Good range of suites. Torquay showroom availability to actually sit and test was important. Staff not pushy but made sure they were available for any help and support needed. All questions were answer... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Customer service was great The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at I... See more
Company replied
Very helpful chap , who assisted us with our new sofa purchase, polite , said to ask if needed help.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Torquay
Good morning Richard,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good range of beautiful stylish products
The range of furniture was excellent and eventually with the help of a polite young lady I chose a sofa and reclining chair in the colour of my choice. I am very happy with DFS today and will highly recommend them
6 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Darren the salesman was very helpful
Darren the salesman was very helpful. Allowed me to take a colour swatch sample home to make sure the colour was right. No pressure. Very good.
4 April 2026
Reply from DFS Furniture - Torquay
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
No waiting and good service
4 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Really happy with service
Really happy with service, great explanation of process for order and what to expect. Sofas look great too!
3 April 2026
Reply from DFS Furniture - Torquay
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
World-class!
This was our first experience buying a sofa, and we just had to choose DFS. Fortunately, Rachel (or Rachael!) made us feel right at home. She was fantastic, answered any questions we had, and gave us her advice. It was down to her as to why we purchased the sofa there and then! A natural-born salesperson, but a lovely person at heart too.
3 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Rachel at Torquay was very helpful and…
Rachel at Torquay was very helpful and answered lots of questions about lots of sofas.
2 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The staff were very knowlegable
1 April 2026
Reply from DFS Furniture - Torquay
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Fantastic Staff and truly understanding…
Fantastic Staff and truly understanding about certain needs
23 March 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Perfect service
Perfect service. Sofa was exactly what I wanted and was delivered very quickly. Delivery was great they put it where I needed it and assembled too.
24 March 2026
Reply from DFS Furniture - Torquay
Good Afternoon Sophie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
It was a calm and relaxing environment…
It was a calm and relaxing environment clean and staff very friendly
23 March 2026
Reply from DFS Furniture - Torquay
Hi there, thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at DFS. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team!
Kind Regards,
Vanessa
DFS Customer Support
Helpful sale assistant ,
I couldn't make up my mind which sofa I wanted , I was popped in store a few times before I made up my mind. The man was always very helpful,
The day I made my mind up, I didn't have a lot of time to ordered my sofa , but he was quickly and efficient at telling me what I needed to know and sorting out payment, really helpful even pointed out I could get a £170 rug for just £20 as they had a offer on .
Now just hopping the sofa that get delivered is the same showroom🤞
30 March 2026
Reply from DFS Furniture - Torquay
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very lovely store
Very lovely store, very lovely lady who helped us choose our sofa.. Sian.., she made us a yummy coffee and was very patient with our 6 year old son. Who kept butting in!
Sian also explained all the options of different materials and finance options
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Furniture
The staff was very friendly, helpful and polite. Nothing was too much trouble and the quality of the furniture was really good and quite reasonable too. I would definitely order from them again.
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Bridget,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Helpful staff with knowledge of the…
Helpful staff with knowledge of the furniture items
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Rita,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pleasant sofa shopping experience
The shop is nicely laid out with calming lighting. The staff gave us plenty of time to browse and make up our minds. When they were needed, they were helpful and informative. It made for a very pleasant sofa shopping experience.
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Mandy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Leyland DAF 😉 was brilliant
Leyland DAF 😉 was brilliant. So knowledgeable and through. Great to Del with ⭐️🌟⭐️🌟⭐️
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Loz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Thank you for the team at the Torquay…
Thank you for the team at the Torquay shop at The Willows - I think I spoke to all of you at some point during the buying process, which went seamlessly. The sofa set I purchased is very comfortable and of a high quality.
25 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very happy customer
Lots of choice in store which is always a good thing. Staff were friendly and extremely helpful. Excellent knowledge and could answer any questions we asked about the sofa we chose and also the insurance that we took out.
25 March 2026
Reply from DFS Furniture - Torquay
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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