DFS Furniture - Westwood Cross Reviews 

Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied

Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.

We was served by Mandy and she was so nice, polite lovely character to speak to and she went through everything with us in purchasing the right furniture.

Great all round

we were not harassed by staff, just offered help when required.

Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.

The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca

Great staff and service! All very easy and professional!

Great service and very polite. Answered all questions and gave multiple options available.

The customer service was very helpful

We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being at all pushy. She was really friendly, which made the whole experience so easy and enjoyable. The service was quick, informative and professional, and we felt completely comfortable making our decision. I would highly recommend Mandy to anyone visiting DFS — she was brilliant!

Helpful and friendly with a real desire to help. He provided a personalised service , seemed interested and made us feel comfortable

Met 3 different people at different times when looking for a sofa. All 3 were brilliant. Very helpful and polite. Bought 2 sofas and 1 chair. Staff were very knowledgeable.

Very friendly staff also very knowledgeable.
Made very welcome & comfotable in all aspects of the service.
We were seen by Nadia last week & another wonderful lady today. Thank you both for your kindness.

We first visited the Westwood cross store on Friday, we were met by the incredible Roger, he was absolutely fantastic, we viewed the great range in the store we prefer to see things in front of us rather then online, the store looked great and once we had picked our sofa and a Swivel cuddle chair. Roger was nothing short of Incredible he answered all our questions and was so informative, we decided to go home and measure up and make sure that it was definitely the sofa we wanted for our home, we then came back today and was able to pick up were we left off a lovely lady offered us a drink whilst we waited, Roger ran through everything with us again and offered us all different options and services, whilst having a good natter, he made us feel at ease, welcomed and really listened to us, unlike other shops we have visited previously, Roger wasn’t pushy at all, he was just fantastic, and has made our experience so fun, thank you Westwood cross store!

The sales man Roger was very attentive and informative about the sofa we chose.
He was also very knowledgable about the company which he seemed very proud to be part of.
The buying of our new loveseat was very easy which was great,he even made me and my husband a cup of tea which was kind of him.

She was really good

The service was amazing we was with Mandy and she helped me out so much and she was so lovely and very helpful and my two girls was getting abit overwhelmed and she got colouring out for them and my girls was so happy 😊 she helped me fill out the forms to get the sofa I feel in love with thankyou so much also the other man working there was so lovely too

Excellent service. Very friendly and explained everything a very happy customer

We had a wonderful shopping experience at DFS Westwood cross. Mady was very helpful and approachable. Explained the process clearly and gave us all the information we needed to choose our sofa as well the ongoing care. Fantastic customer service 👍👍