After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
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Review summary
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Reviews shaping this summary
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more
Company replied
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more
Company replied
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more
Company replied
Company details
Written by the company
Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contact info
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
- WhatsApp or Text: 07860030996
- resolution@digitaldra.uk
- www.digitaldra.uk
4.1
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thank-you for understanding my…
Thank-you for understanding my situation. Thank-you jordan
16 April 2026
Unprompted review
Reply from The Digital DRA
Hi Nancy,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Really easy to use
Really easy to use
No stress
No difficult conversations
15 April 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Disputedbill…in period when vendor…
Disputedbill…in period when vendor considering received final or legal message…
Disorganised company.
15 April 2026
Unprompted review
Reply from The Digital DRA
Hi Robin,
Thank you for taking the time to share your feedback, we appreciate all reviews as they help us improve our service.
Having reviewed your account, we can see that we have not previously received any contact or dispute from you directly. We would have welcomed the opportunity to address your concerns before they reached this stage, and we are sorry that we were not given that chance.
We would kindly ask that you reach out to us at resolution@digitaldra.uk so that we can fully understand your experience and work towards a resolution.
We are committed to ensuring all of our customers are treated fairly and we look forward to hearing from you.
Kind regards,
The Resolution Team
Want to thank you for accepting my…
Want to thank you for accepting my payment plan
13 April 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I was chased for a non existent sky…
I was chased for a non existent sky debt. Nothing was done to resolve it. I had no choice but to pay it because the consequences of not were worse than if I paid it. The debt was not mine - I had been scammed, sky said it had been resolved but clearly nothing had been done at Sky and at no point has anything been done to help me by DRA.
2 March 2026
Unprompted review
Reply from The Digital DRA
Dear Julianne,
Thank you for your feedback. We are sorry to hear that you feel this way regarding your experience with us.
If you believe that you have been the victim of fraud, we would encourage you to contact us directly at resolution@digitaldra.uk, where a member of our team will be able to advise you on how to proceed.
Kind regards,
The Resolution Team
Avoid Doxers
So I am reading the reviews and it looks like they are seriously doxing people. To me they sound low key creepy. This page doesn't have people's email. So them knowing who is commenting is weird to me.
9 April 2026
Unprompted review
Reply from The Digital DRA
Hi Cherry,
Thank you for taking the time to leave a review.
We want to ensure we fully understand your concerns and address them appropriately, so we would kindly ask that you reach out to us directly at resolution@digitaldra.uk where we can discuss this further in a private and secure setting.
Kind regards,
The Resolution Team
Had an outstanding debt with this…
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry !
Charlotte the lady I was speaking with was so polite and down to earth made my whole anxiety go away ! Definitely not like any other debt company I’ve dealt with
9 April 2026
Unprompted review
Reply from The Digital DRA
Hi Sharna,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Maybe check that you’re going after the…
Maybe check that you’re going after the right person as I’ve never been with sky glass as I’ve been with virgin media for the last 2/3 yrs
8 April 2026
Unprompted review
Reply from The Digital DRA
Hi Tilly,
Thank you for taking the time to leave a review.
We have reached out to you privately and hope that the response provided has addressed your concerns to your satisfaction.
Kind regards,
The Resolution Team.
No long phone calls
No long phone calls, no hold music, no uncomfortable questions, very easy system to navigate on line which is clean, clear and encouraging. 10/10.
2 April 2026
Unprompted review
Reply from The Digital DRA
Hi Charlotte,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Excellent service
2 April 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The order from Digital DRA was polite…
The order from Digital DRA was polite and accurate and its suggested resolution of the problem was very useful.
I was able to confirm my original error and correct it reasonably.
1 April 2026
Unprompted review
Reply from The Digital DRA
Hi John,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Very easy process to correct my account
Robson made my experience very straight forward and easy for me to manage my account payment!
1 April 2026
Unprompted review
Reply from The Digital DRA
Hi Tyrone,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Quick responsive and really helpful
1 April 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Unreasonable
If you are not willing to expose your personal details, good luck dealing with them. Got a SMS saying that I have some debt. As far as I know I don't have any debt to anyone. So I emailed them to confirm weather its my debt or not, their email and WhatsApp support teams proved to be completely useless. After more than a weak of no results and frustration, I had no choice but to expose my personal details on their website just to find out that I have nothing to do with the debt.
Edit after reply:
Your client gave you the wrong information, and I was not the person you were meant to contact.
What about protecting the personal details of those who you contacted wrongfully. I did not wish to share any of my information with you, you refused to provide any evidence that the debt had anything to do with me. I was left with no choice but to enter my personal details in to your website. During which there was an issue, I had to contact you via your website support and provide my personal details again, just to find out that this has nothing to do with me.
Also, I did not make any comment about no response after a weak in the review. What I actually said was "After more than a weak of no results and frustration", no results as in the conversation did not provide any evidence that the debt was mine. But now that you mentioned it, the person I was in contact with via email simply stopped replying. So after waiting for 4 or 5 work days, I contacted you through WhatsApp.
31 March 2026
Unprompted review
Reply from The Digital DRA
Thank you for taking the time to leave a review.
If you have received contact from us, it will be because one of our clients has requested that we reach out to you.
We ask for personal details to verify that we are speaking with the correct individual, as we are bound by GDPR regulations and have a responsibility to ensure that personal information is only discussed with the relevant person.
If you believe we have contacted you in error, please do not hesitate to get in touch. If your details do not match our records, we can promptly arrange for any incorrect contact information to be removed.
Regarding your comment about receiving no response after more than a week, we would like to assure you that all enquiries are responded to within 2 working days. It is possible that correspondence may have been directed to an incorrect email address. Please ensure you are contacting us at resolution@digitaldra.uk and we will be happy to assist you.
Kind regards,
The Resolution Team
JORDAN was very useful and helpful…
JORDAN was very useful and helpful remained polite the whole time a real credit to your company
31 March 2026
Unprompted review
Reply from The Digital DRA
Hi Elijah,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Big thank you to Simon
Big thank you to Simon, who investigated the situation and put the case on hold until it was resolved. Very good communication throughout, would definitely recommend Simon if you get any emails from Digital DRA
30 March 2026
Unprompted review
Reply from The Digital DRA
Hi Harley,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Willing to work with you
Willing to work with you . Calm polite service.
20 March 2026
Unprompted review
Reply from The Digital DRA
Hi Becky,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The website and chat thingy is easy to…
The website and chat thingy is easy to use even for someone like me
17 March 2026
Unprompted review
Reply from The Digital DRA
Hi Ruth,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
JORDAN was quick to respond and…
JORDAN was quick to respond and resolved my query professionally.
17 March 2026
Unprompted review
Reply from The Digital DRA
Hi Karo,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Friendly website very helpful and…
Friendly website very helpful and understanding and most of all not a scary debt collector at your door 👌😊
17 March 2026
Unprompted review
Reply from The Digital DRA
Hi Kelly,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
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