brought a sofa and 2 chairs today. from dfs Salisbury. the guy that looked after us was really good. gave us all the information we needed. very polite and helpful. which helped us decide on whic... See more
Company replied
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See what reviewers are saying
The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Our sales advisor was very informative…
Our sales advisor was very informative and talked us through all our options step by step.
We felt that there was no pressure or hard sell which worked in DFS's favour, as a sale was made !!
8 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Neil,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Blonde ben amazing customer service…
Blonde ben amazing customer service really knowledgeable on the products and was very informative
7 February 2026
Reply from DFS Furniture - Salisbury
Good Morning,
We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very happy experiance
The lad that we delt with more was very friendley, helpful and gave us all the information we asked or needed, help us make sure we were making the right choice for us and didnt rush us. A credit to your store. The rest of the staff all were very friendley also.
7 February 2026
Reply from DFS Furniture - Salisbury
Good Morning Lauren,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Walked in
Walked in, found what we were looking for, the gentleman who assisted us was fantastic, what made our visit exceptional was that we purchased the ex-display to add to the items previously purchased at DFS 3 years ago.
5 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Cherie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Teto and Charlotte were very helpfully…
Teto and Charlotte were very helpfully explained things very well and very welcoming
4 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you found our team helpful and welcoming.
Kind Regards,
Vanessa
DFS Customer Support
Show room well laid out (roomy)and the…
Show room well laid out (roomy)and the salesperson very knowledgeable and friendly
4 February 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely helpful guy that helped us.
Lovely helpful guy that helped us.. polite kind and honest. 10 out of 10
3 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
I knew what I wanted when I walked into…
I knew what I wanted when I walked into the store as I’d done my research. Once a member of staff approached (Ben) they didn’t try to change or force my mind about a more expensive sofa and instead made the process seamless whilst giving me all available options to me. Overall rather straight forward and easy process.
31 January 2026
Reply from DFS Furniture - Salisbury
We're happy to hear that you had a straightforward and easy experience in our store. It's great to know that our staff provided you with all available options without pressuring you. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Great experience member of staff was…
Great experience member of staff was very accommodating
1 February 2026
Reply from DFS Furniture - Salisbury
We appreciate your positive feedback! We are so glad to hear that our staff was accommodating and that you had a great experience.
Kind Regards,
Vanessa
DFS Customer Support
Great service …
Helped by two lovely sales assistants Will and Ben. We’re happy to discuss our requirements and make suggestions. Transaction completed quickly and with all the information we needed.
1 February 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Not do as they promise
Had to order online as disability prevents me from visiting store I was unable to order fabric samples I posted feedback and customer services reached out and said they would send fabric samples nothing has been received
They talk the talk but fail to deliver very worried about my sofa’s now
31 January 2026
Unprompted review
Reply from DFS Furniture - Salisbury
Hi Gina,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
No hard selln
No hard sell and great customer service.
Mark helped us with all the questions ,we put to him.
31 January 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to share your review. We're happy to hear that our staff were helpful and provided great customer service.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
We're glad you enjoyed your experience! Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service and knowledge
Although I already knew the furniture I wanted, Tito was my sales advisor and he was very helpful and went above and beyond to explain certain things that I wasn't aware of and broke everything down for me to understand. I appreciated his sense of humour and his knowledge. Great salesman! 😁
I would definitely recommend DFS Salisbury.
26 January 2026
Reply from DFS Furniture - Salisbury
We appreciate you sharing your experience and giving us a 5-star rating. We're happy to hear that our sales advisor was helpful and informative. Thank you for recommending our Salisbury store!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful unhurried staff
26 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and efficient
Very helpful and efficient in obtaining information on sofas and what after care was on offer for me.He also Provided advice on suitability of fabrics.
26 January 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The salesman Mark was first class
The salesman Mark was first class, put us at ease and extremely helpful. A credit to your company
26 January 2026
Reply from DFS Furniture - Salisbury
Good afternoon Tim,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful member of staff
Very helpful member of staff. Was there to answer questions but left us to choose.
25 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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