We visited the DFS store in Ruislip today and had an amazing experience, Sophia helped us to find the perfect fit for us. She took the time to explain everything and make suggestions. We love our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of... See more
Company replied
Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and su... See more
Company replied
Mitesh who looked after us was brilliant showed us the range of sofas until we bought one to our liking. Mitesh was a delightful sales rep and had a great bubbly character.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good overall
Good experience purchasing a sofa in store however the prices are too high even during sale events
2 September 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Amazing experience
We visited the DFS store in Ruislip today and had an amazing experience, Sophia helped us to find the perfect fit for us. She took the time to explain everything and make suggestions.
We love our picked sofa, hopefully everything will be exactly as in the showroom or better 😊
Thank you
1 September 2026
Reply from DFS Furniture - South Ruislip
Hello Dorina,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Disappointed that the chair is…
Disappointed that the chair is purchased was not in store to try - otherwise buying online was very easy
31 August 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you so much for taking the time to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Very helpful service by Mitesh!
Very helpful service by Mitesh!
Good honest advice and a no frills service. Just what I like.
30 August 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Mitesh.
Kind Regards,
Jordan
DFS Customer Support
Excellent Service by sales representative
Customer Service is excellent - Fulfilled customer requirements and provided with sufficient knowledge to choose correct Sofa
31 August 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Jason who helped us was great
Jason who helped us was great, very knowledgeable and polite.
31 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
We were made very welcome and all our…
We were made very welcome and all our questions were answered very well. We ended up buying just what we wanted
31 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
SoFa bed
Sales assistant was brilliant Help me to get the sofa bed I need it was comfortable to sit on and to lie on and easy to hold away and fold out
30 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Jason was friendly and very helpful
Jason was friendly and very helpful, and explained all to us , very happy with the service. At South Ruislip branch.
Thank you.
30 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was efficient and very…
The salesman was efficient and very helpful. Also a very pleasant person to deal with.
24 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
very good .wasn't pushy x
29 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
It was perfect information well…
It was perfect information well explained and gave good points about the sofa made me feel will at home I appreciate ur staff highly
27 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Mitesh who looked after us
Mitesh who looked after us was brilliant showed us the range of sofas until we bought one to our liking. Mitesh was a delightful sales rep and had a great bubbly character.
27 August 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mitesh.
Kind Regards,
Jordan
DFS Customer Support
Service…
The shop attendant was very attentive and took time to explain and listen to what I wanted. He was very patient and also offered me a drink
27 August 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great range of products available
Great range of products available, knowledgeable salesperson and efficient service.
26 August 2026
Reply from DFS Furniture - South Ruislip
Hello Theresa,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent Service.
Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and super friendly too.
25 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Friendly approach and professional…
Friendly approach and professional service. Positive experience with good staff, truly customer focused.
22 August 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.