DID Electrical Reviews 

49,569
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 12,870 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the excellent customer service and after-sales support, often highlighting the professional and attentive approach of the team. The product selection is also well-regarded, with consumers finding suitable items and receiving good advice on their purchases. However, some customers experienced issues with delivery services, citing delays, lack of communication, and even incorrect or damaged items being delivered. A few other people also felt that customer service was lacking in certain situations, with ignored emails, unreturned calls, and a general lack of accountability for problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as helpful, friendly,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases and the... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many consistently praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a microwave in DID. Sam was very helpful and friendly in serving me. Appreciate his advice. We always shop at DID for our electrical devices as we have always found that have exce... See more

Company replied

Rated 5 out of 5 stars

Went to did Killarney, they had lovely selections of products, a kind gentleman name Ziaul helped me purchase my new iPhone, dvd player, and my new electric toothbrush brush, very kind and knows every... See more

Company replied

Rated 5 out of 5 stars

Visited the Swords branch 2 wks ago and had a thoroughly enjoyable experience. I was looking for a kettle and toaster and found the staff very helpful, kind and knowledgeable. I'm so glad I decided t... See more

Company replied


Company details

  1. #2 of 11 best companies in Appliance Store
  2. #1 of 7 best companies in Computer and Accessories Store
  3. #5 of 11 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #1 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(49,569)

12,018 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute nightmare. Disastrous

Absolute nightmare to deal with. Have never ever dealt with any other store, other than DID for many decades. Never had any issues until now. Purchased a new washing machine online with a delivery time of 2-3 days. Following day, received an email to say machine not available and to pick out another one. Physically got into car and went to DID on Malahide Road, Coolock. Spoke with Rep and told him everything that had happened and he preceeded to adjust order online and said it be Tuesday (today) for delivery. Took today off work to be at home and had an electrician booked to come today. At 11am I emailed customer service asking for delivery time. No response, and still no response. Rang customer service who immediately told me I wouldn't be getting machine today that order hadn't been processed. He said he'd find out what was going on and would ring me back in half an hour. No phone call and no update from CS. Rang DID in Coolock, re-itterated the whole story again. Got the same thing..Will ring you back and nothing again. Complete disaster. We try to support Irish companies despite other websites cheaper. If you need essential large appliances in a hurry, try somewhere else. Such a shame as we have always shopped DID from when they were only in Mountjoy Square. Complete waste of days holiday 😒

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

I purchased a soundbar in the Killarney store today. Saoirse was extremely helpful in answering my questions and I would definitely shop there again.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Good experience in killarney store

Good experience in killarney store. Excellent customer service. Only note would be to have bigger signs to indicate certain types of items in shop had to walk around looking for something specific. Overall good quality item and lower price than other retailers.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I bought Sony earphones last year with…

I bought Sony earphones last year with extra warranty from did Finglas, on holiday they broke and were out of warranty with Sony. I bought them to Finglas and a lovely lady called Emma dealt with my issue in a very friendly and professional manner, would not hesitate to recommend this business to anyone looking for electrical goods.
Terri

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Good evening Did

Good evening Did. I must confess that one of your Employee by name Robert really did a good customer service to me .
I can't wait to come back to buy my daughter's phone as soon as possible.
Please motivate him Sir.
Josephine Chinwike

18 June 2026
Unprompted review
Rated 5 out of 5 stars

DID Wexford

Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he provided enabled me to make my decision. I will definitely be back to purchase an air fryer and kettle. Oengus even carried the product out to my car for me. The customer care was second to none. Would definitely recommend DID Wexford

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Overall a pleasure to deal with .

Overall a pleasure to deal with .
Oisín was very helpful.
I understood I was getting a 5 year warranty but apparently it was only on offer for selected Miele models.
My model G5611SC (Dishwasher) only warranted a 2 years.
Oh well!

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

I ordered 2 of the same product on 24/062026, both were in stock. I emailed on 01/07/2026 to query when could I expect delivery. I got no response. On 06/07/2026 I phoned customer care and they said they were in stock and would go with DPD that day. Parcel arrived 07/07/2026 and only 1 item was in the package. Phoned C/Care, said they only had 1 in stock and should have stock soon, I asked if they had another colour in stock, which they had and would send it out DPD.

6 July 2026
Rated 5 out of 5 stars

Great service

Had 3 very different requests I needed assistance with today and was guided through each with ease and genuine recommendations. Thank you to Geoff in Athlone for your time and patience!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Stress-free appliance purchase

Our fridge freezer had to be replaced urgently and because of the limited space in our kitchen, our options were restricted. Reinard showed us models that would fit our space and arranged the earliest delivery available. We left feeling well looked after.

28 June 2026
Unprompted review

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