After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
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Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
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Jordan helped streamline the whole process and made it as painless as possible. Had it sorted within 2 minutes! Thank you.

Reply from The Digital DRA
No one likes debt collecting companies, but Simon at DIGITAL DRA has been nothing but nice and sincere for my situation. I explained with complete honesty on what I am currently dealing with finance wise and he helped me set up a payment plan that suits me, with the option to add to that or deduct from that if ever need be.
I didn’t feel pressured nor was I penalised, I felt very comfortable on the phone and very much appreciate the service he provided to help me.

Reply from The Digital DRA
Charlotte is an angel - I received an email from them detailing debt I owed and when I explained my situation that an ex partner had done this in the property he lived in and it was nothing to do with me, she responded to me to reassure me that this was being taken off.

Reply from The Digital DRA
To state you didn’t tell me to stop burying my head in the sand on my last review is a joke I’ve taken the email of your last response and I’ve sent you a screenshot of your message to me.
Feel free too look at it before you respond with a lie again!

Reply from The Digital DRA
Tried to book on holiday, they on the beach reply they will confirm booking with in 24 hours I heard nothing for 48 hours, but they took £ 170.00 from my account, so I called to cancel any more payments. I had no confirmation that the booking was made and was told I had to pay 80% of the booking if I wanted to cancel.so I blocked from receiving any more money. Now the are asking me to £109 as a final payment or 40% discount £65.75 well I just sent them the £65.75 to digital and hope the matter is closed. Digital DRA is sending constant emails for payment to settle . For on the beach so now is settled

Reply from The Digital DRA
What a joke company, Emailed me about some alleged debt logged in and chatted to them using online chat told them I won't be paying it and and now they've closed the alleged account and are no longer perusing it, So gave up in less than 24 hours after contact sounds a very dodgy firm of chancers to me, Moral of the story get in touch tell them your not paying and that be the end of the matter. Don't pay these dodgy people anything

Reply from The Digital DRA
They pester non stop email after email u have to find money they just don't leave u alone I couldn't cope anymore absolutely ridiculous

Reply from The Digital DRA
I received a msg from digitaldra asking me to pay money I don't owe to So Energy, this is the 3rd debt collection agency that So energy have engaged all of which have accepted I have no liability So energy are being truly awful and bullying but Charlotte at digitaldra resolution team accepted my dispute and handed the issue back to So energy and apologised for the vexatious claim made by So energy thanks Charlotte

Reply from The Digital DRA
The digital DRA made every effort to resolve a outstanding payment from On the Beach.

Reply from The Digital DRA
I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company willing to help if you explain your situation. Its brilliant I could live chat to sort this as I hate phonecalls. I highly recommend making contact with this company I feel so relieved after doing so.

Reply from The Digital DRA
I have early onset dementia and they just hassling me and confusing me chasing 14 quid harsh

Reply from The Digital DRA
He was extremely patient and kind on the phone / understanding . Superb service and considering the heat did a stellar job ! :)

Reply from The Digital DRA
My credit score has plummeted because they say im a month behind on my payment. Why when I set up a new payment plan with you in April. You have taken the money so update my credit score

Reply from The Digital DRA
I had a payment plan set up and had an issue with my bank account, I received an email from Amaad an agent who was very efficient, understanding and helped me with reinstating my plan with extra care of my circumstances. I'm very grateful for his help and support.

Reply from The Digital DRA
Thanks Robson! Very knowledgeable and polite helped put my mind at ease

Reply from The Digital DRA
I really appreciated how easy it was to clear my debt in a few steps. I opted for bank transfer, which was made easy by connecting the Digital DRAs site directly with online banking apps.
No need to switch between websie and online banking, trying to remember sequence of numbers.

Reply from The Digital DRA
jordan the person i talked to got me sorted in few mins great very helpful thanks very much

Reply from The Digital DRA
The digital DRA have been so helpful when engaged incorrectly by EON next. Easy to communicate with, friendly and helpful.

Reply from The Digital DRA
They are so understanding about your personal situations, they didn't judge and treated me with respect, they answered my questions politely and reassured me

Reply from The Digital DRA
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