DICK'S Sporting Goods Reviews 

I would give it 0 if I could. Sadly they do not have any discounts for loyal customers. I reached out and they wanted me to spend at least $100 to receive any discount. There should be more coupons for loyal customers.

Stereotyping people based on their appearances and overpricing knowing all of us are rich when we're not, their employees turn around and give us managers or other employees that are more snarky and careless knowing we can't do anything, If any of the owners are reading this they should understand how terrible service is in every location.

Very Unhappy with Dicks. Placed an order for same day delivery. Order said it was being prepared for dasher. Order did not show up. SO ANGRY! My son needed the pants in the am for new caddying job at country club

Bubba had excellent customer service, and replaced my golf club grip in minutes! 10/10 would come back for all my golf needs! :)

Danny was very helpful! Great customer service

If you're considering buying an investment item like golf clubs, STOP and think twice before purchasing from D’s Sporting Goods.

Bryan supposed manager at the Lone Tree location was absolutely terrible with customer service. Never got an “I’m sorry.” Just “we can’t help”. Never attempted to reach out to ask anyone else or even pretended to care.

If your product turns out to be defective, don't expect them to help. The manufacturer's warranty states the club is covered within one year of purchase (or two years from manufacture) and instructs customers to take it to the reputable retailer where it was purchased. Unfortunately, that was not our experience with D’s. No one made any effort to help us with the warranty process, and we were left stuck with a defective club.

My advice? Buy directly from the manufacturer whenever possible. If customer service and warranty support matter to you, I'd avoid purchasing investment items from D’s Sporting Goods. Many other ways to obtain products!!

Don’t buy shoes online. Shipped used with a security tag still attached. Unlike Amazon or Zappos hard to return. Bad customer service

The Greenridge store on Woodruff Road is a complete disaster!
First, there were missing prices for many items. I had to chase down an employee to ask for a price, and when I got to the register, it was the wrong price and much higher than what I was told.
For another item I was able to find a little almost hidden sign with a price chart, finally. But at the register I was charged $5 more for that item.
When I brought it to my cashier’s attention (Taylor), she was rude enough to send me all the way to the back of the store to take a picture of the actual price on that little sign and prove I was right. She finally took off the $5, but she gave me a real attitude.
I asked her for a gift receipt for two of my three items, and I clearly stated which ones. She gave me the wrong gift receipt. Back in the car I luckily checked on it and figured out it was wrong. I went back to the store, and she was busy with another customer, but she kind of was annoyed because I was back. The other lady at the register offered to help. Once I explained that I needed my receipt corrected, she was also annoyed, but she helped me anyway. Of course, I had to step in since she was about to do the same mistake as Taylor. It’s really not so hard to issue a gift receipt correctly. They were both rude and clearly incompetent.
The management in this store clearly doesn’t care about it’s customers at all.
I’ll definitely also complain about the pricing issue and misleading strategy to the BBB since this happened to me before.
I’ll never go back to this store again. There are much better options to spend my money than on this terrible store.

Debbie was the best customer service I lost 100 and she helped me find them!! Thanks to her I found my 100 dollars. She was fast to help me and gave the best customer service
At the Northdridge Dicks

Devin was a good helper, he helped me get a nice cooler. He was so kind and always ready to help. He deserves a raise in my opinion. Very wonder gentlemen.

Never will I would step foot in your store again you have horrible billing problems maybe your stocks are low that is why you are still withholding my fuckinmoney

My wife purchased a callaway cargo golf bag as a christmas present. I finally got to use the bag. She also purchased the extended warranty. I had some quality issues with the bag and took it back to the store. The young lady the help was very professional and let me know that I need to contact the 3rd party warranty company. The claim needs to be filed on line. I filled out the questionnaire. I got an instant response that they wouldn't help me. I had to call Callaway and they took care of me. It doesn't look good on a company when the managers dont have the authority to take care of customers and have to rely on a 3rd party companies. I can understand this for exercise equipment but for a golf bag? Sad to see.

Extremely disappointing experience..

I recently had knee surgery and was unable to leave my house or drive for an extended period of time. I am a volleyball coach and regularly tell all of my players to shop here. My husband is also a basketball coach and recommends this store to his players as well, so our family has spent a significant amount of money with this company over the years.

I had purchased knee pads in both a medium and a small. My daughter tried on the medium, which fit, and never even tried on the small. I was still within the 90-day return period and simply wanted to exchange the unused, brand-new small pair for a different size. Because of my surgery, I could not drive until my doctor medically cleared me. The closest store is an hour away, so once I was finally able to drive, I made the long trip and spent a considerable amount of money on gas just to make this return.

Not only did they refuse to exchange an unused item that was still within the 90-day period, but the manager was extremely condescending and rude about it. I was not asking for a refund or trying to return something used. I simply wanted to exchange an unused pair of knee pads for the correct size.

After years of recommending this store to my athletes and spending money there myself, this experience has seriously changed my opinion of the company. The policy may be the policy, but the way this situation was handled, especially by the manager, was completely unacceptable. Customer service and common sense should matter, particularly when a customer is making a reasonable request under unusual circumstances. Customer support also refused to help. No wonder they have a 1.9 rating they should be ashamed of themselves.

Bought a running machine on 21st May 2026, it wasn't delivered until the 10th June, it broke pretty much straight away and since then I've not been able to get Dicks/the company Sole to fix it.

THe customer service dept keeps saying they will contact me and they never do nobody wants to take ownership of the issue, at this point i just want them to refund me the money and take the machine back. I would really advise anyone against making a large purchase from here, I paid for delivery and set up and the guys building it were watching youtube videos to figure it out so I'm not surprised I've had so many issues.

This company's online service doesn't even deserve a 1 star. Absolute garbage. I spent over $1,000 worth of football items for my son. Just about every single item came in damaged. I am now having to return them all. This isn't the first time this has happened. I officially will not be using their online shopping ever again. I would stay clear of ordering online. Go in the store so you know you will not be receiving wrong and or damaged items. Whatever company y'all use for shipping is just as terrible. Do better!

Customer Service bought a pair of sneakers from my husband for his birthday. They came in an ugly brown box. They look like they were used. They have creases in the front.
Ridiculous I don’t have time to return or exchange until after his birthday
They Told me I had to buy another pair first and then get refunded… all I want was a mailing label. Send it back and get my refund. Horrible Customer Service service.

Estimated delivery times are false. Only reason I ordered from dicks was because I needed the item by a certain date and in the end it wasn't actually delivered until 5 days AFTER date advertised.

I was a very good experience. Katie at the register was very helpful and had very good customer service.

We brought in 2 golf clubs to the Coon Rapids store for repair. Sean walked us through options to repair or replace them. Despite being busy, Sean updated us, was incredibly courteous while he helped multiple customers, and took the time to answer all of our questions. Will definitely go back again and again with that kind of customer service.

“The swimsuit is super cute and fits well, but unfortunately, it arrived used—no tag, and the strap was sewn incorrectly. I still need to keep it for my trip, but I hope they address these quality issues moving forward.
Casandra.