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DID Electrical Reviews 

50,040
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the excellent advice received, which aids in selecting suitable products and ensures overall satisfaction with purchases. The service provided is frequently highlighted as efficient and professional, contributing to a positive and easy experience for consumers. However, some customers also noted issues with delivery services, experiencing unexpected delays, uncommunicated changes to dates, or products not arriving as scheduled. Additionally, a few other people felt that post-sale customer service was unsatisfactory, citing unanswered calls, a lack of follow-up, and poor communication when resolving issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases, such as... See more

Service

Users describe positive interactions with service, frequently highlighting the helpfulness and efficiency of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and easy... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more

Rated 5 out of 5 stars

I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more

Company replied

Rated 5 out of 5 stars

The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more

Company replied

Rated 5 out of 5 stars

We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more

Company replied

Company details

  1. #2 of 11 best companies in Appliance Store
  2. #1 of 7 best companies in Computer and Accessories Store
  3. #5 of 11 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #1 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,040)

12,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The Bandon DID Electrical store has a…

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge/freezer, TV mount, phone charger and recently, a kettle. Alan, the manager, has been fantastic and runs a great team.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Emma (D.I.D

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to purchase our choice when current house repairs are completed.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Called in to get a cable for a mobile…

Called in to get a cable for a mobile and Ollie helped to choose the right type. He was patient as we were unsure and he suggested checking it was the correct one for use in our car. Thanks Ollie

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful & friendly

Owen was incredibly knowledgeable, friendly, and helped me find the exact product I needed without any high-pressure sales thanks

24 July 2026
Unprompted review

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