Diamond Jewelry United Reviews 579

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the diamonds, and find the pricing to be unbeatable and offering excellent value for money. Many appreciate the superb service, prompt delivery, and the ease of using the website. However, some customers also noted issues with the accuracy of product descriptions and certifications, and concerns were raised regarding the consistency of product details with provided documentation. Others mentioned concerns about the quality and value of some items received.

What people talk about most

Product

Consumers find products to be of high quality and beautifully packaged. Many reviewers praise the stunning,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of products, such as... See more

Service

People report positive experiences with service. Customers consistently praise the superb and excellent... See more

Value for money

Customers consistently report positive experiences with value for money. Many reviewers praise the unbeatable... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the unbeatable and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my 3rd purchase from DJU and I was not disappointed. I chose a pear cut diamond ring this time and I've worn it continuously since receiving it and have had so many compliments. I'm very relu... See more

Rated 5 out of 5 stars

To be totally honest ' this is my second experience of buying diamonds on line ' and it's still scary ! There are do many fraud online sites out there , But DJU had all the right markers in place to l... See more

Rated 5 out of 5 stars

I am pleased with my purchase. The service was excellent and earrings arrived promptly and well packaged. The pins are slightly thinner than my other earrings but are substantial enough with a firm s... See more

Rated 5 out of 5 stars

I’ve used Stephen and DJU on many occasions over the years, superb service and unbeatable price, I simply cannot praise them enough. The products are such high quality and come beautifully packaged, D... See more


Company details

  1. Jeweler

Information provided by various external sources

Stunning Diamond Engagement Rings at the cheapest possible prices. You will not find a better price online. Great customer service and Free Worldwide Priority Shipping. 60 Day no questions asked return policy


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’ve used Stephen and DJU on many…

I’ve used Stephen and DJU on many occasions over the years, superb service and unbeatable price, I simply cannot praise them enough. The products are such high quality and come beautifully packaged, DJU will forever be my go to for diamonds 😊👍🏻

24 February 2026
Rated 5 out of 5 stars

Third purchase from DJU

Third purchase in for four months five items in total. The service from the staff to the swift delivery and the products are absolutely excellent. Stunning real natural mined diamonds with gemstone certificates at good value prices. All excellent thanks to everyone at DJU especially Michaela for helping with the latest purchase.

17 February 2026
Rated 5 out of 5 stars

To be totally honest ' this is my…

To be totally honest ' this is my second experience of buying diamonds on line ' and it's still scary ! There are do many fraud online sites out there , But DJU had all the right markers in place to look out for . The selection for the right item was effortlessly easy ' and loads of items to view, also the safe transaction was reassuring. The quality of the diamond earrings I bought was a fantastic bargain, came with all the right paperwork and home insurance certificate of grade and price .A big thankyou DJU .

15 January 2026
Rated 1 out of 5 stars

Misrepresentation and refusal to take responsibility



I am extremely disappointed with this company and would strongly warn others to think twice before buying.

I purchased what was advertised as a new 1-carat diamond ring, supplied with a certificate stating its age and quality. However, after having the ring examined by three independent jewellers, all of them informed me that the diamond appears to be old and not consistent with what is stated on the certificate.

When I raised these serious concerns with the company, instead of investigating or offering a reasonable resolution, they outright refused a refund. No meaningful explanation, no accountability, and no customer care.

This has left me stuck with an expensive item that multiple professionals believe is not accurately represented. For a purchase of this value, I expected honesty, transparency, and after-sales support — I received none of those.

Buying jewellery should be a special and trustworthy experience. Unfortunately, my experience with this company has been the opposite. I would not recommend them based on my experience.

23 August 2025
Unprompted review
Diamond Jewelry United logo

Reply from Diamond Jewelry United

Dear Linda,

Thank you for sharing your feedback. We would like to clarify the details of this transaction for the record.

As the order was not placed under your name, we were only able to identify the transaction once Trustpilot provided your contact information. Records show that this diamond ring was purchased through the eBay Authenticity Guarantee program.
Per this process, the item was sent directly to GIA-trained gemmologists at eBay’s authentication hub. They confirmed the item matched its description and specifications before it was released to you.

When you initiated a return two months later, the item was returned to the hub for a mandatory inspection. eBay ultimately declined the refund, stating: "We determined that the item may no longer be in the same condition that it was in when it was sent to the buyer."

We have never seen eBay take such a rare and significant action. Furthermore, as we were not contacted directly regarding any concerns before or after this dispute, we were unable to assist you earlier due to not being aware of the issues you had.

We take pride in our service, but we can only resolve issues when they are brought to our attention through the proper channels.

Rated 5 out of 5 stars

Lovely company

Always quick to respond and very accommodating when we wanted to go and see the ring.

28 November 2025
Rated 5 out of 5 stars

I was blown away

I was blown away. The ring that I purchased is absolutely beautiful I keep looking at my hand and I am a very happy person. The quality and the spaekle is so beautiful. I can not thank you enough.

22 December 2025
Unprompted review

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