DID Electrical - Cork Reviews 2,009

Went in to buy a microwave. Had a specific type in mind. They had one on display. After a five minute walk around the shop trying to locate someone, I eventually came across a guy who checked if it was in stock. It wasn't. He offered to sell me the display model which I thought ok sure it's new what could go wrong. He did not discount it, he did not package it.. nothing. I was going to say it but thought no just go and everything will be alright. Nope. Got home plugged it in and it nearly exploded in the kitchen. Plugged it back out and the wife brought it back in the following day. No apology, just tried to sell another one. Would have shopped here a few times in the past without going to the bigger places HN etc. but lesson absolutely learned... Avoid DID.

Initial contact with store messed up my order, causing delays but store manager was able to rectify it asap

I have had an extremely disappointing experience trying to complete my order for my new build.

I placed my order during the Black Friday sale, expecting a straightforward process. However, when the scheduled delivery date arrived, nothing was delivered. After contacting your team, I was informed that half of my order could not be located.

To make matters worse, I was then sent ex-display/demo appliances that were scratched and were not the products I had purchased. Throughout this process, my emails were ignored and my phone calls were not returned. When I eventually managed to speak with Michael, the response I received was simply, "whoops," which was completely unacceptable given the scale of the issues.

Arrangements were then made to collect the incorrect appliances and replace them with the correct ones. Your team collected the appliances but failed to deliver the replacements, leaving me without essential items. Once again, I had to repeatedly chase your company before eventually receiving the dishwasher one day and the washing machine the following day.

In addition, I ordered two 65-inch TVs I was later informed that they had not been included because someone had forgotten to add the quantity to the invoice. I was told over two weeks ago that I would receive a payment link so the TVs could be dispatched. Despite numerous follow-ups, I am still waiting.

I am also due a voucher from my original order, which I have repeatedly requested but have yet to receive any meaningful response about.

Having spent thousands of euro furnishing my new home, I am genuinely shocked by the level of customer service I have experienced. Building a house is stressful enough without having to constantly chase a supplier simply to receive the products that have already been ordered and paid for.

My biggest concern now is what would happen if I ever needed to make a warranty claim. If the after-sales support is anything like the sales process, I have very little confidence it would be handled efficiently.

Overall, this has been an incredibly frustrating and disappointing experience. Based on the service I have received, I would not recommend purchasing a large order from your company. I sincerely hope you will take this feedback seriously and improve your customer service, as no customer spending this level of money should have to endure such poor communication, repeated mistakes, and a complete lack of accountability.

I found the service very good and helpful. I would return to DID again.

Had a great experience today in store at turners cross, cork. Whilst only looking for iron staff member kieran was very helpful and pleasant to deal with. Have been purchasing from DID for years now and they have never let me down great company

Good options for all electrical items. Very helpful staff. Denys was very helpful when we were querying various electrical items. Matched the items to our needs very quick.

Denys was very well informed and helped us choose the perfect appliances. Will be back in the future

I came in knowing exactly what I wanted so I wasn't expecting much need for customer service but Denys in the store by Kinsale road roundabout was really helpful and gave plenty of information to help me out.

Perfect staff interaction, fast service great customer service. Great prices

Went to DID kinsale road cork to purchase a free standing electric cooker. Met by Calm when I entered the store. He could not have been more helpful and ran me through the options. He was extremely knowledgeable about the units and we agreed on a model. Delivery and installation agreed, the process was simple, efficient and hassle free. Calm was a pleasure to deal with and a great asset to DID.

Got a new scales in the store, Denys was brilliant, thanks!

We had a “tricky” period when we waited for an email to come and collect the ordered item! Eventually, I phoned the local store and was told they were waiting for the item,as I had ordered online! Phoning the online, I was informed it was ready for collection!!at the local store…..!
Eventually, a phone call was received informing me the item was ready and I duly collected it

I was served by Callum who helped me get a Sonos Speaker, very pleasant young man to deal with!

I called into DID store in Turners Cross.
Andrew approached me and offered his assistance. Very polite and able to explain to me about the product I was looking to purchase. Very helpful. I had purchased the product and back in my vehicle within 10mins. Will be back again.

Andrew was super helpful. We went in super stuck for an item. He welcomed us as we entered the shop, asked us what we were looking for and he recommended an item to us told us about it and then finalized our sale. He was super friendly and helpful and I recommend this shop for the service and efficiency.

Odhran & Chris were amazing, so helpful with all my questions about my laptop charger!
Thank a mill guys

Went in to buy a small Bluetooth speaker. Michael explained the different types of speakers to ensure I was able to pick the best type for what I needed it for. Always a great experience when I go in.

Excellent service from Ukrainian Denys .He was most helpful and I purchased a fridge/ freezer from him.Always have good staff in this store in Turners Cross Cork.