Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detai... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Peterborough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
All the staff and especially Dan made us feel welcome and everything was explained in detail to us. Dan made sure that all options were made available to us and ran over the timeline and what to expect before and after delivery.
11 August 2026
Reply from DFS Furniture - Peterborough
Hello Paul,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dan.
Kind regards,
Lia
DFS Customer Support
We were very well looked after
We were very well looked after, our sales rep was not pushy, very friendly, helpful and answered all of our questions and offered lots more info along the way. She left us time and space to think and to make our own decision whilst being on-hand if we needed her. I couldn't recommend her more.
11 August 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent experience
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, personable and attentive. We would not hesitate to recommend him, or the store. Thank you for your help (and our new sofa!)
9 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff, made sure we were comfortable during the whole process. Would definitely recommend coming here
9 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
⭐⭐⭐⭐⭐ Amazing Customer Service from…
⭐⭐⭐⭐⭐ Amazing Customer Service from Leyla!
Leyla was honestly one of the most helpful sales representatives I have ever encountered. From the moment we arrived, she was welcoming, patient and never rushed us. She even made us both hot chocolates while we were deciding!
I went into DFS knowing I needed a sofa, but I can get a little confused when it comes to choosing. I explained my ideas to Leyla and she was absolutely spot on. She took her time, listened carefully and made sure I was completely happy with my decision before doing any paperwork.
She has amazing patience and excellent customer service skills. I also have to admire her sales skills because somehow I left with a few other beautiful things too, including my gorgeous centrepiece! 😂
Leyla is an absolute credit to DFS. She really is the best! ⭐⭐⭐⭐⭐
8 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Left to look around then politely…
Left to look around then politely approached and asked if we needed anything. Given all the information we needed.
8 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Chloe at the Peterborough store was fantastic!
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store first and although there were 2 or 3 really great sofas and all of your staff were excellent, Chloe was the cherry on top of our cake. She was great with our children, she was excellent explaining the sofas, absolutely top notch when it came to the choices and colours and she made it simple with the credit agreement. We couldn't have had a better experience all in all, a very successful once in 15 year trip for furniture for us.
8 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have been a DFS customer for the last…
I have been a DFS customer for the last twenty years I have always found the staff has been very helpful and the information comprehensive, this is the reason I will always return to DFS for my furnishings.
7 August 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Store well laid out
Store well laid out, bright cheerful and clean.
Service offered by staff member good balance, initially welcomed us and asked if we wanted any help, they stepped back and waited for us to approach her again.
6 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We purchased a sofa when we came into…
We purchased a sofa when we came into the store .Chloe was very helpful and very professional at her job . Brilliant customer service 👏
6 August 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Knowledgeable salesman.
The sales representative was very knowledgeable and there to help rather than be pushy!
2 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service. Comfy sofa.
So helpful and polite. The young lady who helped me several times was fabulous. I had to wait a long time for my delivery but I knew that when I ordered it. Got money off also as the price went down whilst waiting.
1 February 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The raised stitching design on the sofa…
The raised stitching design on the sofa is so hard that it hurts the calves of my legs when in the reclined position. Therefore it is very uncomfortable.
2 August 2026
Reply from DFS Furniture - Peterborough
Good morning Lucia,
Thank you for taking the time to write to us, we are sorry to hear you are finding the furniture uncomfortable. We can see that a visit is due to take place next week, if this is something the technician can assist with on their visit they will certainly do so.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Great, friendly and efficient service in store today. Great job, Chloe. Thank you.
2 August 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Excellent service, great prices. The staff are really friendly and a pleasure to deal with. Highly recommend.
1 August 2026
Reply from DFS Furniture - Peterborough
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ben from Peterborough store really…
Ben from Peterborough store really welcomed us. Understood what we were looking for and even tho it wasn’t in stock showed us similar sizes and materials. We left feeling happy and satisfied we’d made a good choice.
25 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
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