DFS Furniture - Poole Reviews 

Amazing experience from entering to leaving the store. We were by greeted by David as we arrived in the store, he asked if we needed any help (which we did) we told him what we were looking for and what we wanted to avoid and he took us to a section of the shop that was what we needed and left us to browse, advising us he would be around if we had any questions. We liked this as we didn’t feel pressured into anything, could talk freely and concentrate on our browsing. We did need some help but David was helping another customer so someone else came and answered all our questions (didn’t manage to ask his name) but he was very helpful. We left the store to think about our choices but returned swiftly to purchase our new sofas. We were acknowledged by the second Gentleman mentioned above as he was talking to another customer, we were then offered coffee by a manger whilst we waited (coffee was good 👍) David then came over and helped us through our purchase. Every member of staff was polite and helpful. Will 100% recommend this store.

Friendly helpful staff

Great selection of furniture. Purchased sofas and chairs. Sebastian and team very friendly and helpful without being pushy. Would definitely return here for future purchases.

Assistant was helpful and caring and made spending money a pleasant experience

Lauren was super helpful, and explained everything brilliantly

Great person sold us what we wanted

It was a great experience in the store. We were looked after with a friendly, experienced sales person who answered all of our questions

Sales assistant was very helpful and listened to what my mum wanted.
Show rd us a beautiful power recliner, which was just what my mum wanted. Very good service.

Upon entering the DFS Poole branch looking for a sofa, I was allowed to browse at my leisure before a sales person called Francis helped me further by offering her great knowledge of the vast array of products in the store. She helped also by listening to my requirements and showing me the sofas which might suit. All in all buying a sofa from DFS was made a very pleasant experience and I wouldn't hesitate to recommend your Poole store.
Well done!

Lauren was very efficient and helpful. We had been into DFS before and knew the bed frame we wanted. Lauren made it simple to process our order over a welcome cup of tea.

Daniel was very helpful and knowledgeable.
Good product information.
We even had a complimentary coffee too!

I found the sofa bed I wanted very quickly with the expert help from Frances at DFS Poole. Frances was most helpful explaining about the 5 year accidental warranty and the care clean kit. She also advised about buying the foot stool at the same time as the sofa bed as there was a chance the fabrics could be slightly different if ordered later on. Frances was charming and well suited to her customer care/sales role. Thank you very much.

Lovely sales lady, was not rushed or pushed into making decisions and also knowledgeable of the products.

Very friendly and helpful staff without being too pushy

Staff were very welcoming and helpful with all questions asked the whole experience was great amd they went above and beyond definitely satisfied with there professionalism

Helpful and patient service, thank you!

Daniel introduced himself and gave us time to look around when we found the sofa we wanted he was very polite and not pushy. Spent time going over everything in a clear relaxed way ( the coffee helped ).
We were happy not to visit other sofa stores and purchased what we needed.

We visited the DFS showroom in Poole and were helped by Dan while choosing a new sofa and coffee table. From the moment we arrived, he was friendly, knowledgeable, and never pushy. He took the time to answer all our questions, explain the different options, and help us find pieces that suited our needs and budget.

What really stood out was how kind and friendly he was to our toddlers. Shopping with young children isn’t always easy, but Dan made us all feel welcome and was great with them throughout our visit, which made the experience much more relaxed and enjoyable for us.

We ended up purchasing a sofa and a coffee table and left feeling confident in our choices. Excellent customer service from start to finish - professional, patient, and genuinely helpful. Thank you, Dan, for making our visit such a positive experience. We’d happily recommend the Poole DFS showroom to others.