DHL Express UK Reviews 

The only reason you got 1 star is because 0 star isn’t available to select!
What is the point in telling your customers that you will contact them, to let them know when your parcel is out for delivery & you’ll send me a PIN code for the driver to release my package, when you do neither- not once but 2 days running!
Yesterday you sent the PIN code 95 minutes after the driver tried to deliver.
I have now got to waste a 3rd day waiting for a delivery due to DHL’s inability to carry out their own procedures, 7 to say I’m pissed off is an understatement!

I am very happy with DHL Express. I was kept updated throughout the shipment and courier delivery. My parcel arrived in good condition and the courier was warm friendly and polite.

Perfect customer service, informed during despatch and straight through to delivery.
First class

Apparently driver was unable to have access to property yesterday, but our CCTV cameras showed that intact he didnt attempt to deliver.
This is happening too often now.
At least be honest with reason for non delivery.

Replacement phone was picked up by DHL from seller on 3/9/26. It did not arrive in Glasgow depot until 08.00 on 5th. On tracker it said delivery would not be until 7th, 3 full days later I am still waiting, 5 days since order. I informed seller twice that DHL does not deliver to my village 80 miles from Glasgow, advising that Royal Mail was the best option, however they still used DHL (now ‘scheduled’ for the 9th). Obviously they did not bother to check with DHL if they could supply a fast delivery to my address. Luckily I did not waste another £5.00 for next day delivery! This is 21st century, yet here is a company still operating antiquated customer support and not being truthful with the sender that they could or would fulfil the service they were paid for. Needless to say DHL need 24 hrs to respond to my email. It all speaks loudly about state of some UK businesses and how they truly think of their customers.

Left it at the door didn’t even knock or ring the door bell.

Great professional delivery

No delivery slot given and a sorry we missed you email. Then Was given a delivery time slot for a different day and them delivered it 1 hr 30 mins before the time slot. Luckily someone was in.

I left behind a personal item in the hotel while on holiday in Italy. Luckily, the hotel emailed me after seeing this. I paid DHL £145 to ship it back to me and clearly described it as a personal item. They subsequently sent me an invoice for duties and VAT of nearly £100. I phoned them, explained the situation, and they sent me a personal item declaration form. I completed this form and to ensure there would be no further queries, attached the hotel correspondence and the invoice for the item purchased in my reply email. This was 2 weeks ago and I'm still having to call and email them on a nearly daily basis for updates (they never reply to emails). Turns out, my paperwork wasn't passed on to the clearance department. I'm now being queried as to why the invoice address of where I purchased my personal item is different than my shipping address now. Because I bought the item 3 years ago! Who cares where I was when I bought the item. I could've been on holiday in another country. Why do they care where I was when I bought the item and where I want it shipped now? This kind of incompetence after 2 weeks is infuriating. So I've been told to respond to yet another email and expect absolutely nothing to be actioned because DHL's internal processes are a disaster. This level of incompetence and dysfunction is on a whole new level.

In response to DHL's reply, where I was when I purchased my item has no bearing on the case. My issue is not with the calculation of VAT and duties. I was in the UK when I purchased my item (from a different address) and the shipping address is also in the UK. DHL's reply only demonstrates the lack of comprehension and competence in customer care or back end operations.

Friendly courier, said hello and acknowledged our shop and location as hadn’t delivered to us before…great service, thank you 🙌

Very prompt delivery and very well tracked and updated of times. Excelent service.

Delivery was in the middle of the delivery window, and the interactive delivery status communication and information was very helpful.

Good service

exerlant delivery on time freaidly guy 10.10

Three days delayed delivery…
Otherwise it was fine

Excellent service from the driver Thank you

Was given a 2 hr delivery window. Item was delivered within that window. Can't ask for more than that

Great service

Excellent service. I was able to amend the delivery date to suit me, and on the day, I was given a 2 hour time slot and it was delivered in that time.