DFS Furniture - SloughReviews 

5,171
TrustScore 5 out of 5

4.9

Twinches Ln, Slough Retail Park, SL1 5AL Slough, GB


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Rated 5 out of 5 stars

Easy to park outside in the disabled bay. The door to the store was difficult to open when pushing a wheelchair in. The store itself was bright, felt welcoming and set out perfectly with enough room... See more

Company replied

Rated 5 out of 5 stars

Really good experience with DFS. There were loads of great options to choose from, so it was easy to find something that suited us. The staff were friendly, helpful, and made the whole process really... See more

Company replied

Rated 5 out of 5 stars

Alan who served us was extremely knowledgeable, approachable and friendly. He made us feel welcome and valued throughout our visit to the slough store today. Can not fault our experience thank you!

Company replied

Rated 5 out of 5 stars

Alan was very informative and helpful, he had previously offered to help with anything we needed. We had only gone in to buy a bed, then we spotted a nice sofa x2 as me and my wife was discussing if t... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom

  • 0333 999 9785

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,171)

96,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was a great experience friendly staff…

Was a great experience friendly staff very polite & helpful not pushy to buy more expensive item would recommend slough branch very good experience all staff & service was great

5 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Five star service

Alan who served us was extremely knowledgeable, approachable and friendly. He made us feel welcome and valued throughout our visit to the slough store today. Can not fault our experience thank you!

4 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really good experience with DFS

Really good experience with DFS. There were loads of great options to choose from, so it was easy to find something that suited us. The staff were friendly, helpful, and made the whole process really straightforward. Great service overall, and I'd definitely recommend them!

4 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very good buying experience

Very good buying experience.Alan the salesman was very knowledgeable, polite and likeable.He clearly made the whole process very easy.
Thank you

3 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello Richard,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and no pressure

Was easy and calm. No pressure. He was very helpful, let me view everything, gave me good advice then sorted it all out for me. Quick and easy

1 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful! Outstanding service!

1 July 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service

22 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

the lady was friendly caring and…

the lady was friendly caring and understood exactly what I wanted and I was happy with the sale .10 out of 10 thank you

29 June 2026
Unprompted review
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Easy to park outside in the disabled…

Easy to park outside in the disabled bay. The door to the store was difficult to open when pushing a wheelchair in. The store itself was bright, felt welcoming and set out perfectly with enough room to walk around without feeling crowded. Love the way the furniture was presented. It felt clean and tidy and we enjoyed the experience. The salesman was experienced and looked after us and was very knowledgeable and helped us choose our furniture. A very satisfying experience.

29 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The young lady that served me was vey…

The young lady that served me was vey informed on the product I was interested in ,had great knowledge of what she was selling me and was very pleasant to deal with

28 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Alan was very informative and helpful

Alan was very informative and helpful, he had previously offered to help with anything we needed. We had only gone in to buy a bed, then we spotted a nice sofa x2 as me and my wife was discussing if the sofa's would fit in our home or even make it through the doorways, he overheard this, and, politely interjected to solve all our puzzles. And helped us purchase two new sofas as well as a new bed base and mattress. What a legend, such a friendly Guy, so knowledgeable, not pushy ..and a fellow Biker! Cheers Alan!!

27 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The Sales Team provide great knowledge…

The Sales Team provide great knowledge and experience of their products. Amazing, friendly and very helpful. Great Customer Service.

27 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Happy, helpful staff

Ahmed who initially greeted us in the store was very welcoming and polite, he was very helpful and checked later on to see how we were getting on, he showed us different options and was very knowledgeable.

27 June 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for taking the time to leave us a 5* review. We’re happy that Ahmed met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 1 out of 5 stars

Really Poor after service

Purchased the sofa from the store made life really easy as we knew we wanted. had to wait several months to receive the sofa which is not an issue I gave away my old sofa and then once these guys came to drop it off they’re really helpful. However when they were installing the sofa they found out the sofa on the electronic one with the console thing had a faulty headrest they couldn’t fit the headrest on so what they had to do was mess around with bending the bars, etc try to get it working. I was told that somebody will contact me within 72 hours to arrange a replacement or replace the hinges or do something and also the manager Slough store will give me a call guess what? Nothing has happened why doesn’t that surprise me especially when you’ve taken a lot of money from me and give such great service by not bothering to contact a paying customer honestly it’s a joke now I have a sofa that has been tampered with and personally I should have rejected which I really was going to do but I thought let me be the bigger person. Still waiting

22 June 2026
Unprompted review
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.

Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.


Kind Regards,

Jordan
DFS Customer Support

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