Fantastic service I love my new sofa it arrived on time agreed.. in perfect condition the two gentleman who brought it and installed it were polite, cheerful and careful just an excellent service fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Couldn’t have asked for a more helpful or patient staff member this morning. Understood exactly what I needed and was able to show me other sofas I hadn’t even considered when looking online. Extremel... See more
Company replied
My experience was great because the staff member was very helpful, friendly, attentive and listened carefully to what we needed.He took time to explain different products clearly, answered all our qu... See more
Company replied
Great experience today purchasing our new sofa. As luck would have it the sofa we saw online was in store in the colour we wanted. It was great to find out how comfy it was. Jamie was very helpful... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
3 July 2026
Reply from DFS Furniture - Swindon
Hello Pauline,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excelkent service
We were greated by Jason as we entered thr Swindon branch. His knowledge helped us choose the right sofa for us.
2 July 2026
Reply from DFS Furniture - Swindon
Hello Peter,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service
I love my new sofa it arrived on time agreed.. in perfect condition the two gentleman who brought it and installed it were polite, cheerful and careful just an excellent service for the second time with dfs thank you :-)
28 March 2026
Reply from DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great staff and attentive service
Great staff and attentive service. Even looked into alternative fillings on elements, would highly recommend.
28 June 2026
Reply from DFS Furniture - Swindon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very good service and pleasant helpful…
Very good service and pleasant helpful staff not at all pushing us to buy extras
29 June 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely service
The lady was lovely, very helpful with our purchases today. Would recommend to others. Thank you again !
28 June 2026
Reply from DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Lots of choice . Member of staff very helpful. Asked if we needed help and to let her know if we had any questions . Was very helpful when we purchased sofa. Talked us through extra care package and emergency stain kit
27 June 2026
Reply from DFS Furniture - Swindon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I had great customer care services from…
I had great customer care services from the sales representatives and he was very patient with me and helped me understand different products
23 April 2026
Reply from DFS Furniture - Swindon
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Jason was very thorough and friendly.
Jason was very thorough and friendly.
Not recieved my sofa yet but really pleased with the information provided. I like you can complete the look with rugs and other furniture.
24 June 2026
Reply from DFS Furniture - Swindon
Hello Christian,
Thanks for your lovely feedback, we’re glad to hear Jason met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
As a first-time buyer
As a first-time buyer, I was a little unsure about the process, but Jason at DFS Swindon made everything so easy. He was extremely helpful, personable, and friendly from start to finish. He took the time to talk me through every step and provided detailed explanations, making sure I understood all of my options without ever feeling pressured. His knowledge and approachable manner made the whole experience enjoyable and stress-free. Excellent customer service – I wouldn’t hesitate to recommend DFS Swindon, and especially Jason, to anyone looking for new furniture.
24 June 2026
Reply from DFS Furniture - Swindon
Hello Miss Hawkins,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jason.
Kind regards,
Lia
DFS Customer Support
Great service
The staff were very helpful, and I’m sure we’ll be very happy with our new chauffeurs
24 June 2026
Reply from DFS Furniture - Swindon
Hello Kevin,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Spoke to the representative a week ago…
Spoke to the representative a week ago then he gave us measurements no hard sale, the following week we went back and bought the suit we wanted again with ease and no hard sale!
23 June 2026
Reply from DFS Furniture - Swindon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Just purchased our 8th item of…
Just purchased our 8th item of furniture over the last 17 years. Never go anywhere else.
23 June 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Greg was a great help and answered…
Greg was a great help and answered questions thoroughly.
20 June 2026
Reply from DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
All good
All good. Very helpful and knowledgable advice from Jason. Got a good deal too. Fantastic showroom with loads to choose from.😀😀
21 June 2026
Reply from DFS Furniture - Swindon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Our experience at DFS Swindon was very… great
Our experience at DFS Swindon was very good when you walk into the store you dont have someone come straight up to you and start asking questions, i like to look around then find help when needed, Jason was our customer service man today and a very nice man friendly, polite, explained everything step by step, answered any questions with great knowledge, would recommend DFS to friends and family.
21 June 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Extremely helpful, knowledgeable and patient
Couldn’t have asked for a more helpful or patient staff member this morning. Understood exactly what I needed and was able to show me other sofas I hadn’t even considered when looking online. Extremely knowledgeable about their products and even took me outside to view fabrics in daylight! Big thanks to ‘Gregg’ I am very much looking forward to my sofa delivery 😁
20 June 2026
Reply from DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.