DID Electrical Reviews 

Absolute nightmare to deal with. Have never ever dealt with any other store, other than DID for many decades. Never had any issues until now. Purchased a new washing machine online with a delivery time of 2-3 days. Following day, received an email to say machine not available and to pick out another one. Physically got into car and went to DID on Malahide Road, Coolock. Spoke with Rep and told him everything that had happened and he preceeded to adjust order online and said it be Tuesday (today) for delivery. Took today off work to be at home and had an electrician booked to come today. At 11am I emailed customer service asking for delivery time. No response, and still no response. Rang customer service who immediately told me I wouldn't be getting machine today that order hadn't been processed. He said he'd find out what was going on and would ring me back in half an hour. No phone call and no update from CS. Rang DID in Coolock, re-itterated the whole story again. Got the same thing..Will ring you back and nothing again. Complete disaster. We try to support Irish companies despite other websites cheaper. If you need essential large appliances in a hurry, try somewhere else. Such a shame as we have always shopped DID from when they were only in Mountjoy Square. Complete waste of days holiday 😒

I purchased a soundbar in the Killarney store today. Saoirse was extremely helpful in answering my questions and I would definitely shop there again.

Ann in the Bandon store was very helpful and knowledgeable.

Good experience in killarney store. Excellent customer service. Only note would be to have bigger signs to indicate certain types of items in shop had to walk around looking for something specific. Overall good quality item and lower price than other retailers.

Efficient, professional and reliable.

I bought Sony earphones last year with extra warranty from did Finglas, on holiday they broke and were out of warranty with Sony. I bought them to Finglas and a lovely lady called Emma dealt with my issue in a very friendly and professional manner, would not hesitate to recommend this business to anyone looking for electrical goods.
Terri

Good evening Did. I must confess that one of your Employee by name Robert really did a good customer service to me .
I can't wait to come back to buy my daughter's phone as soon as possible.
Please motivate him Sir.
Josephine Chinwike

Super fast delivery the driver is such a nice person. Hes delivered loads of parcels to my house over time

Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he provided enabled me to make my decision. I will definitely be back to purchase an air fryer and kettle. Oengus even carried the product out to my car for me. The customer care was second to none. Would definitely recommend DID Wexford

It was quick and I like the way your told the time it's coming

Overall a pleasure to deal with .
Oisín was very helpful.
I understood I was getting a 5 year warranty but apparently it was only on offer for selected Miele models.
My model G5611SC (Dishwasher) only warranted a 2 years.
Oh well!

Friendly assistant, Oisín. Quick service. Helpful.

Emma made the whole experience enjoyable i will definitely be returning

A terrible experience from start to finish, no way of contacting DPD about my supposed delivery that i didn't get and then called DID twice by phone for no one to answer so I had to email instead and still waiting on a reply

very happy with my order

I ordered 2 of the same product on 24/062026, both were in stock. I emailed on 01/07/2026 to query when could I expect delivery. I got no response. On 06/07/2026 I phoned customer care and they said they were in stock and would go with DPD that day. Parcel arrived 07/07/2026 and only 1 item was in the package. Phoned C/Care, said they only had 1 in stock and should have stock soon, I asked if they had another colour in stock, which they had and would send it out DPD.

The washing machine i ordered was not in shop after getting email and text

Had 3 very different requests I needed assistance with today and was guided through each with ease and genuine recommendations. Thank you to Geoff in Athlone for your time and patience!

Ilya was very helpful today, with my order for a fridge freezer, excellent service!
Brian

Our fridge freezer had to be replaced urgently and because of the limited space in our kitchen, our options were restricted. Reinard showed us models that would fit our space and arranged the earliest delivery available. We left feeling well looked after.