DFS Furniture - Sheffield Reviews 

Excellent service. Left very happy with a great deal and a gorgeous sofa soon to arrive! Would highly recommend.

The chap the helped us new what he was talking about, full of information

The staff were really friendly and helpful, there was a great choice and reasonable prices. Keep up the good service 😊

The woman who served me was friendly, well mannered, professional and informative. The whole experience was fast and efficient but with a friendliness that comes with great customer service.

Took a trip down to dfs today to have a browse as I wasn't entirely sure on what sofa I wanted, I was greeted by Kev who was more than helpful, advised with his knowledge about what suited me and my family most, really helpful and attentive, great experience and can't wait for delivery, thank you 😊

The customer service chap was very helpful and knowledgeable

Quality of service and helpfulness of the two members of staff we spoke to were top notch

We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave us plenty of time to discuss things privately, answered every question clearly, and supported us in making the right decision without pushing.
Overall, a genuinely positive and professional experience.

Brilliant customer service very friendly and helpful answered all our questions we had and helped us find our new sofa

Extremely disappointing experience from start to finish. We bought a sofa from the DFS Sheffield Fornham Street store after being specifically assured by our sales adviser, Kevin, that because we were purchasing for a new-build property with no confirmed completion date, we could change the delivery date provided we gave at least two weeks' notice.

When our completion date changed, I contacted DFS over five weeks before the scheduled delivery, only to be told the date couldn't be changed. This was the complete opposite of what we had been told before purchasing.

After numerous calls to Customer Services, a visit to the store, and waiting nine days for a promised callback from Store Manager David Cowling, the only solution offered was to cancel and reorder the sofa for the date we needed—but only if we paid an extra £200.

I eventually escalated the complaint to the CEO's office after getting nowhere through the normal channels. Even then, despite being promised a response within 1–2 working days, I received nothing and had to chase again.

Misleading sales advice, poor communication, broken promises, and no willingness to take responsibility or put things right. I expected far better customer service from DFS and would not recommend this store based on my experience.

Excellent experience, really straight forward and got all the information we needed.

A young lady who dealt with our sale was very friendly not pushy and thorough ,would highly recommend 👌

Went in today with the view of narrowing down which sofa we wanted, staff were welcoming and friendly but didn’t not push sales on us. We walked round on our own and they were there to help us when we were ready. Very professional and knowledgable staff

Great service by the advisors at DFS they gave great advice and went through everything in detail. Would recommend DFS to everyone they have a fantastic range and good deals .

David the advisor was very helpful and patient when her was explaining every thing thank you very much

Andy in the Sheffield store was great. Nothing was too much trouble looking at different options and materials.

Very impressed with Andy he answered all our questions. And did not put us under any pressure to buy.