Dealt with a lady called Sam from queens rd store, she gave us her honest opinion which was what we asked for, didn't talk nonsense like some sales do and nothing was too much trouble for her. Stores... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great buying experience, allowed to shop and decide at our own pace but very attentive when we were ready. Explained all the options clearly and also very friendly.
Company replied
Florian who served us is a credit to your company. He was very informative but at no point did we feel pushed into purchasing.
Company replied
The staff was really polite and super helpful My whole experience was definitely first class I am totally satisfied with my purchase I will definitely be using the store in the future
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The conversation & choice selection was…
The conversation & choice selection was easy.
Nothing was rushed I was allowed time to
Make a decision and process the information given.
28 May 2026
Reply from DFS Furniture - Sheffield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello Nicola,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello Benjamin,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The sales lady we dealt with was very…
The sales lady we dealt with was very helpful and helped us through the process smoothly and accurately
18 May 2026
Reply from DFS Furniture - Sheffield
Hello Shaz,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sheffield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff Sam is helpful and friendly …
Staff Sam is helpful and friendly able to facilitate us during the sale ; she is polite .
23 May 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
I just got what i was looking for
14 May 2026
Reply from DFS Furniture - Sheffield
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Not push
I loved the fact tge assistant was not pushy. He was confident in giving us the information and he was very pleasant.
15 May 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great experience at DFS
Great experience at DFS. The salesman was polite, professional, and really helpful explaining all the details about the sofa. Quick and easy visit with excellent customer service.
14 May 2026
Reply from DFS Furniture - Sheffield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really helpful & professional
Really helpful & professional.
Lovely member of staff helped us today ! Even after changing my mind a few times
Would certainly use dfs again ..
13 May 2026
Reply from DFS Furniture - Sheffield
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Good choice of furniture, relaxed, helpful staff.
Sam, the lady that served us didn't pressure us, was very patient, very helpful and answered all our questions both times we were instore.
10 May 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Everyone was very polite and helpful…
Everyone was very polite and helpful when I visited. I’m looking forward to my sofa arriving next week! Once it’s in my home, I’ll leave another update about the sofa itself, but for now, 5 stars for the respect and service."
2 May 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine A
DFS Central Customer Support
We needed information and guidance We knew what we were interested in but…
We knew what we were interested in but wanted to see the selection available. The salesman told us where to look and gave us time to consider the sofas. He was on hand when we needed to ask some questions but gave us time to talk privately together.
We were not rushed or pressured in anyway.
7 May 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great Experience
It was lovely to be able to walk into a store and look around without feeling any pressure to buy. The store itself was clean, tidy, and very well presented, with two members of staff available if needed.
We found the sofa we were looking for and, when we were ready for assistance, Jenny came over and answered all of our questions. The whole process was straightforward, and she provided clear information to help us make informed decisions about the sofas and additional items.
Jenny also took the time to engage with our two daughters, who had been sitting patiently, which was a really thoughtful touch.
Overall, it’s a great place to visit if you want a relaxed shopping experience with no pressure, along with excellent service throughout. A truly memorable 5-star experience — thank you, Jenny!
8 May 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The staff in store at sheffield were amazing. They were friendly but gave us space and time to decide but were always around if we needed them. Absolutely amazing service.
The staff in store at sheffield were amazing. They were welcoming but let us look around in peace and allowed us to decided hassle free but when we were ready to make our purchase they were very professional and friendly. They were very detailed about our purchase and the process.
4 May 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great service from a knowledgeable…
Great service from a knowledgeable advisor and everything was straight forward
3 May 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Amazing service from start to finish
Amazing service from start to finish. I was welcomed upon arrival and offered a drink almost straight away. A lovely lady names Sam dealt with my order and made me feel at ease. The order was placed quickly and stress free.
A lovely service, highly recommend DFS
4 May 2026
Reply from DFS Furniture - Sheffield
Good morning Naomi,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Open space to receive the sofa and no…
Open space to receive the sofa and no pressure purchase.
Great experience and enjoyed picking out our dream sofa
3 May 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.