We had a great experience purchasing our new sofa. The sales agent was friendly, knowledgeable and took the time to explain everything clearly without making me feel pressured. They answered all of ou... See more
Company replied
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Amazing, caring, thoughtful, non pushy customer service. Julie at the Manchester store is INCREDIBLE! Great value and high quality too. Made sofa shopping an absolute joy - thank you so much 🤩🤩
Company replied
Incredible customer service. Everything was well explained and wasn’t rushed into a decision. Had a great time with Ish (Manchester store)! The sofas at DFS are great quality and affordable - better t... See more
Company replied
Tony @ Manchester was very polite and professional. He is truly one of the best customer support staff members I have ever come across. He made the whole process very simple and easy to understand. He... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Transparency, quick, attention.
The experience was amazing, I was looking for a specific sofá and the salesman was incredibly helpful explaining everything detailed at the same time quick and easy.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We had a great experience purchasing…
We had a great experience purchasing our new sofa. The sales agent was friendly, knowledgeable and took the time to explain everything clearly without making me feel pressured. They answered all of our questions and made the whole process straightforward and enjoyable. Excellent customer service from start to finish.
16 July 2026
Reply from DFS Furniture - Manchester
Hello Jordan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Buying a sofa
The Scottish salesperson sorry I have forgotten his name greeted us introduced his name and told us to take as long as we wanted and wouldn’t bother us which he did which we liked after picking what we wanted to buy he was very helpful and went through all we needed to know which made it a very pleasant experience thank you 15 July 26
15 July 2026
Reply from DFS Furniture - Manchester
Hello Mr Hazlehurst,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
The lady that helped us
The lady that helped us. Think she was Called Jess was really helpful and knowledgeable
12 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
New Sofas
Called into DFS for a look and found the sofas we wanted. We dealt with Hamzah who was great, chatty and friendly. He was thorough from start to finish and made it an easy experience. Thanks
12 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Our handler Rauf who was amazing and…
Our handler Rauf who was amazing and really helpful
11 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff were lovely
Staff were lovely. It took me a while to choose a sofa but I went back 2 weeks after my last visit to order, rather than online, as the staff were so helpful.
11 July 2026
Reply from DFS Furniture - Manchester
Hello Charlotte,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello Lilibet,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Derek was a star and made us feel bet…
Derek was a star and made us feel bet welcome. He assisted us and made our shopping journey so much easier. We made our purchase with ease. He was knowledgeable about the product we were enquiring about. Truly nice bloke and an asset to the company.
9 July 2026
Reply from DFS Furniture - Manchester
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Derek met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Well done Dennis!
The staff member, Dennis, was polite and professional throughout our dealings remembering us from our first visit some days earlier. He was able to answer all questions and never came across as too pushy. An excellent shopping experience, would certainly recommend to others.
6 July 2026
Reply from DFS Furniture - Manchester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dennis.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Lovely young man came back as had other…
Lovely young man came back as had other sofa from hear he is so professional in his job what he’s talking about good young man it’s the only place to buy a sofa from
6 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Tony @ Manchester was very polite and…
Tony @ Manchester was very polite and professional. He is truly one of the best customer support staff members I have ever come across. He made the whole process very simple and easy to understand. He definitely deserves to be promoted!
4 July 2026
Unprompted review
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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