We had a great experience at DFS Rotherham Parkgate today and Syda / Cida (not sure how to spell the ladies name, sorry) was absolutely great today. The main thing for me was she absolutely didn’t waf... See more
Company replied
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I recently purchased a new sofa from DFS using their finance option, and I couldn't be happier with the service. The entire process was quick and seamless. The staff were incredibly friendly and helpf... See more
Company replied
The service we received was excellent ,we needed help in which corner suite woild be best for us The staff got it all up on the laptop ,which colour we needed But for tge last 10 years or so we ga... See more
Miya was absolutely brilliant today. From the moment she greeted me, she was warm, friendly, and genuinely attentive. She went above and beyond to make sure everything was perfect, and her positive en... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service we received was excellent…
The service we received was excellent ,we needed help in which corner suite woild be best for us
The staff got it all up on the laptop ,which colour we needed
But for tge last 10 years or so we gave bought our sofa from DFS
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was made to feel very welcome
I was made to feel very welcome, someone came and sat with me and talked me through options. really helpful.
28 June 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service, Emily was very personable and had great knowledge
29 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a superb experience at DFS…
We had a great experience at DFS Rotherham Parkgate today and Syda / Cida (not sure how to spell the ladies name, sorry) was absolutely great today. The main thing for me was she absolutely didn’t waffle on loads of sales dribble like far too many people do and annoy the hell out of you. She was lovely and just want you want in a sales assistant, very like minded. Would highly recommend. Thanks for our service today it was great
27 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Lovely staff efficient helpful we had…
Lovely staff efficient helpful we had beca helping us
27 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
Very good customer service, the memeber of staff was really helpful and polite.
27 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, listened and answered every question we wanted to know. Even if it was just simple silly question.. Was happy to leave with a perfect sofa of dreams, after 4 failed sofa.
27 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very helpful no pressure
Very helpful no pressure
Easy to order
Always go to DFS for furniture
23 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sales woman called Chloe was brilliant
Sales woman called Chloe was brilliant, very informative and great customer service
23 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
We had Lynn from who was a guest…
We had Lynn from who was a guest working from a different store Lynn was absolutely amazing
23 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very friendly and helpful staff online…
Very friendly and helpful staff online and in store
16 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really good customer service helped me…
Really good customer service helped me find the perfect sofa
23 June 2026
Reply from DFS Furniture - Rotherham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service by Colin
Excellent service by Colin, thanks. Knowledgeable and straightforward. Gave clear instructions.
22 June 2026
Reply from DFS Furniture - Rotherham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Walked into store and was made welcome
Walked into store and was made welcome. I was pointed to the area of the store that I needed.
I called the salesman for help and advice. Within hour I had purchased the product I needed and walked out the store with all the information I needed and looking forward to sitting on my new sofa
20 June 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
great service and knowledge
20 June 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The Sales assistant that dealt with me
The Sales assistant that dealt with me, was extremely friendly and helpful. She managed to secure a sofa for me without any hassle or problems. Would definately recommend dfs
20 June 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
18 June 2026
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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