Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detai... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jana was absolutely amazing today
Jana was absolutely amazing today , really appreciate all her advice and suport chosing my sofa today , she had a positive approach and made me feel very welcome in the store!
thank you
kerry park
7 July 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Jana. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Rachel,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Daniel helped us on the day he was…
Daniel helped us on the day he was amazing and was really patient and went through everything with us. He helped us choose the best thing for our needs and budget we feel so much more at ease that we’ve made the right choice and super excited to get our sofa delivered. Thank you Dan for all the help we’d definitely recommend to go in store and speak to somebody rather than online.
5 July 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Daniel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ben was super helpful in store
Ben was super helpful in store, went out of his way to help us pick all the details and patient with us when we kept changing our minds.
We can not recommend him enough! Great service! Thank you!
3 July 2026
Reply from DFS Furniture - Peterborough
Hello Leanne,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofas are always good but this time I…
Sofas are always good but this time I was left feeling very miffed to be charged such an extortionate amount for delivery or to trade it out for their care package, just seems like an absolute con on that part of things and was quite upsetting
2 July 2026
Reply from DFS Furniture - Peterborough
Good Afternoon Harriet,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do apologise for the experience you have received when placing the order, we do apologise if the delivery charge was not mentioned as this is very disappointing to hear. The relevant department has been contacted regarding this and we have asked them to call to discuss this with you.
Kind Regards,
Jordan
DFS Central Customer Support
Warm day , was offered plenty of water , friendly and helpful experience
It was a very warm early evening when we was in the store, we was offered water, was very welcoming.
Daniel was our advisor he able to help us with our choice of corner sofa. He was able to assist us with a range of packages for finance. Daniel advised us on the care for the sofa, explained the sofacare package. Was discussing how the sofa can be delivered , discussing door ways room size. Daniel is very friendly, welcoming and knew everything to advise us. Im yet to have my sofa delivered. Im looking forward to my new sofa.
23 June 2026
Reply from DFS Furniture - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Paul,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My sales adviser was very patient and…
My sales adviser was very patient and friendly. She helped me decide on colour and was very knowledgeable on the products.
It was extremely hot in the showroom. There is no air conditioning. She made sure I had plenty of water to drink.
DFS should install air con!
27 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dan was very helpful and friendly
Dan was very helpful and friendly. He was very patient with me and my young child when going through the ordering process and explaining everything thoroughly.
28 June 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Ben was delightful
Ben was delightful and calm and not pushy but still managed to sell us the extras. Insurance and we came away financially poorer but happy. A great sales person.
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great support
Served by Chloe at Peterborough DFS and give her a 10 for customer service. She made me feel comfortable and gave me time to look at options to choose before making my purchase. Everything was well explained. Enjoyable experience. The only downside is no air conditioning in the store which was a struggle when walking about looking at options. Definitely need some sort of cooling system in there!
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Chloe met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ben was lovely friendly and took the…
Ben was lovely friendly and took the time to consider all my options and what best suits my needs. Great customer service
26 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Great service with quality products at…
Great service with quality products at reasonable prices
25 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, very knowledgeble. Made the purchase easy and straightforward.
23 June 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
AVOID
AVOID , AVOID AVOID.
If I could give 0 stars I would
Absolutely appalling quality sofa , staff and manager at Peterborough branch are rude all promise call backs and nothing ever comes back. took 20 weeks to repair my grandfathers sofa to a poor standard and the sofa has broke again the manager is great at lip service but not at actioning any complaints not a single complaint has been raised even though I have asked multiple times would totally avoid this company as they scam old people into buying their poor quality sofas and then their service guys who come out are extremely rude and come across aggressive , AVOID AT ALL COSTS ,
24 June 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Good Afternoon Brandon,
Thank you for reaching out to us regarding the experience you have had with your order and poor service received.
Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your bed and the poor communication from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good good hood
23 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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