DICK'S Sporting Goods Reviews 

Beyond unhappy with their choices and customer service. I've gotten several items with marks or small holes delivered to me.
They have a problem giving refunds. They could have refunded me without having to return a $10 pair of pants that had a hole in them. I would have reordered a new pair but the color/size was out of stock.

If you are a runner buy shoes anywhere else. I ordered a pair of Nike Vaporfly's only to realize that my 2 yr old Vaporfly's had more buoyancy. I returned the shoes only to be denied for being worn. Of course I tried running the block to see if I liked the shoes. This is perfectly acceptable at any running shoe realtor.
I strongly suggest going anywhere else. I have never ran into this issue before.

I purchased a 24" Mongoose Switchback bike as a birthday gift at the Springfield, Va store. Wrong size, needed a 26". I returned the bike and spoke directly to Juan, the store manager. He was very helpful and instructed me on how to make the return and swap. I then met Kirk, the bike doctor. He pulled the new 26" bike from the rack, adjusted a few things and generally checked it over. I was so impressed and delighted at their professionalism I purchased the 3 year warranty. I wish all my business with vendors and retailers went this well. Thanks from Yokosuka.

Online customer service is ABSOLUTELY ABYSMAL. call at your own risk, knowing nobody knows a single thing and then you get hung up on...3 times. I've lost hours of my life on the phone with morons.

A clerk was just standing at the shoe department, not helping. When I asked a question, he wasn’t nice at all. (Someone else helped me, who was very nice.) And when I tried the shoes on, this clerk came close and watched me. Very intimidating. He should not be working there, in my opinion.

I went to the store to do a return of an online order. They said I was outside the return window and there was nothing they could do. I was within the return window from when I received the item but was outside the window from when the order was placed. Called customer service to discuss and they were unwilling to do anything. Every other online retailer I have ever dealt with accepts returns within their return window from the date of delivery of the item because they know orders can have long shipping times. Horrible customer service, and they have lost my future business.

I purchased a $500.00 Mountain Bike from Dicks along with a yearly service contract for life which includes a Once per Year Service Contract. Every year I try and use it I usually have to negotiate with an employee to honor it. Today, in the North Scottsdale location I was confronted by the rudest employee I have ever met. He wanted to argue that Dicks doesnt offer lifetime warranties and I tried explaining I only wanted the once per year service. The conversation got heated and he told me to talk to a manager so I left. In the future I would not recommend the North Scottsdale store.

I am genuinely astonished at the level of incompetence and disregard for customer satisfaction I experienced with a recent online order from Ducks Sporting Goods. This was, without a doubt, the worst online retail experience I have ever had.

The order was placed and immediately went into a "pending shipment" status, where it languished for a full four weeks. Four weeks! Not a single update, not a word of explanation. It was as if my order had fallen into a black hole.

After a month of waiting, I decided enough was enough and called to cancel the order. A customer service representative, who seemed completely unconcerned, promised me that the cancellation would be processed. I was explicitly told the order would be cancelled.

You would think that would be the end of it, but you would be wrong. Instead of the promised cancellation, my order suddenly, miraculously, shipped. It was a bait-and-switch of the highest order. They lied to my face, ignored my request, and shipped the product anyway.

This level of operational failure and outright deceit is unacceptable. They held my money for a month, lied about canceling the order, and then shipped it only after I attempted to cut my losses. Never again. I will be taking my business elsewhere and actively encouraging others to do the same. This company has proven it cannot be trusted.

I bought a $275 Yeti cooler at the s’kci Sporting Goods in Gastonia, North Carolina. I put one bag of ice in it, which drained because of a faulty plug, I was not able to return it or get a refund exchange because they told me it was used due to the bag of ice, even though the tags were still on it and the warranty had not been opened. You have to go through Yeti, which has been yet another HORRIBLE experience. I have owned the cooler 25 days and still cannot put anything in it because it leaks!!! The drain hole was faulty. I’ve talked to four customer service people with Yeti and none of them had any idea what’s going on and don’t do what they say. Would not recommend D’s Sporting Goods or Yeti at all!!!!! I live in a vintage camper with rescue dogs that have to have special food refrigerated. I did not have a refrigerator. I ended up going to Dollar General and buying me an $18 igloo that works perfectly. Yeti is a huge mistake!!!!! I had to spell the name of the store backwards. It would not let me review stating it was an inappropriate language, but we know what I’m talking about.

Will never order again. Spent hundreds of dollars to have it shipped in a cheap plastic bag that was tampered with and tore open on my doorstep. Dicks customer service gaslit me and blamed fedex and wouldn’t take any kind of responsibility over their shipment being cheaply packed, and has a no return policy once packages are delivered. Seems suspicious and lack of good customer service to me!

I just had the greatest experience over the phone with a sales associate and their manager Jordan P. Thank you both for the amazing gesture and how you helped me today. Your kindness and your exceptional customer service is something you and the Dicks brand should be very proud of. Without going into details, these 2 are amazing humans! Clackamas OR location.

Our family had a horrible experience at this store in crossroads Bellevue tonight. My 10-year-old son desperately needed to use the restroom, and a kind employee at the front desk said she would help. We were then met by an employee at the restroom who was unbelievably rude and unhelpful. He smugly told us the restroom was closed and absolutely refused to let my son in, even as I begged him. My son was on the verge of tears.
The sheer lack of empathy from this employee was stunning. We were so angry and disgusted by his behavior that we walked out and took our business elsewhere. It's truly a shame that one person's poor attitude can ruin a shopping experience, especially when it involves a child. We will never be shopping at this company again.

I got scammed ,sent numerous emails, replies kept saying goods will arrive in 10 days,they have never arrived, and paid for the shoes.
I WANT MY SHOES.

Firstly the amount of money taken out of my account was different to the total amount (with postage included) and when asked about was told it was for fees and handling. Never has this been added on with other purchases I have made with other companies.
Secondly the tracking report says my parcel had arrived three weeks ago and I still have not received it and I have also written a number of emails regarding this and they have not been answered.
So over all I would definately not recommend or use this company again

Item came damaged and they wanted me to return it for 15% off. This thing is heavy. It’s not worth it. Who would even deliver something so damaged! Dicks needs to make this right! Terrible! I don’t even want to shop here anymore. I needed this today! Let’s see what they do to make this right!
Updated- they went and placed a new order for me. Gave me an order number and told me I was all set. I wait 10 minutes and check my email and it says the order was canceled! Are you freaking kidding me! No call , nothing. I’ve been on the phone for about 2 hours now and still waiting. Now they’re telling me it’s a different total. I’ve had enough already. This was supposed to be a gift and it’s a complete hassle!!! They need to do better for me! I should get this grill free from what I had to go through!!!!!! Unbelievable.

Big scam. Goods were never received despite several follow ups with the team. They sent fake proof of delivery for items which were never ordered and never received as well. Not recommended at all

This is a scam site which uses a site from China that bills itself as dicksportgood.com but is not a valid address as well as blooms-body.com which is also an invalid address. Some email exchanges with fake promises and never receiced the 2 north face jackets i had purchased. Please be aware of this company for it is indeed a shady one and will take your money with no plans on sending you your purchases.

Order pair Nike LeBron NXXT Gen AMPD shoes. When arrived clearly the shoes was used. Dirt on the bottom. At toes there were creases like been worn. Just thrown in the box.Nothing like Nike pack their shoes.
So return them. They received the shoes. Contacted asked about refund. I was told take 21 days to issue refund.
So out shoes and out money. Don’t do business run for hills. Used stuff and never get your refund

Destiny was very helpful in assisting me at store 334

Ordered a fishing pole.. Got it as a same day delivery .Received it completely unusable. The line was completely wrapped around the reel and handle and tangled beyond help. It was honestly unbelievable how bad it was.. it was packed in a box meaning a employee actually thought it was acceptable for a customer to receive something like that. This was the dicks in Orland Park, IL