Fantastic service I love my new sofa it arrived on time agreed.. in perfect condition the two gentleman who brought it and installed it were polite, cheerful and careful just an excellent service fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Fantastic service I love my new sofa it arrived on time agreed.. in perfect condition the two gentleman who brought it and installed it were polite, cheerful and careful just an excellent service fo... See more
Company replied
Couldn’t have asked for a more helpful or patient staff member this morning. Understood exactly what I needed and was able to show me other sofas I hadn’t even considered when looking online. Extremel... See more
Company replied
My experience was great because the staff member was very helpful, friendly, attentive and listened carefully to what we needed.He took time to explain different products clearly, answered all our qu... See more
Company replied
Great experience today purchasing our new sofa. As luck would have it the sofa we saw online was in store in the colour we wanted. It was great to find out how comfy it was. Jamie was very helpful... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were greated by Jason as we entered thr Swindon branch. His knowledge helped us choose the right sofa for us.

Reply from DFS Furniture - Swindon
Fantastic service
I love my new sofa it arrived on time agreed.. in perfect condition the two gentleman who brought it and installed it were polite, cheerful and careful just an excellent service for the second time with dfs thank you :-)

Reply from DFS Furniture - Swindon
Great staff and attentive service. Even looked into alternative fillings on elements, would highly recommend.

Reply from DFS Furniture - Swindon
Very good service and pleasant helpful staff not at all pushing us to buy extras

Reply from DFS Furniture - Swindon
The lady was lovely, very helpful with our purchases today. Would recommend to others. Thank you again !

Reply from DFS Furniture - Swindon
Lots of choice . Member of staff very helpful. Asked if we needed help and to let her know if we had any questions . Was very helpful when we purchased sofa. Talked us through extra care package and emergency stain kit

Reply from DFS Furniture - Swindon
I had great customer care services from the sales representatives and he was very patient with me and helped me understand different products

Reply from DFS Furniture - Swindon
Jason was very thorough and friendly.
Not recieved my sofa yet but really pleased with the information provided. I like you can complete the look with rugs and other furniture.

Reply from DFS Furniture - Swindon
As a first-time buyer, I was a little unsure about the process, but Jason at DFS Swindon made everything so easy. He was extremely helpful, personable, and friendly from start to finish. He took the time to talk me through every step and provided detailed explanations, making sure I understood all of my options without ever feeling pressured. His knowledge and approachable manner made the whole experience enjoyable and stress-free. Excellent customer service – I wouldn’t hesitate to recommend DFS Swindon, and especially Jason, to anyone looking for new furniture.

Reply from DFS Furniture - Swindon
The staff were very helpful, and I’m sure we’ll be very happy with our new chauffeurs

Reply from DFS Furniture - Swindon
Spoke to the representative a week ago then he gave us measurements no hard sale, the following week we went back and bought the suit we wanted again with ease and no hard sale!

Reply from DFS Furniture - Swindon
Just purchased our 8th item of furniture over the last 17 years. Never go anywhere else.

Reply from DFS Furniture - Swindon
Greg was a great help and answered questions thoroughly.

Reply from DFS Furniture - Swindon
All good. Very helpful and knowledgable advice from Jason. Got a good deal too. Fantastic showroom with loads to choose from.😀😀

Reply from DFS Furniture - Swindon
Our experience at DFS Swindon was very good when you walk into the store you dont have someone come straight up to you and start asking questions, i like to look around then find help when needed, Jason was our customer service man today and a very nice man friendly, polite, explained everything step by step, answered any questions with great knowledge, would recommend DFS to friends and family.

Reply from DFS Furniture - Swindon
Couldn’t have asked for a more helpful or patient staff member this morning. Understood exactly what I needed and was able to show me other sofas I hadn’t even considered when looking online. Extremely knowledgeable about their products and even took me outside to view fabrics in daylight! Big thanks to ‘Gregg’ I am very much looking forward to my sofa delivery 😁

Reply from DFS Furniture - Swindon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.