Dimehouse B.V. Reviews 

My order was placed on 12/09/25 and an agreed delivery was arranged for 07/10/25. On 3/10/25 I was contacted to say the delivery would not be going ahead because of issues with the courier. On the same day I was told a new courier had been arranged and should hear from them within a couple of days with a delivery date. I have heard nothing since despite emailing Dimehouse every day to request an update. The customer experience I have experienced has been terrible with all my emails since 3/10/25 being ignored. Don’t know what is happening with my order and don’t know any other way to get a response from the company. I attempted their online store contact form but it says ‘not found’. No phone number to contact them. What are customers supposed to do when the only way of contact is by email and these are ignored. Order has been fully paid for and I am very worried as it is a high value order.

I placed an order through the website, then after 5 days without updates, and only after me contacting them, they say the are out of stock and I will have to wait as the furniture was under fabrication but they couldn't say how long.
I requested a refund as I was not willing to sit and wait for unknown amount of time, but no refund has been received or processed.
This is a terrible company, unprofessional and uncaring, do not use!!

Bad quality furniture, do not buy!!

Easy to order, quick delivery and an excellent customer service.

I bough a chair and the quality is very good and as advertised.

This company is awful. We placed two orders for some floating drawers, order numbers are DIME2016849 and DIME2017220. We bought 5 floating drawers in total. Delivery was exactly as described and very efficient. Communication regarding deliveries was good and accurate. The drawers looked excellent - they are: Bedside table kacie mango wood sand color. When trying to fit them they would not fit straight and hung down. The fixing system is very weak. We contacted Dimehouse to return them as advertised on the website (DPD return, £7.95 per item) They responded after a couple of days saying: Since March 2025, we have been using DPD to ship products to the United Kingdom. In recent years, we worked with PostNL, but unfortunately they have stopped offering shipments to the UK. We were very surprised when DPD informed us that they are unable to provide return labels.

How is it possible to ship parcels to consumers, but not offer any return label solution?
The owner of Dimehouse has spent weeks communicating with DPD, but unfortunately they are currently unwilling to assist in this matter.

They suggest using EVRI to return them to Holland at our expense, which would have cost over half the value of the goods. We also needed an EORI number and their phone number. I contacted them 4 times for these and got no response.
We contacted them again, and got this response:
I have just been forwarded our new return system from our manager you can see and return it via the following link - (I cant put the link in the review)

Cordialement,

The link took us to a page that said all we needed to do was go to a DPD outlet and drop the parcels off. When we did this, we were told that we needed a QR code or Barcode from Dimehouse. We have asked them 3 times for these and have got no response.
Strangely, the return address for the return is now in Staffordshire ST18 0PN which appears to be a farm. I have offered to take the items there - again - no response. When you try and call them, you just get an answerphone message in Dutch, with no option to leave a message.

I will not let this go and wil pursue legally if required.

1.8.25. We still do not have our money back. They have confirmed that they received the drawers 3 weeks ago, and I have chased the refund 3 times. When chasing after over 14 working days after the said hey received the drawers, I was asked to resend the request as they seemed to know nothing about it. It is hard to stress how awfully this company is treating us.

1.8.25. Further update. They now say they don't have our original order numbers. I sent them to the yesterday, and in all my many emails to them. It is getting worse.

8.8.25 Final update. We have now received a full refund. Thanks to Romie who seemed to be the one who sorted it. Whilst we are very relieved to have the money back, we will not be using this company again.

I ordered a Sofa online, and as it was not so nice in real, I had to cancel the order. Even after 3 weeks Dimehouse doesn't process the refund and has gone radio silent on the support line via email.

What kind of company doesn’t allow simple returns?! But instead, informs the buyer to sort it themselves, with no offer to cover the costs?! £120 per bar stool, £75 per parcel return charge…this is a complete joke!

I love how unusual the products are. Fair delivery time when shipping to the UK. High quality products and the customer service is incredibly helpful and quick. I would use Dimehouse again for some good quality, stand out furniture.

Hi the customer service was brilliant had a little problem and when I emailed them they got back to me same day .
They are so professional understanding and will help you as much as they can it was resolved in a couple of days to my satisfaction well please with customers service thank you all love Colin

Intuitive website, speedy delivery and a quality product that I’m really happy with! Would definitely buy from Dimehouse again!

Item arrived in a timely manner but with no instructions or the fixtures (bolts) to connect the base seat with the seat back.

Had bounce backs from the email on the order notification and what appears to a non existent uk customer service email.

Can’t see how I can contact them, poor company and won’t ever use again.

UPDATE - this is the order number as the email address in the reply IS NOT being recognised. It’s now been over a week since I left the order number in this review, still no contact. POOR if I could give zero stars I would. DO NOT USE THIS COMPANY.

order reference Order #DIME2014209

Incompetent and unserious company, to be avoided.

We ordered a wall shelf. When we didn't hear from them three weeks later, we sent an email to customer services who discovered that, oops, they'd forgotten to send our parcel.

We finally got the parcel back two weeks later, the box was completely damaged, no fixing bracket is supplied, or it didn't survive the delivery... the shelf itself only has one hole to fix it to the wall, so it looks like the other hole has been damaged too. In short, we're going to have to do all the fixing ourselves.

This is not acceptable, a company to be avoided.

Translated with DeepL.com (free version)

My first and last time shopping with the! Incredibly frustrating experience with their customer service, I tried to cancel my order just a few days after placing it ( order was still waiting dispatch), but they told me to simply refuse the delivery. That didn’t work, as FedEx/TNT said they couldn’t take it back and that I had to arrange a return/collection myself.

After three weeks of back-and-forth emails, they finally sent me a DPD drop-off return label. Since the boxes were large, I took a taxi to the nearest drop-off point—only to be told they were too big and had to be collected from an address. When I reached out again, Dimehouse refused to arrange collection, insisting I should “find a place” that would accept them. Absolutely unacceptable service.

My order was cancelled 3 weeks after it was placed, when it was due to have been shipped within 3-5 days. There was no communication in between, and i was told it was cancelled by me when it was by them. No communication afterwards, even when i asked for a reason why.
Assuming a false company, do not buy from.

Ordered a sofa last year, still no sign of it. Communication is appalling, the customer service email on their website doesn’t exist and the phone number has a Dutch automated voice that I don’t understand, then simply hangs up.

Just received an email asking me to review my order which apparently arrived 2 weeks ago, but has absolutely not been delivered. I am concerned that I have been scammed.

Am now going to contact Citizen’s Advice to see what my next steps should be to recover my money.

I strongly recommend that you avoid this company.

EDIT:

I have sent numerous emails to that email address over some weeks and have received no response. You are being disingenuous.

I have still not received the sofa bed.

You requesting me to leave my personal details on a public website is absolutely absurd.

I no longer wish to receive the sofa bed and request a full refund (order number #DIME209904).

I ordered a dressoir for Black Friday, stating 2 weeks delivery. In mid January after not receiving the product, neither any msg from them, we contacted them. They told us they will deliver. Waited again, no sign, contact them again. They answered that they cannot deliver as they have issues with the supplier and they are willing to assist me choose something else. When checking their website, surprise, product still available with deliver 2-5 days. When I told them about this, they literally ignore what I'm telling them and insist that they can assist me buy something else. Conclusion: they don't want to fulfill their Black Friday promotions, insisting you to buy something else, at full price of course. Not proactive communication, plus they completely ignore what you write to them, pushing to sell you something else to full price. Stay away from this fake company with fake paid reviews. I will address this to authorities. I'm curious how long it will take them to pay me back. I wish I could have the option to give 0 stars

Ordered 4 breakfast bar chairs two weeks ago. Arrived on Tuesday. Delivery was updated.
Extremely pleased with Dimehouse.

Ordered a chair which was quoting 3-5 days delivery time nearly 3 weeks ago. No comms from company. Emails not replied to. Still no idea of when it will be dispatched. Only bought from here because of quoted delivery time. No customer interaction at all. Disappointing service to say the least.
Update
Reply from Dimehouse asked for more details which I have provided but still no contact or comms. The status of my order has not changed and I still have no idea when or even if I will receive it. They claim not to have received my emails but provided the same email address to contact them.
I just want my chair! They have my money so please send the goods!

Update 2:
I have now received confirmation from the local currier that the item has reached their UK depot which is good news and I am now changing my rating to 3 stars to reflect this.

Update 1:
I have received a tracking number on October 30 with an estimated delivery between Nov 2-6. I will post an update once I get the order delivered.
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I have placed an order on October 16 with Dimehouse ( order id DIME205698) and it appears the order has not been updated since it was confirmed, although it should have been delivered by October 26( the date of this review).
I have tried to reach out to the company and they did reapond to my first email stating that the order is being shipped and that I would be getting tracking details on the same day, which unfortunately has not happened.

Two days later I contacted the company again I asked for the tracking details, but my email went unanswered this time around.

Shelves came with defects, frame wasn't aligned with the shelf. Frame was scratched up. Contacted Dimehouse and after 3 weeks, still no resolution.