We had a fantastic experience with DFS, thanks to our advisor Emma. She was absolutely fantastic and a massive help throughout the whole process. Emma clearly explained everything, patiently answere... See more
Company replied
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See what reviewers are saying
We had a lovely experience day, our guy was Jet, we felt no pressure to buy, and nothing was too much trouble. He answered any questions we had and he showed us around different sofas, we finally fou... See more
Company replied
Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... See more
Company replied
Would just like to say big shout out to zee khan for helping us with the purchase of our new couch, everything was explained perfectly even down to the smaller details. Any one that takes calls at 9:3... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly and helpful no hard pressure…
Friendly and helpful no hard pressure to make a decision was fully informed on all options available
27 June 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service by poppy 💗
24 June 2026
Reply from DFS Furniture - Wednesbury
Hello Rachel,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great Sofa
Great Sofa, delivered by efficient but hardly friendly staff. The wait for delivery was quite long, 9 weeks but I’m happy with the final product.
12 June 2026
Unprompted review
Reply from DFS Furniture - Wednesbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Good morning DFS
Really pleased with our trip to DFS store today on the Wednesday shop all staff more than happy to help and explain deficiencies with payment options 10-10
22 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I had good experience and informed of…
I had good experience and informed of all sales aspects.
I dealt with Poppy who helped me and my wife and provided good advice.
21 June 2026
Reply from DFS Furniture - Wednesbury
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Emma was extremely helpful
21 June 2026
Reply from DFS Furniture - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Nicola
Great service from Nicola, listened to our needs and helped us through the different options available. Really friendly
21 June 2026
Reply from DFS Furniture - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service , was really helpful and clear with what we are buying.
21 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very knowledgeable staff and manager
Very knowledgeable staff and manager . Couldn’t do any more for us ! It was excellent.
20 June 2026
Reply from DFS Furniture - Wednesbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DfS Wednesbury
We went to DFS Wednesbury to get a much needed sofa. We were there for 2 hours trying to make our mind up. In comes Fahim who was amazing and so helpful. We managed to buy 2 sofas for our space and are extremely happy with our purchase.
20 June 2026
Reply from DFS Furniture - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Good experience Nice staff
I visited DFS 3 times this week just to make sure the sofa i liked was for me Each time the staff were lovely I went back today and was greeted by Nicky She went through everything and was very knowledgeable, there was no pressure or forced sale I went ahead and ordered my new sofa Thank-you Nicky x
20 June 2026
Reply from DFS Furniture - Wednesbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Was a pleasure very lovely friendly…
Was a pleasure very lovely friendly staff Was really with by Bal very nice gave options and approval of different things no issues
19 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nafeesa was very kind and welcoming
Nafeesa was very kind and welcoming, she greeted us with a smile and offered us refreshments and gave clear and precise instructions and she explained the whole process very eloquently. She also paid a lot of attention to details about the colour of the sofa, where we were placing it and she also made small talk which made us all feel at ease and more comfortable.
17 June 2026
Reply from DFS Furniture - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
It was a fast and efficient service I…
It was a fast and efficient service I came in knowing what I was looking for as I browsed the website before hand. I was given time to look around and the service was good which was provided by Habib.
17 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly not pushy showed us many…
Very friendly not pushy showed us many suites explained everything in detail thoroughly recommended
15 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
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