The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... See more
Location
Switch locationBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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See what reviewers are saying
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... See more
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more
Company replied
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom
- 0333 999 9805
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Very nice lady very helpful and…
Very nice lady very helpful and informative on care for the chairs purchased.
18 August 2026
Reply from DFS Furniture - Stevenage
Hello Hayley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff were really helpful and knew…
The staff were really helpful and knew all the requirements and there knowledge of the components which made to sofa fit our needs
12 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The staff were all lovely and so…
The staff were all lovely and so helpful. It was quick and easy to order.
17 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our Server was lovely and very helpful.
17 August 2026
Reply from DFS Furniture - Stevenage
Hello Glenn,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and listened to what…
Very knowledgeable and listened to what we wanted.
17 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Caroline was really helpful,also the…
Caroline was really helpful,also the manager on duty
10 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great sofa shopping experience with Caroline
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice and guidance throughout, and at no point did we feel under any pressure.
When we explained our requirements, she identified the most suitable options for us and ensured we had enough time to assess them thoroughly before making our decision. We were delighted with the sofa we chose.
Thank you, Caroline, for your outstanding service and support.
16 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Quick delivery driver called before and…
Quick delivery driver called before and was there on time. Polite sales assistant
9 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
thevery good service
the servce was excelant ,very clear and honest.the descripion of the product perfect
16 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Carol in the Stevenage branch was very…
Carol in the Stevenage branch was very friendly and answered all our questions. Service was brilliant.
8 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Profess
Simple, professional and polite. Excellent product knowledge along with clear advice regarding aftercare.
15 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Excellent Customer Service
very pleasant and responsive sales person. explained the process and expertly managed our order and a small change to it afterwards.
10 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent salesperson
Excellent salesperson. Very knowledgeable and helpful. Made sure we were happy with our choices
13 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
sofabeds
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how it felt. Michelle was great and gave us space to talk together and look around without her with us, but ensured she was on hand if we had any questions
13 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello Jayne,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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