Barbara was extremely professional and helpful throughout the whole process. She provided all the information clearly, accurately, and reliably, and made sure everything was well explained. The servic... See more
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We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
The store assistant was very helpful. The sofa I wanted to purchase only available on line. Store assistant referred to another assistant who had worked in different stores and knew of the sofa I wa... See more
We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service excellent delivery…
Excellent service excellent delivery service. Staff and drivers delivering the chair really helpful. Excellent all round.
10 May 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swansea
Good morning Paula,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The salesperson
The salesperson, Hannah, was very friendly and knowledgeable. She made sure we understood the points she was making. All in all a very good experience
14 May 2026
Reply from DFS Furniture - Swansea
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great Customer care from James
Great Customer care from James. Relaxed, no pressure comfortable environment to take time looking and trying.
Unfortunately not all online models available but otherwise excellent.
13 May 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Gorgeous choice of sofas & Friendly Swansea Staff
Gorgeous choice of sofas, with a wide range of prices for all budgets.
Absolutely love fellow dog lover Hannah (Ralphs dog mam) in the Swansea branch, so helpful and approachable. Nothing too much trouble, and knowledgeable about the products. Definitely a credit to DFS!
12 May 2026
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely shocking experience with…dfs
Absolutely shocking experience with DFS. We spent £2,900 on a sofa that turned out to be faulty, and after 5 months we are still waiting for this to be resolved. We requested a refund due to the ongoing issues and poor quality, but instead we’ve been constantly fobbed off with excuses and empty promises.
We were even promised a call back from a manager, which never happened. Customer service has been incredibly disappointing from start to finish. For a company charging premium prices, the quality and aftercare have been unacceptable.
I would strongly advise others to think carefully before purchasing from DFS. Spending this amount of money should come with decent customer service and reliable products — unfortunately, that has not been our experience at all.
12 May 2026
Unprompted review
Reply from DFS Furniture - Swansea
Good afternoon Paul,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Full detailed information given by…
Full detailed information given by friendly accommodating staff
10 May 2026
Reply from DFS Furniture - Swansea
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
Great experience
All staff were lovely - also no one pressuring us as we walked around which allowed us time. In the end we dealt with Meryl who was really helpful, especially helping us towards viable options when our original choices from the website were too large to get into our living room.
9 May 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Dfs sofas
Went there on the off chance of finding a new sofa the staff, especially Hannah was excellent and talked us through everything that we asked perfectly
2 May 2026
Reply from DFS Furniture - Swansea
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff member was very supportive
The staff member was very supportive. He guided us with colours and had a wealth of knowledge about the sofa styles, different leather ,material sofas. He did not rush us , let us look around freely without any pressure and was available to help us, when we asked for help. The BEST service I have received from a staff member and will pass this on. I visited the Swansea store and did not feel pressured in anyway
2 May 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely friendly lady served us
Lovely friendly lady served us. She was helpful but not pushy.
9 May 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing helpful experience
Went to the swansea store to look for a new sofa, and got great help from the staff, Meryl was really helpful and filled us in on everything and made sure we knew everything important and helped us pick the perfect sofa for us.
7 May 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing customer service and really help find what you need
Absolutely amazing customer service. Helped us have the sofa we wanted from being able to change the way it was set-up . Really cant wait to get it was so comfortable 😌
8 May 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the experience very enjoyable…
We found the experience very enjoyable and easy. The staff member Dan was very helpful and was able to answer all our questions without any hesitation.
6 May 2026
Reply from DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful and listened to…
Staff were very helpful and listened to what I wanted, they explained everything to me
6 May 2026
Reply from DFS Furniture - Swansea
Good afternoon Carol,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
SWANSEA DFS PURCHASE OF SOFAMy husband and I found Barbara in the…
My husband and I found Barbara in the Swansea store very helpful and knowledgable. We eventually purchased a stowen sofa and chair after considering a number of options. Barbara gave us the time and information we needed and we are very pleased with our final purchase.
5 May 2026
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer service excellent we were…
Customer service excellent we were lucky to have the manager to help us she was very thorough explained everything to us very impressed
4 May 2026
Reply from DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Daniel was very welcoming and…
Daniel was very welcoming and accommodating. Which made a good expirence.
4 May 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
vanessa
DFS Customer Support
Nathan was very helpful and…
Nathan was very helpful and knowledgeable, down to earth, friendly. Made our buying experience enjoyable and would recommend your store to friends.
1 May 2026
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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