Diamond Furniture Reviews 

1,503
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping process very pleasant without any sales pressure. Shoppers also deeply appreciate the gorgeous, superior quality furniture and the beautiful layout of the well-designed showrooms. Conversely, a small portion of people felt that delivery times were significantly delayed, leaving buyers frustrated by a lack of proactive communication and empty promises regarding arrival dates. Some reviewers were not happy with extended waiting periods, poor customer support responses, and receiving products that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely polite, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the gorgeous designs and high quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting polite, attentive, and efficient staff in the... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and efficient... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, timely arrivals and polite staff. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the shop too many fabulous pieces, and Dylan was so helpful and very knowledgeable and friendly. All staff were very attentive and a lovely cup of complimentary tea/coffee while there. Great ex... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. #11 of 24 best companies in Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,503)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience in the diamond furniture…

My experience in the diamond furniture was excellent I went in to purchase a small recliner but wanted it covered in a different material the sales assistant Mike Higgins went through all the different colours and material that would suit my needs and was very patient with me while I made up my mind
I would highly recommend given this store a visit if you are looking for a sofa or beds

28 March 2026
Rated 1 out of 5 stars

Absolutely terrible customer…

Absolutely appalling experience from start to finish. We purchased a dining table and chairs at a very high price point and were left waiting five months for delivery. When the furniture finally arrived, it was damaged and of shockingly poor quality—completely below what was promised or expected.

What followed was even worse. After months of repeated calls and emails, the company consistently refused to take responsibility or offer any reasonable resolution, including a refund. The level of customer service was dismissive, unhelpful, and frankly unacceptable.

For a company charging premium prices, this felt like nothing short of a complete rip-off. I would strongly advise others to avoid this business entirely. Save yourself the time, money, and frustration—this was one of the worst retail experiences I’ve ever had.

1 March 2026
Unprompted review
Diamond Furniture logo

Reply from Diamond Furniture

Hi Lisa,

We are so sorry that you are not happy with the chairs that you purchased.

However, we did explain to you that we are unable to refund you for your order just because you do not find the dining chairs comfortable. We did explain to you that they are exactly the same comfort as the display models we have in our shop.

We would normally have been happy to change the chairs but the particular chairs you purchased were custom made to your specifications in your particular fabric. These are hand made for you and that is why they take a little longer for delivery, you were told this at the point of sale.

We advised of compensation to you of €200 for the inconvenience of one chair that was damaged that has since been replaced for you.

We try and go above and beyond for all our customer, but we feel that on this particular occasion we tried our best and we are very sorry that you are still not happy.

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

Great experience

Great experience, support and advice from Mike in helping us customise our furniture purchase. Also great CGI technology to see the finished product. Highly recommended.

16 March 2026
Rated 2 out of 5 stars

Did not reply to my email I sent on

Did not reply to my email I sent on

13 March 2026
Diamond Furniture logo

Reply from Diamond Furniture

Hi Kathleen,

I believe you said you posted this in error 😊

I know all your queries were answered on the day you contacted us but if you need anything else please don't hesitate to contact us.

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

We had a very pleasant experience…

We had a very pleasant experience buying our table and chairs. The atmosphere was warm and welcoming.
Mike was extremely helpful towards us and gave us time and space to make up our minds. He was very professional and gave us all our options. We bought a fab table and chairs with extra extension pieces for our growing family. Thanks guys!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, fast and efficient delivery. Love their product, very good quality👍👍👍I have a beautiful center piece in my dining room, very elegant just the way I want❤️would highly recommend!

6 March 2026
Rated 5 out of 5 stars

Knowledgeable, friendly staff

The staff we're really helpful and although we haven't received our order yet, I'm confident it will arrive in the timescale that we were told today. Also as we don't have a sofa until our new one arrives, the company will lend us a sofa, which is a great service for them to offer to provide to customers 😀

11 March 2026
Rated 5 out of 5 stars

Great experience

I had a great experience while looking for new furniture at Diamond Furniture. Their products are gorgeous, but what really stood out was how personal and welcoming the whole shopping experience felt. I had a few doubts and visited the showroom several times, and everyone was always patient and helpful.

Eve was especially lovely — she guided me through my final decisions and made placing the order so easy. I can’t wait to receive my new sofa and footstool, and I’m already looking forward to coming back to choose the rest of the pieces for my apartment.
Carolina.

28 February 2026
Rated 5 out of 5 stars

Highly recommend diamond furniture if…

Highly recommend diamond furniture if your looking for good quality furniture.showroom is best you will see in Dublin to the layout and set up my Mike Higgins looked after his attention to detail and customer service second to none made the whole process so easy we will be back

28 February 2026
Rated 5 out of 5 stars

Great shopping experience

Dylan made it easy to give 5 stars. Very pleasant & helpful, without crowding us - he gave us plenty of time & answered all our questions.
The store itself is lovely & well laid out to show all the beautiful furniture. Looking forward to our new dining table.
Thanks Dylan

28 February 2026
Rated 5 out of 5 stars

Great experience visiting the Diamond…

Great experience visiting the Diamond Furniture showroom. The store has a beautiful range of high-quality furniture and the staff were friendly, knowledgeable, and very helpful without being pushy. We’ve placed our order and are looking forward to the delivery

28 February 2026

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