Customer Services was very informative about the product we wanted to purchase. Rebecca went through all the necessary procedures required when placing an order. She explained each step very professi... See more
Company replied
Location
Switch locationForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
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See what reviewers are saying
We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... See more
Company replied
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
Company replied
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, United Kingdom
- 0333 999 9524
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Rugby
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Salesperson was very knowledgeable and helpful, demonstrated all of the features and talked us through the paperwork and finance plan.
Excellent customer service - looking forward to our new sofas
31 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Customer Services was very informative…
Customer Services was very informative about the product we wanted to purchase. Rebecca went through all the necessary procedures required when placing an order.
She explained each step very professionally and made sure we had understood all she had gone through before she placed the order for us.
31 August 2026
Reply from DFS Furniture - Rugby
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Very friendly people
Very friendly people, not pushy into selling, very helpful with sale
31 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Good honest service
30 August 2026
Reply from DFS Furniture - Rugby
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, no pressure just the right information and the sofa we wanted
29 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Our sales rep Ellie was brilliant
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
29 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Mr David Moon
Warm welcoming staff. nice set out of sofas lots of room to move around offered advice on anything we needed to know. And ofcouse a drink
22 August 2026
Reply from DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very knowledgeable staff and extremely…
Very knowledgeable staff and extremely helpful and patient. We managed to get the order we wanted with some care advice which was appreciated
27 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Bob was very friendly and efficient
Bob was very friendly and efficient
Excellent experience all round
27 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very friendly and efficient
Very friendly, efficient and knowledgeable service received. Good prices too.
24 August 2026
Reply from DFS Furniture - Rugby
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rugby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS has a great choice of Recliners
DFS has an excellent choice of Recliner Chairs. We were greeted when we arrived and shown where the Recliners were. No pressure from Sales people. We found what we wanted and purchase was nice and easy.
23 August 2026
Reply from DFS Furniture - Rugby
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Friendly approachable staff
Friendly approachable staff
Maddi helped us with any questions we needed answered
23 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Thumbs up for Bob
Visited rugby dfs and purchased a three piece suite. Bob was very informative and efficient without being pushy .
23 August 2026
Reply from DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were very helpfull when asked about varius products…
Staff were very helpfull when asked about the available products which enabled me to make my desion on what to purchase.
They also read through my order with me to make sure it was correct.
They also advised on cleaning to keep product in good condition.
Customer service was excellent.
21 August 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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