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DID Electrical Reviews 

50,609
•
TrustScore 4.5 out of 5

4.7

Appliance Store
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Review summary

Created with AI, based on recent reviews

Looking at 11,631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing knowledgeable, helpful advice and guiding them smoothly through their purchases. Consumers truly appreciate the efficient in-store service and the wide selection of quality products available to them. Though some customers noted occasional issues with delivery delays and communication problems when trying to track their orders. A few reviewers also experienced frustrating follow-up processes with customer support when resolving post-purchase inquiries or missing item details. People occasionally mentioned receiving damaged goods or facing difficulties when attempting to resolve post-purchase issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and knowledgeable service from... See more

Product

Consumers find product purchases to be very satisfactory, highlighting helpful staff and prompt delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising friendly and professional staff who go... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are helpful, informative, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a mix of extremely fast arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

SVisited the Tullamore store on Wed 26th to "only" look at hoovers, was immediately greeted by Mandy who was so helpful and gave great advice on the pros and cons on various brands available. Within 1... See more

Company replied

Rated 5 out of 5 stars

I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied

Company details

  1. #4 of 11 best companies in Appliance Store
  2. #2 of 7 best companies in Computer and Accessories Store
  3. #5 of 9 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #2 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.7

All reviews

(50,609)

10,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Tullamore DiD Electrical

Tullamore DiD Electrical , we needed to replace our existing Electric Cooker.
We have Dealt with a Lady called Mandy in sales before for other Purchases down the years.
As per usual a brilliant person to help us choose the best one and great banter while going through the whole process.
Very professional and beautiful personality.
We would definitely recommend a visit to the store.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Service

Bought a watch online and bought soda stream accessories in tge Tallaght branch. Ian served me and couldn't have been more helpful. The other staff where incredibly polite. Offered to help but weren't pushy or aggressive.

1 September 2026
Unprompted review

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