Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more
Company replied
I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more
Company replied
I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more
Company replied
Company details
Written by the company
Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.
Because it matters to Digby Brown
Written by the company
Contact info
160 Causewayside, EH9 1PR, Edinburgh, United Kingdom
- 0333 200 5925
- enquiries@digbybrown.co.uk
- www.digbybrown.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Digby Brown Solicitors
Hi Helen,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that the staff were fantastic, and that they were always understanding and supportive during your claim. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team and we wish you all the best in the future.
Reply from Digby Brown Solicitors
Hi Scott,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that the service was first class from start to finish. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.
Digby Brown - don’t hesitate to use them!
What a wonderful team from the moment I contacted Digby Brown. They deserve more than five stars. Brilliant customer service and I was talked through every aspect and constantly kept in the loop by Rebecca. Couldn’t have done it without her. Simply amazing. Thank you! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
8 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Yvonne,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that Rebecca talked you through every stage, and constantly kept you in the loop. We are delighted that you are pleased with the customer service and that you had such a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebeca and the team, and we wish you all the best in the future.
“professional yet personal”
I was a bit worried at the start of my claim but really there was no need as everyone I spoke to were very helpful & friendly! Siobhan was just lovely and put me at ease & was so easy to talk to & explained everything step by step. I felt my best interests were what mattered to Siobhan & Mr Donald McKay at all times. Would definitely recommend Digby Brown to others.
18 December 2025
Reply from Digby Brown Solicitors
Hi Linda,
Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!
It is great to hear that Siobhan was lovely, easy to talk to, and she was able to explain everything to you step by step. We are delighted that you had a positive experience with the firm and that your best interests were prioritised.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Siobhan, and we wish you all the best in the future.
What a company
What a company, what an experience- such excellent work ethics, diligence and above all honesty. This was all well exhibited by DB's Lynne Kerr.
Due to an accident at work, l found my self needing legal representation. I discovered Digby Brown based on a friend's recommendation and was introduced to DB’s Lynne Kerr. From start to finish she has been empathetic, offering wise counsel, honest, kept me well informed and updated and was professional from start to finish. She stayed in touch by way of email, text and phone calls and was warm, friendly and respectful at all times. Following some months of good work, the case has now been settled -with positive outcome.
I would recommend Lynne Kerr and Digby Brown anytime.
I want to once again commend DB's transparency, openness and honesty as I believe it is very critical to know where one stands especially with situations like this and I really appreciated that. Also commendable is their modus operandi which gives clients room to 'breathe' and takes the pressure off while working with them towards hopeful outcomes.
Thanks again Lynne Kerr and many thanks Digby Brown.
Thankyou!
4 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Thank you for taking the time to leave a review, we really appreciate it!
It is fantastic to hear that Lynn was empathetic, honest, professional and that she kept you up to date throughout your claim. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome of your case.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Lynn, and we wish you all the best in the future.
My solicitor Danielle Wardrope was…
My solicitor Danielle Wardrope was excellent .she managed to get me compensation regarding a non fault accident that happened in August when l was unfortunate to be involved in a accident involving police and Ned’s that resulted in my car being wrote off , having whip lash and mental trauma that is ongoing regarding driving a new car and being more nervous when driving . Danielle was kind and considered my feeling . Danielle gave me advice when due and kept up to date with me regarding my case .
I totally recommend Danielle as a solicitor to anyone who needs help and Digby Brown , I trusted them 100 percent to try and get the best compensation that they could with the constrain off my case ( hit and run , police pursuit ) .
Thanks again to Danielle and all her hard work .
I really appreciate it .
Kind regards
Michelle
3 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Michelle,
Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!
It is great to hear that Danielle was excellent, kind and she considered your feelings throughout. We are delighted that you had a positive experience with the firm, and that Danielle's hard work secured you a result you are happy with.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.
5 stars - highly recommendend
Steven has been exceptional. Helped me through a tough time and made the whole process much easier. I would highly recommend engaging Digby Brown
1 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Elaine,
Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!
It is great to hear that Steven was exceptional and that his help made the whole process of your claim much easier. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Steven and we wish you all the best in the future.
Can’t praise digby brown enough,Noah…
Can’t praise digby brown enough,Noah was amazing always keeping me in the loop with what was going on always answered any question I had anytime
2 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Robert,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that Noah was amazing and always kept you in the loop with the progress of your claim. We are delighted that all your questions were answered, and that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Noah and we wish you all the best in the future.
Dreadful company
Dreadful company. Accused myself of something I was not responsible for. Female I spoke to was a rude, obtuse individual. Could even imagine her as a counselor for law. Dreadful attitude. Don't touch with a bargepole
3 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Helen,
Thank you for reaching out.
Sadly, we can find no record which matches the information you kindly provided.
Would you be able to send further information to help@digbybrown.co.uk so we can fully investigate the issues you have raised please?
Reply from Digby Brown Solicitors
Thank you for taking the time to leave a review, we really appreciate it.
It is fantastic to see that you would rate the service 10/10 and that you found the team great and helpful. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.
Excellent Service
I received excellent support and guidance from Alasdair Dunlop throughout the duration of my case which lasted around 8 months. Ultimately resulting in a successful payout for a personal injury claim. Would definitely recommend.
3 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that you received excellent support and guidance from Alasdair during your claim. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Alasdair, and we wish you ball the best in the future.
I was unfortunately in an accident and…
I was unfortunately in an accident and hurt and Gail from Digby Brown was a god sent help I’m the most wonderful way thank you Gail
2 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Hi Jim,
Thank you for taking the time to leave a review, we really appreciate it.
It is great to hear that Gail was able to help you after your accident. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gail, and we wish you all the best in the future.
Excellent customer care and service
I was given excellent information and advice from my first contact with Digby Brown. The solicitor who was allocated to my case kept me up to date with ongoing case. She made regular contact with me to enquire how my health had been and showed true concern when I was admitted to hospital on numerous occasions. I was treated with respect and empathy. It took a very long time but eventually the case was settled out of court to my satisfaction.
I could not have pursued this compensation claim without the legal services of Digby Brown.
2 June 2026
Reply from Digby Brown Solicitors
Hi Laraine,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that your solicitor gave you excellent information and advice during your claim, and treated you with respect and empathy. We are delighted that you are pleased with the outcome of your case, and that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.
I felt well looked after and everything…
I felt well looked after and everything was explained clearly. My case was handled with compassion and reassurance. I would definitely recommend Digby Brown to anyone seeking legal help
2 October 2025
Reply from Digby Brown Solicitors
Hi Greg,
Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!
It is great to hear that you felt well looked after and that everything was explained clearly to you. We are delighted that your case was handled with compassion and reassurance, and that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.
Reply from Digby Brown Solicitors
Hi Helen,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that you found the company very easy to deal with, and we're delighted that you would rate your experience 5-stars.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.
Excellent service, kept us informed and got us a good offer.
Excellent service, kept us informed and got us a good offer. Dealt with the Aberdeen branch following a no fault car crash.
1 January 2026
Reply from Digby Brown Solicitors
Hi Iain,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that the team provided an excellent service, kept you informed and secured you a result you are happy with. We are delighted that you had a positive experience with the firm.
Thank you for choosing Digby Brown for legal help after your car accident. We will pass along your lovely comments to the Aberdeen team, and we wish you all the best in the future.
Danielle has been very helpful
Danielle has been very helpful, always keeping me updated every step of the way, very professional and has a great understanding of how to deal with delicate situations.
2 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that Danielle was very helpful and kept you updated every step of the way. We are delighted that her professionalism helped make your experience with the firm a positive one.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.
Jackie
From beginning to end I was always kept up to date,Katrina was my solicitor she communicated with me to keep me up to date about my case.
2 December 2025
Reply from Digby Brown Solicitors
Hi Jackie,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that Katrina always kept you up to date throughout your case. We are delighted that you would rate your experience 5-stars.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Katrina, and we wish you all the best in the future.
I cannot thank Kirsty Grant and the…
I cannot thank Kirsty Grant and the team at Digby Brown Inverness enough for their outstanding support throughout my case. From the very beginning, Kirsty was professional, approachable, and always took the time to explain everything clearly, making what could have been a stressful process feel straightforward and manageable. Her dedication, communication, and attention to detail gave me confidence every step of the way. Thanks to her hard work and expertise, my case was successfully resolved, and I am extremely pleased with the outcome. I would highly recommend Kirsty Grant and Digby Brown Inverness to anyone looking for knowledgeable, compassionate, and highly effective legal representation.
2 June 2026
Unprompted review
Reply from Digby Brown Solicitors
Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!
It is great to hear that Kristy and the team were professional, approachable and always took the time to explain things clearly. We are delighted that you are pleased with the outcome of your case, and that Kirsty was able to make your experience straightforward and manageable.
Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Kristy, and we wish you all the best in the future.
I've had a good experience so far
I've had a good experience so far, but it can always be better.
I recommend it👌🏻
2 June 2026
Reply from Digby Brown Solicitors
Hi Lukasz,
Thank you for taking the time to leave a review, we really appreciate it!
It is great to hear that you had a positive experience so far, and that you would recommend us. We are always looking for ways to improve, so if there's anything we could do to make your experience even better, please feel free to email help@digbybrown.co.uk and let us know.
Thank you for choosing Digby Brown for legal help. We have passed along your feedback to your solicitor, and we wish you all the best in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.