From a member of staff opening the door for us to ordering furniture we found we found the staff very friendly. Samir, who attended us was very informative & not at all pushy. We did visit another bra... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... See more
Company replied
Excellent customer service We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached. Thankfully, a lovely... See more
Company replied
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5K reviews
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New Ted Baker sofa and chair
Everything was explained in detail and in layman's terms. Samir Talic was Very helpful and knowledgeable. Very happy with our purchase
31 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Welcoming and relaxed …
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from beginning to end. Thank you Chelsea good luck with your expected family.
31 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful sales staff
31 August 2026
Reply from DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent service by salesman Samir
Excellent service by salesman Samir, and and understanding customer needs and specific requests. Right product found at great price. Altogether well done. Very happy
30 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Samir was extremely helpful and patient…
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer service.
30 August 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Good range of furniture, good prices
Good range of furniture. Well priced. Helpful staff
29 August 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir helped us choose our perfect sofa…
Samir helped us choose our perfect sofa last Sunday . Very courteous, professional and on the right side of pushy. Very happy to come back and place the order with him today - top Job!
30 August 2026
Reply from DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Quick, efficient purchase. Helpful, friendly staff
Quick, efficient purchase. Helpful, friendly staff. Tidy store, well laid out.
23 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Fantastic service
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery. Great customer service. We’d recommend DFS highly
29 August 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mo.
Kind Regards,
Jordan
DFS Customer Support
Excellent range of sofas and the sales…
Excellent range of sofas and the sales staff were very good a talking us through.
29 August 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS gave us good service..we were very…
DFS gave us good service..we were very pleased with the help we received from Samir he was very thorough & careful to go through everything..very good service..& the coffee was very welcome..thank you😀
28 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful and good advice from Lloyd…
Very helpful and good advice from Lloyd . Thank you
27 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Excellent customer service provided by inside store in New Malden . Professional and well trained staff.
5 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Great service
Was very happy with the service provided at the new Malden branch. Firstly welcomed so warmly by Sara and made me feel like nothing was too much to ask.
I then also was greeted by Lloyd who helped to complete the purchase of my new (which may I add is beautiful). All round a great trip!
26 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from the service…
Excellent service from the service floor assistant
27 August 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Nina was amazing
Nina was amazing. From start to finish she explained everything clearly and was a true professional.
27 August 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello Joseph,
Thank you for taking the time to leave us your review, your feedback is greatly appreciated.We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced if you do wish to revisit this with the team please do let us know.
Kind regards,
Lia
DFS Customer Support
Very informative and explained every…
Very informative and explained every question. Samir was a great with helping us find the perfect sofa and was very approachable and helpful.
25 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS New Malden
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or being “in your face” the second you arrive, which made a refreshing change.
Everyone we dealt with was helpful, knowledgeable and genuinely interested in helping us find the right sofa rather than simply making a sale.
A special shout-out to Lloyd, who was particularly helpful and made the whole process straightforward and enjoyable. His approach was friendly, professional and never pressured us.
Overall, a great experience from start to finish and we’re really looking forward to receiving our new sofa. Would definitely recommend DFS New Malden.
25 August 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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