DFS Furniture - Stevenage Reviews 

5,826
TrustScore 5 out of 5

4.9

Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB


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Rated 5 out of 5 stars

The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more

Company replied

Rated 5 out of 5 stars

we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom

  • 0333 999 9805

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,826)

99,510 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly and listen to what I said…

Very friendly and listen to what I said took an interest so nice to talk to her

14 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Eileen,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Experience of DFS Stevenage…

Spent quite a while in DFS Stevenage narrowing our sofa choices down to 2 . We were then assisted in making our final choice by a sales assistant . They were informative without being pushy .They explained the points about both of our choices enabling us to make a more informed decision. The cost was reasonable with many choices of fabric for our sofa and many combinations of seating . The delivery time scale was reasonable , all we have to do is arrange removal of our old furniture as DFS no longer do this .Overall very safisfied with purchasing experience .

7 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Steve,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff looked after my order and…

The staff looked after my order and delivered my goods in one week, I would certainly use them again

7 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Stowed reclining two seater sofa

Excellent customer connection from start to finish.
Ali and Nikki were friendly and covered all options with clarity and in a friendly non pushy manner.
We were welcomed into the store and felt very relaxed viewing the range of sofas.

13 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Lots of sofas for us to view and very…

Lots of sofas for us to view and very helpful staff especially the store manager and carol

12 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Worth the wait

After looking at what felt like hundreds of sofas and visiting so many different furniture shops, we finally found the one at DFS. The staff were really friendly and helpful without being too pushy, which made the whole experience so much nicer. They gave us the space to look around but were there when we had questions. We left having ordered our sofa and couldn’t be happier. Definitely worth a visit.

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very relaxed atmosphere

Very relaxed atmosphere, no pushy sales
Carol was very pleasant and patient

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful and knows her stuff, was very polite and helpful throughout.

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience at DFS thanks…

We had a great experience at DFS thanks to Nicky. She was really polite, friendly and relaxed, and made us feel comfortable throughout. She wasn't pushy at all, which we really appreciated.

Nicky took the time to explain everything clearly, helped us with measurements to make sure we chose the right sofa, and answered all of our questions. Her customer service was excellent and made the whole experience enjoyable.

A big thank you to Nicky – we'd happily recommend her to anyone visiting DFS.

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A lovely overall experience

There was a wide range of sofas to look at and sit in. On our first visit the salesman was helpful but not at all pushy. We went away to confirm measurements in our room, and to have a little think! We returned the following week and dealt with another sales person, who again was not pushy. She explained things to us carefully and gave us some additional options. Clearly she’s good because we went with the extras! A thoroughly enjoyable experience. I wouldn’t hesitate to recommend to others.

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good service

Very good service, very helpful staff, talked us through everything which really easy to understand, really good service

11 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Attentive and patient salesperson

Attentive and patient salesperson, suggesting various ideas to help make our decision

10 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Ellie was great everything explainned …

Ellie was great everything explainned and how to plump up settee and offered cleaning stuff ..

9 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Paul,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

A very easy and straightforward…

A very easy and straightforward process, with great help and advice from Carol.

8 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience, very nice, straight forward and all info given

8 July 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Laura,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

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