The lady called Rebecca in the shop in Plymouth was extremely helpful without being pushy. She was knowledgeable about the products and, because of this, was able to find us an alternative to our orig... See more
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The experieced member of staff ( sorry misssed her name) was totally wow on her customer service from start to finish. Very welcoming. Helpful with our decision making and spot on with all details. C... See more
Company replied
We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, kno... See more
Company replied
On entering store the assistant offered help then left us to it .I decided on 2 sofas..the lady assistant let me take my time with no pressure..she even helped with moving storage stool around so I co... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
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Matt was very helpful and friendly
Matt was very helpful and friendly. Did not push but made great suggestions after finding out what I wanted in a sofa. Left feeling happy with my selection
10 August 2026
Reply from DFS Furniture - Plymouth
Hello Janice,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, from first look to booked appointment and purchase.
Sales staff very knowledgeable and made whole process seem effortless.
10 August 2026
Reply from DFS Furniture - Plymouth
Hello Peter,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady called Rebecca in the shop in…
The lady called Rebecca in the shop in Plymouth was extremely helpful without being pushy. She was knowledgeable about the products and, because of this, was able to find us an alternative to our original choice which they didn't have in the colour we wanted. The delivery and finance was fully explained and easily arranged. Would definitely request Rebecca when we go back for the sofa Bed we like!
9 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Greeted then allowed time choose
Greeted then allowed time choose. Assistant was very well informed and made sure that everything was correct before putting the order through.
9 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Looking for a chair recliner.
We were allowed to browse,but if we needed help, she was around, we saw a chair we liked and had help from Becca, she was lovely,helpful,and full of knowledge, Becca was professional and very pleasant young lady,we were very pleased with our chair shopping today, and made very easy by your lovely helpful assistant Becca.
9 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sales person was very helpful and made…
Sales person was very helpful and made the purchase very easy and smooth. Will definitely purchase again from DFS.
9 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing customer service
Amazing customer service. Made us feel really comfortable. Finding our sofa was a breeze even with 4 kids! Would recommend.
8 August 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and professional
very professional friendly and knowledgeable about what we wanted .
whole thing was easy from start to finish
8 August 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Experience counts
The experieced member of staff ( sorry misssed her name) was totally wow on her customer service from start to finish. Very welcoming. Helpful with our decision making and spot on with all details. Credit to her for making the time we were there delightful. Thai you10/10
7 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
We were welcomed by Helen & Brooke…
We were welcomed by Helen & Brooke dealt with us. Helen offered up a hot drink. Brooke was so friendly and knowledgeable and had great customer service skills. A great asset to the team.
5 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff, plus lots of choice for a suitable sofa
6 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, very polite and professional and made you feel welcome with no pressure.
On down fall was there is no air con so it was very hot in the building
3 August 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
great day everything well explainedand…
great day everything well explainedand it was well handled. it is great to be back again
3 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Brook was polite
Brook was polite, professional and explained the order and process very well, great customer service.
1 August 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Brook.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service
Liam was very professional and helpful, he made sure we understand everything before we agreed to the finance
31 July 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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