I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these da... See more
Company replied
I called in to DID in Tullamore to purchase a laptop for my niece , I had no idea what to get but staff member Mandy was so helpful I had no problem making the right choice .A great shopping experie... See more
Company replied
Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I und... See more
Company replied
Company details
- #3 of 11 best companies in Appliance Store
- #1 of 7 best companies in Computer and Accessories Store
- #4 of 9 best companies in Electronics Store
- #1 of 4 best companies in TV store
- #2 of 3 best companies in Vacuum Cleaner Store
- #1 of 4 best companies in Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50K reviews
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I’m still waiting on my delivery it was…
I’m still waiting on my delivery it was ordered on the 13th and it’s now the 20th August still hasn’t arrived,I emailed twice and was told 2-3 days . I really don’t understand why it takes so long
20 August 2026
We bought a printer for college work…
We bought a printer for college work and the sales person Reinard was most helpful. He explained how to set it up and have it connected to our phone or to the laptop since we have internet in the house.
we were very happy with the service and would go back again for other items.
He also told us where to get cartridges for our printer if we were not near to a DID store.
7 July 2026
Unprompted review
DID Bandon
Visited DID in Bandon today and met Ann.She was such a lovely lady to deal with. This would definitely encourage me to go back there.She was so helpful in every way.
Marian Cullinane
21 August 2026
Unprompted review
Went to the Bandon store today to buy a…
Went to the Bandon store today to buy a new robot vac .The staff in there are so helpful. I met a lovely lady working in there called Linda and she was so helpful and kind with a lovely outgoing personality, didn't rush me ,explained everything in detail and made it just a lovely shopping experience. I would definitely recommend this store and the staff working in there .
21 August 2026
Unprompted review
Amazing customer service. Artane
Went to buy a tv today and was dealt with by Danillo. A lovely guy and excellent service. Left really satisfied.
We came back the following day to but a small electrical item, that we could easily have bought online. However because of Danillo's amazing customer service we returned to the shop in Artane.
5* rating
21 August 2026
Unprompted review
Bought a washing machine and dryer for…
Bought a washing machine and dryer for my mum’s new apartment. Shane was extremely helpful and knowledgeable and we were done and dusted in record time. Great service, thank you.
21 August 2026
Unprompted review
Excellent work by Caitlin
Excellent work by Caitlin
Called to say I would be there shortly and the product was at the desk
21 August 2026
Unprompted review
Linda was very helpful
Linda was very helpful - perhaps even a little too helpful - but really nice to deal with. Bandon Store.
20 August 2026
Unprompted review
Great staff in the store who were very…
Great staff in the store who were very helpful. Stuart, the installer, was quick, clean and efficient and whole process was managed very well.
20 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
For Mike in your Galway store
For Mike in your Galway store - his customer service skills are second to none. Whether in store or on the phone he is so knowledgeable and extremely helpful! Thank you for your help Mike - because of you DID will continue to be our outlet of choice for all our electrical and electronic purchases.
Molly
21 August 2026
Unprompted review
Reply from DID Electrical
Hi Molly
We're so pleased to hear about your positive experience and your loyalty. We truly appreciate your kind words about our team member's knowledge and helpfulness. Thank you for your feedback!
Thanks
DID Electrical
Great communication
Great communication. Arrived within designated time slot. Totally efficient. In and out and machine installed within 15 minutes
19 August 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Highly recommend as great service and quality
Ordered 2 kitchen large appliances online and they were delivered promptly and updated ne on order. Was very hapoy with appliances also.
Great customer service.
20 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Told 1 date for delivery August 1st…
Told 1 date for delivery August 1st then told another date finally got my delivery 18th August
19 August 2026
Reply from DID Electrical
Hi Patrick,
We are truly sorry for the confusion and extended wait for your delivery. We understand how frustrating it is when delivery dates change. We are reviewing our processes to prevent this from happening again.
Thanks
DID Electrical
I made a click and collect order and…
I made a click and collect order and hadn’t received an email confirmation. I called and got speaking to Gareth who was super helpful and got my order ready for collection in less than 10 minutes!
19 August 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
The product delivey & installation was smooth
The website is easy to navigate, the arrangement for delivery & installation was seamless & the communication as to date & time was quick & worked as planned.
19 August 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very precise and quick service
Very precise and quick service. The staff were extremely helpful and professional throughout. Highly recommended!
20 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very nice assistant
Very nice assistant, mr Colm explains everything clearly and nice.
20 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Friendly Staff
I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was very helpful and friendly, I asked for simplicity and I got exactly what I needed 🙂 Thanks 👍
Ramune
20 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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