DFS Furniture - Stirling Reviews 

Great service today in Stirling shop as always bought majority of my sofas from there wouldn’t go anywhere else. Great staff very friendly & knowledgeable thanks

Ruaraidh was amazing and helpful. His knowledge of every sofa and colours was incredible and he’s an asset to your company

Rury in the stirling branch was brilliant. Super helpful full of information.
I ended up purchasing a lovely sofa

Very happy with the service we received.
Heather was very helpful and polite and put no pressure on us.

The member of staff that helped us today was very pleasant and helpful

Bought our Suite today with the help of the lovely Heather. She is an absolute treasure to your company. From start to finish ,just amazing customer service with no pressure to buy. Spent time with us helping to make sure we had made the right choice ,talking through all the different options/ specifications, couldn't have asked for any more. Thank you Heather, from Allan & Karen Wilson.

Heather was full of information about the product she was patient and let us wander round the store without pressure. Eventually when we decided to buy she explained clearly how the guarantee works and other extras.
Good impression

Heather was great & explained everything
Good service…..

Our sales advisor Georgia Onokpise went above and beyond to help us choose the right sofas. Would definitely recommend this lady, excellent at her job with a great eye for detail.

The customer service was absolutely fantastic! We were well taken care of and ended up buying a custom sofa!

Absolutely disgusting by this company and wouldn’t recommend them. Ordered sofa’s from the Stirling store and had them delivered. In the order I ordered the Eazigliders and the sofa care set but I never received them on the delivery date, which I was told the delivery guys will fit them on the sofa’s for us not to mention the delivery guy was extremely rude and questioned us why we bought this sofa, which was none of his business. Anyways contacted DFS and was told they will get delivered in 10 to 14 days but they never arrived so I asked for a refund, again they were like we will send them out to you and I said no as I didn’t need them any longer and also who was going to fit them as the sofa’s were heavy to lift. Received a email saying they are issuing me with a refund but couple days later the easigliders and the sofa care set arrived. Over a month and half I have been dealing with them and now are saying they won’t refund me and will get someone out to install them. Why should accept them now? I already knew someone who had bad experience with them but I gave them the benefit of doubt and placed an order but never again. Absolutely vile company.

The young guy that served us was very helpful

Steven took time to explain everything to us

Heather who helped us pick out a couch was very patient, accomodating, friendly and helpful. As people buying a couch for the first time that are very indecisive, she was incredibly useful in helping us work out what style of couch we were after, style and size. She showed us a wide range, explored how it may look in our space and how different colours would look and the care needed. Her friendliness made the experience very beneficial and helped us be at ease. If someone I knew was looking to buy something from DFS in Stirling, I would advise them to ask for Heather.

Great service so far, hopefully get my sofas soon, sales agent was very knowledgeable and went through everything from beginning to end even got a colleague to confirm all details.

Very helpful explained everything about the frite

Georgia was so helpful and answered all our questions. Gave us hints and tips on what material to pick based on having a 6 month old puppy and what size etc would suit my home.

The sales girl was very helpful. We went looking for a particular sofa that was only available online. No good as you need to see and sit on it. However she took extra time to offer other options and we got there in the end. More than happy.

Excellent service, advice and support from Heather. Great range of sofas and very reasonable prices.

Friendly and helpful nature of the associate (Steven/Stephen?) Knowledge of the product.