was impressed and grateful for their swift response.

2 May 2026
Rated 5 out of 5 stars

Beautiful flowers 💐

It was easy to order online from Australia and they delivered promptly. The flowers were beautiful for our relatives at a sad time.
Thank you 🙏.

1 May 2026
Rated 1 out of 5 stars

Poor product, bad customer service

My son paid for a bouquet, I received three gerberas, three carnations, a sunflower, a tiny peony and some greenery which cost him at least £40. It was not the same as the picture on the website. The company would not let me complain without informing him which was horrible. They blamed the florist, the florist blamed direct2florist. Poor product, poor service.

5 May 2026
Unprompted review
Direct2florist logo

Reply from Direct2florist

We are sorry that you were disappointed with the flowers your son ordered. We have seen a photograph and the content of the bouquet. These were beautiful fresh flowers which still had to come into full bloom. We did not blame the florist at all. They are an excellent and highly valued member, whose quality and reviews speak for themselves. Thank you ~ Direct2florist Customer Services

Rated 1 out of 5 stars

Neither timely, nor exactly what I asked for

I have been a customer of Direct2florist since 2013. During these 13 years I never experienced a situation similar to the recent one. I am always sending flowers on a certain occasion either on the 21st of April, or the 23rd of April (Saint George's Day). They express my gratefulness towards a certain person for helping me in the past.
I don't know what the problem this year was. I sent an order at about 11 p.m. UK time on the 22nd for the order to be delivered on the next day. Throughout these years pm delivery on the next day was more or less secured if an order was placed the previous day. I chose a flower shop about 2 miles from the delivery address, which I had also chosen in the past. I paid in pounds from a current UK account. The result was that the delivery was materialized on the 26th (!), and the package form was not what I had chosen

So how would you rate your service, and what should I do next year to make certain that the delivery would be on time, and exactly what I paid for? Furthermore, why should I choose Direct2florist next year?

27 April 2026
Rated 5 out of 5 stars

I have used this company a few times…

I have used this company a few times now-their bouquets are beautiful and always follow your instructions. I had the opportunity to use a well known large corporate florist who were offering me discount but still trusted these guys.

25 April 2026

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