DFS Furniture - Manchester Reviews 

4,672
TrustScore 5 out of 5

4.9

Throstles Green, M16 0SN Stretford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Your representative was excellent. He helped me find the exact suite I was looking for and showed me all the options including online . He couldn't have been any more helpful. He explained everyth... See more

Company replied

Rated 5 out of 5 stars

Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more

Company replied

Rated 5 out of 5 stars

Antonio was really helpful, patient and made sure we were happy with our choices before buying. Good advice and suggestions offered.

Company replied

Rated 5 out of 5 stars

The service from the staff was very welcoming, charming and polite with no pushy sales pitch. Always used DFS as their sofas, in my opinion are of great quality and competitive price.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,672)

93,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Antonio was really helpful

Antonio was really helpful, patient and made sure we were happy with our choices before buying. Good advice and suggestions offered.

30 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Antonio.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dennis The MAN…

Dennis was very helpful and polite very nice sale person Had a Coffee

1 September 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very polite

The salesman was very polite, helpful, professional, thank you Derrick. It was a pleasure doing business with you.
Sheila Bowater

31 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The young fella i dealt with explained…

The young fella i dealt with explained everything to me. He was polite. I am very pleased with the service I received.

31 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for sharing your lovely feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fab advice and suport

Not too pushy but super helpful and knowledgable.

31 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello James,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience

31 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good guidance and support.

Good guidance and support.

31 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Julie was incredibly helpful

Julie was incredibly helpful, patient and knowledgeable. Made our experience stress free and smooth.

29 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Julie.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jess was a pleasure to deal with and provided all the information we needed to make our purchase.

29 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Farooq was absolutely fantastic

Farooq was absolutely fantastic. Great customer service by this young man.
Pleased with my purchase.
5 stars

29 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for sharing your kind feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Charming

The service from the staff was very welcoming, charming and polite with no pushy sales pitch. Always used DFS as their sofas, in my opinion are of great quality and competitive price.

28 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

All round great experience

Hamza was friendly, efficient and knowleagable. Great choice of sofas.

28 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really helpful

Really helpful, didn't feel pressured and all questions were answered fully the customer service was amazing 👏

27 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely experience …

Hamzah at the Manchester South store was super friendly and knowledgeable too.
He was charming but not pushy.
He made buying our new lounge furniture most enjoyable.

27 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff making the purchase…

Very friendly staff making the purchase easy and enjoyable. Made to feel welcome and valued. Very informed about the process. Thank you 🙏

26 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello Faye,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

26 August 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

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