This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
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Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery charge. I had tried other companies but couldn't reach them by telephone. Excellent service.
4 September 2026
Reply from Direct Drainage
Hi Sue! Thank you so much for your review! 5* customer! :D
Reply from Direct Drainage
Hi Chris, we appreciate the review! Thanks so much :)
Still haven’t got repair kit dpd are…
Still haven’t got repair kit dpd are being a nightmare just lazy
3 September 2026
Reply from Direct Drainage
Hi Richard, We apologise you are having issues, this is not the level of service we aim to deliver. If you had reached out to us, we could have looked into this for you sooner. One of the team members will be contacting you shortly so that we can get this solved.
Reply from Direct Drainage
Hi Maurus, thank you for your 5* review! We are pleased to hear you are happy with your order!
efficient fast delivery
1 September 2026
Reply from Direct Drainage
Hi Paul! It's great to hear your order came quickly :). Thank you for the 5* review!
Excellent and quick service from Zara…
Excellent and quick service from Zara in sales. Thanks!
13 August 2026
Unprompted review
Reply from Direct Drainage
Thank you for the personalised 5* review. We will make sure this gets passed on to Zara.
Product arrived fairly quickly given we…
Product arrived fairly quickly given we live in NI. Worked out the box so we're happy.
31 July 2026
Reply from Direct Drainage
We are pleased to hear your order arrived safetly. Thank you for your 5* review.
Helpful advice when purchasing and…
Helpful advice when purchasing and efforts made to ensure next day delivery.
30 July 2026
Reply from Direct Drainage
Thank you for your 5* review Rhiannon!
This company is absolutely brilliant
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sewage treatment plant out of action. Great work by all
27 July 2026
Reply from Direct Drainage
Hi John, what a lovely review, thank you so much! Will pass on to the team.
Had the product I required in stock and…
Had the product I required in stock and at a very competitive price. Very fast delivery.
Will use again.
2 July 2026
Reply from Direct Drainage
Hi Trevor that's great to hear! We look forward to your future custom, thanks for the review!! :D
Clear easy to use website
Clear easy to use website enabled me to identify what I wanted and place my order. Next day delivery from stock was perfect.
2 July 2026
Reply from Direct Drainage
5* Customer! Thanks for the review! :D
Value for money and delivered I
Value for money and delivered in good time and kept me updated throughout. Easy ordering on their website 👍
29 June 2026
Reply from Direct Drainage
Thank you so much for your 5 star review! We hope you shop with us again :D!
Very prompt service and Google web site…
Very prompt service and Google web site to explain what you need to order
26 June 2026
Reply from Direct Drainage
Thank you for your review. We are so pleased to hear you enjoyed shopping with us! :)
Fantastic staff and great service
5 May 2026
Reply from Direct Drainage
Thank you so much for your review! :)
Above and beyond customer service
Prompt helpful responses when items went astray in post with supply of replcement without question. Great service
8 June 2026
Unprompted review
Reply from Direct Drainage
Thank you for your 5*review! Customer satisfaction is very important to us, we hope you choose us again! :)
Good price, good service
Easy to find what I needed. Swift and efficient delivery. Good price.
Nice to find a local firm!
1 June 2026
Reply from Direct Drainage
Hi Simon, we are so pleased you find out site easy to navigate :). Thank you for our 5 star review! We hope you choose us again.
Reply from Direct Drainage
Thank you Cheryl! We appreciate your review :)
Excellent service from the young person…
Excellent service from the young person who answered the phone . She double checked stock and then handled my order in a professional manner
28 May 2026
Reply from Direct Drainage
Thank you for your 5* review! We hope to deal with you again! :)
Very pleased
Helpful and knowledgeable when phoned, very prompt dispatch and delivery. would recommend
5 May 2026
Reply from Direct Drainage
Thank you for your 5 star review Stephen! We hope you chose to shop with us again :)
Fast delivery and good service at…
Fast delivery and good service at brilliant price many thanks
5 May 2026
Reply from Direct Drainage
Thank you for shopping with us Barry! We appreciate the 5* review :)
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