DID Electrical Reviews 

50,505
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,885 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being exceptionally helpful, highly knowledgeable, and polite when guiding them through various purchases. Consumers consistently note the very efficient service, smooth transactions, and quick dispatch of quality home appliances, electronics, and other household goods. However, some customers also noted frustrating delivery delays, with individuals waiting significantly longer than expected for their bulky scheduled items to arrive safely. A few people additionally mentioned difficulties getting through to the helpline, experiencing poor communication, or failing to receive promised callbacks when addressing problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as new combi ovens and... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who make... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely polite,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While many reviewers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied

Rated 5 out of 5 stars

My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more

Company replied

Rated 5 out of 5 stars

I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more

Company replied


Company details

  1. #3 of 11 best companies in Appliance Store
  2. #1 of 7 best companies in Computer and Accessories Store
  3. #4 of 9 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #2 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

51K reviews

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4.8

All reviews

(50,505)

11,560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Buy and collect

Wasn’t ready in one hour for collection as per email it was 3 days. Also when I collected no one offered to help lift item to car.

24 August 2026
Rated 5 out of 5 stars

Bought a Braun steam iron today from DID

Bought a Braun steam iron today from DID Clearwater Dublin 11. The salesman Patrick was great, good humoured and put me at my easy as I’m not great on ironing! Helped me with recycling my old appliance which is very easy at DID, no hassle at all. All in all a good experience at DID today!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

No Complaints, speedy delivery

Bought a refurbished laptop from DID electrical website on Sunday, it arrived on Tuesday w/ charger included. Incredible speed for shipment and will definitely consider them when ordering tech in the future!

24 August 2026
Rated 5 out of 5 stars

TV purchase

Went in today to purchase a TV and received top quality customer service from staff on hand, given a very comprehensive explanation of differences between each model, and also what was best quality for money. Very impressive!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

I was in tullamore store today

I was in tullamore store today. Mandy served me lovely lady thanks for your help.

25 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi olivia

We're delighted to hear you had such a positive experience in our store. We truly appreciate your kind feedback and are grateful for your time.

Thanks
DID Electrical

Rated 5 out of 5 stars

The Staff was nice

25 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Graeme

We're so glad to hear that our staff made a positive impression on you. We truly appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

My order arrived 2 days later

My order arrived 2 days later. Great service

23 August 2026
DID Electrical logo

Reply from DID Electrical

Hi Mary

We're so glad to hear you had a great experience with our service, even with the slight delay. We appreciate your understanding!

Thanks
DID Electrical

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent customer service experience with Gareth in DID Electrical. I wasn’t 100% sure exactly what I needed, as there were two possible items that could have been suitable, and Gareth couldn’t have been more helpful.

He took the time to listen, talk me through the options and make sure I left with what was most likely to work for me. He also specifically made sure I had my receipt safely with me, as he knew there was a possibility I might need to exchange the item for the alternative.

It was such a simple thing, but it showed that he was genuinely thinking ahead and wanted to make sure I was looked after even after I left the store.

Friendly, knowledgeable, patient and genuinely helpful — exactly what great customer service should be. Gareth is a real credit to DID Electrical and made the whole experience so easy. I wouldn’t hesitate to shop there again. ⭐⭐⭐⭐⭐

24 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi JOHANNE

We're delighted to hear about your excellent customer service experience. It's wonderful to know that our team member was so helpful, knowledgeable, and genuinely cared about ensuring you found the right product. We truly appreciate your kind words and look forward to welcoming you back.

Thanks
DID Electrical

Rated 5 out of 5 stars

Love my Henry the Hoover

24 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great knowledge about the product. Friendly staff.

Great knowledge about the product

24 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

would highly recommend Mandy in DID Tullamore

would highly recommend Mandy in DID Electrical Tullamore. I have dealt with her on many occasions and she is always so friendly, helpful and patient, with excellent knowledge of the products.

Most recently, Mandy helped me choose a new washing machine, Hoover and microwave. She took the time to explain the different options, answered all my questions and made the whole decision-making process so much easier. There was never any pressure to buy — just genuine, knowledgeable advice based on what suited my needs.

It is so reassuring to go into a store knowing there is someone like Mandy there who you can trust to give you good advice. Her friendly manner and excellent customer service are a real credit to DID Electrical Tullamore.

Thanks again, Mandy — I really appreciate all your help over the years and will definitely be back! ⭐⭐⭐⭐⭐

22 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Called 2 store 3 times before I…

Called 2 store 3 times before I collected my item .

23 August 2026
DID Electrical logo

Reply from DID Electrical

Hi Lorraine,

We appreciate you sharing your experience. We are reviewing our communication processes to prevent this.

Thanks
DID Electrical

Rated 5 out of 5 stars

Excellent service from Mandy in Tullamore.

Brilliant sales experience in Tullamore, deal with confidence.

24 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

We met a lovely member of staff called…

We met a lovely member of staff called Georgiana in the limerick branch on Saturday, Georgiana made the whole sale of our new thumble dryer so easy.
Great service and staff, 10 out of 10

22 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Team Member Chris in Limerick

Team Member Chris in Limerick, Childers Road Store, was so helpful and generous with his time and expertise.

17 March 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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