Not pressures or hassled, asked a lot of questions about size options colours and delivery times. Aga was very helpful and happy to give us information on a few options. Before we went away and the... See more
Company replied
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See what reviewers are saying
Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... See more
Company replied
Shiv was extremely helpful today in the Reading shop, I was an extremely difficult and fussy customer, he was very patient and helpful and we ended up finding something that fit all our requirements... See more
Company replied
Sarah was amazing start to finish. Really helpful and understanding of my 3 noisy children with me, causing havoc 😅 Can't wait to receive the sofa
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience.
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
when we walked in nobody pounced on us…
when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales person was great on my two…
The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very easy to deal with and very clear…
Very easy to deal with and very clear on what is and isn't included.
16 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mohammad was very knowledgeable and did…
Mohammad was very knowledgeable and did not do the hard sell, he told about our options and then left it to us to make the decision.
15 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The salesman was on point and attentive…
The salesman was on point and attentive to our requirements.
Firstly he allowed us to roam the shop floor as requested so that we could get the measure of all the sofas in the extensive range.
The salesman showed an admirable knowledge of the stock the coverings and all the price ranges.
All in all a great shopping experience.
10 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I had a great experience today…👍
I had a great experience today brilliant customer service specially Olga great customer service very helpful advices. Very happy with the service and quality products good price 👍
13 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The salesmen was very helpful and…
The salesmen was very helpful and informative and suggested a sofa which met our wants and needs
14 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Mo was extremely helpful
Mo was extremely helpful, very professional and a brilliant salesman
13 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff outstanding
Staff were outstanding. Spoke to a few of them and they were so friendly and attentive. Totally understanding of my incisiveness
13 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Customer service was great..i wal…
Customer service was great..i wal listen to and things was explained in a timely and calm manner also the person who took my order was patient no rushing i felt the experience was handled professional.
13 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service and very quick from start…
Great service and very quick from start to finish
13 June 2026
Reply from DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sarah DFS Reading
Sarah in your Reading store was absolutely brilliant a real asset to DFS - great customer service and attention to detail.
Thank you Sarah
12 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We found the product we were looking…
We found the product we were looking for very easily having checked by phone that it was available to see in store. John was able to answer all our questions and the ordering process was quick and simple
11 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
DFS Reading - outstanding!
Our sales consultant was knowledgeable, courteous and overall brilliant!
It’s not often that I rave about customer service but this experience was excellent!
8 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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