DID ElectricalReviews 

49,487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 12,870 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the excellent customer service and after-sales support, often highlighting the professional and attentive approach of the team. The product selection is also well-regarded, with consumers finding suitable items and receiving good advice on their purchases. However, some customers experienced issues with delivery services, citing delays, lack of communication, and even incorrect or damaged items being delivered. A few other people also felt that customer service was lacking in certain situations, with ignored emails, unreturned calls, and a general lack of accountability for problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as helpful, friendly,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases and the... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many consistently praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more

Rated 5 out of 5 stars

I recently purchased a microwave in DID. Sam was very helpful and friendly in serving me. Appreciate his advice. We always shop at DID for our electrical devices as we have always found that have exce... See more

Rated 5 out of 5 stars

Went to did Killarney, they had lovely selections of products, a kind gentleman name Ziaul helped me purchase my new iPhone, dvd player, and my new electric toothbrush brush, very kind and knows every... See more

Rated 5 out of 5 stars

Visited the Swords branch 2 wks ago and had a thoroughly enjoyable experience. I was looking for a kettle and toaster and found the staff very helpful, kind and knowledgeable. I'm so glad I decided t... See more


Company details

  1. #2 of 11 best companies in Appliance Store
  2. #1 of 7 best companies in Computer and Accessories Store
  3. #5 of 11 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #1 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

49K reviews

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4.8

All reviews

(49,487)

11,970 reviews in the last 12 months

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Rated 5 out of 5 stars

DID electric, Briarhill, Galway

I was in store in DID electric Briarhill galway to purchase a sound system and the service and advise i recieved was amazing. I ordered my product for delivery two weeks later.
Unfortunately the item got stuck in custmoms ( alot of items delayed due to new imporation tax) but this is where you see and experience the outstanding customer care that they provide. They so kindly invited me to store and the store manager showed me a range of systems and allowed me to borrow one of these until my purchased item arrives in two weeks.
I work my self in customer care and I thought that I was quite amazing but guys this store was way beyond my expectations.
I cannot recommend this store highly enough. They really realy really are there to care for you.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

I had to go here recently and was unsure of exactly what to get. Michelle was very helpful in finding what I needed.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Received I’ve made purchases on 2…

Received I’ve made purchases on 2 occasions from DID Sundrive Rd. Staff on the premises are extremely helpful and when I had an issue with an item they were most helpful in solving it. Today Farhan was very pleasant and efficient

6 July 2026
Unprompted review
Rated 5 out of 5 stars

"I had a great experience with Ridhul

"I had a great experience with Ridhul. He was professional, friendly, and very helpful throughout the process. He took the time to answer my questions, ensured everything was handled smoothly, and provided excellent customer service. His positive attitude and dedication made the experience pleasant. I would highly recommend Ridhul and would be happy to deal with him again."

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Just popped in for some information on…

Just popped in for some information on the best type/brand of laptop to get for my daughter, Hayden was super helpful and very knowledgeable, I’m useless with technology and left actually feeling like I’d learnt a few things! Super grateful, great service, very patient, thank you!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Haaaydin…..

Popped in with my Gran whilst visiting in Ireland, she’s awful with tech and Haydin (not sure how to spell it but beautiful Irish name) was great and really helpful, must admit he was very handsome also and if your reading this before I go home to England next week then maybe I can buy you a drink if big guys are you thing ;)

Either way, very very happy with our trip to DID and would for sure recommend but hands off Haydin ;)

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful service

Very nice and helpful service, Rima ( sale assistant) in tallaght DID store,answered our questions patiently and advised us on a hoover model that we had not considered, but which is more suitable for our needs. We are very pleased with the service and with the purchase.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Got a email saying delivery tomorrow…

Got a email saying delivery tomorrow between 8-12 and the next morning a friendly driver knocked at 8.30 with our fridge and promptly brought it into the house , he was friendly polite and took our old folk humour in good spirit.. we got the thor American fridge and even though we only have it a few days the wife loves the extra.room and she said for the first time in years it's easy to see what's in the freezer because usually you only see the top and everything below is buried ... Anyway 10/10 ..

4 July 2026

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