Digby Brown Solicitors Reviews 

3,606
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 600 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the supportive staff and dedicated solicitors for their exceptional professionalism, clear communication, and continuous reassurance throughout personal injury claims. People consistently highlight how approachable and empathetic the legal team is, ensuring that every question is answered and clients feel well cared for at all times. Some reviewers were not happy with the timeline, noting that the overall legal proceedings took longer than expected or required a prolonged battle to reach a resolution. A few individuals also mentioned experiencing difficulties when attempting to initiate their claims, reflecting occasional challenges with initial case evaluations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, empathy, and clear... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives maintain excellent... See more

Service

Customers report deeply satisfying experiences with the service provided throughout their legal claims.... See more

Claim

People report positive experiences with claim processes, highlighting professional support and successful... See more

Customer communications

Clients share positive opinions on contact, noting that staff are very easy to reach and efficient from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,606)

598 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the service provided.

Very happy with the service provided by Digby Brown. I contacted them to see if I would be eligible for compensation following an RTC in which I was a passenger. The response was very professional, thorough, compassionate and prompt. Although the whole process took longer than I expected, I was very pleased with the outcome.

5 January 2026
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Reply from Digby Brown Solicitors

Hi Neall,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the team to be professional, thorough, compassionate and prompt. We are delighted that you are pleased with the service and the outcome you received.

Thank you for choosing Digby Brown for legal help after you car accident. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Thank You for helping me.

Thank you for All Your Help . It was David that I spoke to , he was so nice and Patient with me and he was so good at explaining things to me .Thank You.

4 August 2025
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Reply from Digby Brown Solicitors

Hi Doreen,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that David was nice and patient with you, and good at explaining things. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments and thanks to David, and we wish you all the best in the future.

Rated 5 out of 5 stars

Top professional service

Top professional service, I was referred to DigbyBrown by another company and they acted for me on a claim of negligence. They were professional, patient, and very helpful with advice, not only by e mail but sometimes by direct contact on the phone for a chat through things. I did receive my settlement after quite a battle. I thoroughly recommend this company.

2 February 2026
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Reply from Digby Brown Solicitors

Hi Susan,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that you found the team to be professional, patient and very helpful with advice. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

They do everything they say they will &…

They do everything they say they will & more 👌🏻👌🏻

22 December 2025
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Reply from Digby Brown Solicitors

Hi Kevin,

Thank you for taking the time to leave a review, we really appreciate it!

We are delighted to see that you would rate your experience 5 stars, and are glad that your solicitor did everything for you and more.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication

28 April 2026
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Reply from Digby Brown Solicitors

Hi Teresa,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the communication was fantastic, and we are thrilled that you would rate your experience 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

A positive experience

Kevin was professional throughout and kept me up to date with the progress of my claim. I was very pleased with the outcome.

28 April 2026
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Reply from Digby Brown Solicitors

Hi Ann,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Kevin was professional throughout and kept you up to date with the progress of your claim. We are delighted that you had a positive experience with the firm and that you are pleased with the outcome.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Kevin and we wish you all the best in the future.

Rated 5 out of 5 stars

Prompt

Prompt, efficient & clear instructions when dealing with myself

28 April 2025
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Reply from Digby Brown Solicitors

Hi Lorraine,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to heat that you found your solicitor to be prompt, efficient and give clear instructions. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very helpful and kept well informed

Very helpful and kept well informed

25 October 2025
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Reply from Digby Brown Solicitors

Hi Andrew,

Thank you for taking the time to leave a 5-star review, we really appreciate it!

It is great to hear that you found the service to be very helpful and that you were kept well informed throughout your claim. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 4 out of 5 stars

Good outcome of case

Good outcome of case. Karen was very helpful throughout.

1 November 2025
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Reply from Digby Brown Solicitors

Hi Jane,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Karen was very helpful throughout your case, and that you are pleased with the outcome. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Karen, and we wish you all the best in the future.

Rated 5 out of 5 stars

My solicitor Gillian was amazing

My solicitor Gillian was amazing - never out of contact with me , and kept me well informed through the entire process. I am overjoyed with the outcome and how it has been dealt with and cannot thank them enough for all their assistance.

28 April 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Cara,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Gillian was amazing and that she kept you up to date throughout. We are delighted that you are pleased with the outcome of your case and glad you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gillian, and we wish you all the best in the future!

Rated 5 out of 5 stars

Taylor was amazing with supporting me…

Taylor was amazing with supporting me with my claim. She was able to give me the best advice and where to go next. She was always on top of giving me updates on my case

27 April 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Molly,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Taylor was amazing, gave you the best advice and kept you up to date with your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Taylor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very friendly and a pleasure to deal with.

The level of correspondence throughout has been great, I have been advised and kept up to date at every step.

22 April 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Andy,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that the level of communication throughout has been great and that you were kept up to date at each stage. We are delighted that you found the team friendly and a pleasure to deal with, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown were excellent in dealing…

Digby Brown were excellent in dealing with my claim, particularly Katie McGill she would keep me updated throughout the whole process, would highly recommend her service. I wish her all the best in her career, Thank you again.

21 April 2025
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Reply from Digby Brown Solicitors

Hi Tracey,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is fantastic to hear that Katie was excellent in dealing with your claim and that she kept you up to date throughout the whole process. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby brown for legal help. We will pass along your lovely words to Katie, and we wish you all the best in the future!

Rated 5 out of 5 stars

A heartful thank you for a Fantastic Service carried out on my behalf.

I would like to express my sincere thanks to Digby & Brown solicitors for their professionalism, dedication,& support throughout my case.Your expertise & guidance were invaluable in bringing my Claim to a successful settlement.
I truly appreciate the hard work & Commitment shown by my case handler Gillian McCarron, & I am very grateful for the positive outcome achieved.
Very well done i am 100% duly satisfied.

21 April 2026
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Reply from Digby Brown Solicitors

Hi Jim,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that your solicitors were professional, supportive and dedicated on your case. We are delighted that Gillian worked hard to get you a result that you are pleased with and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gillian, and we wish you all the best in the future.

Rated 5 out of 5 stars

So I had an accident at work (fell down…

So I had an accident at work (fell down an unlocked manhole). Dealt with Jasmine who was amazing from start to finish made everything so easy. It took roughly 7 months to get my payment and this was only due to the insurance company taking its time to pay,

I would highly recommend and would use again (hopefully I don’t have to)

26 September 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Paul,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Jasmine was amazing throughout the length of your case, and that she made everything easy for you. We appreciate your patience with the delay in receiving your payment, and we're delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help after your accident at work. We will pass along your kind feedback to Jasmine, and we wish you all the bets in the future.

Rated 5 out of 5 stars

P.O. redress scheme

Excellent service and advice, always there to answer any questions

1 October 2025
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Reply from Digby Brown Solicitors

Hi Ian,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the service excellent and that your solicitor was always available to answer all your questions. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor and we wish you all the best in the future.

Rated 5 out of 5 stars

Was a quick time from accident till…

Was a quick time from accident till settling and I received a payment that was a pleasant surprise

5 February 2026
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Reply from Digby Brown Solicitors

Hi Craig,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your case was settled quickly, and that you are pleased with the outcome. We are delighted that you had positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff

21 April 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

We are delighted to hear that the team were very friendly, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your kind feedback to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very good communication throughout

Very good communication throughout

10 December 2025
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Reply from Digby Brown Solicitors

Hi Kevin,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the communication was very good throughout. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 4 out of 5 stars
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Reply from Digby Brown Solicitors

Hi Colin,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your claim was settled hassle free. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team, and we wish you all the best in the future.

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