We browsed on the Sunday and had a very helpful gent, Rowan who gave us all the information needed and also solutions to space requirements, we went home, measured up, returned the next day and purcha... See more
Company replied
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See what reviewers are saying
5/5 DAVID WAS BRILLIANT. WE VISITED YESTERDAY, WENT BACK HOME TO CHECK MEASUREMENTS. RETURNED TODAY TO PURCHASE 2X SETTEE CONSOLES. ON OUR WAY IN SPOTTED A SIDE TABLE FOR A LAMP, GOT ANOTHER £30 OFF... See more
Company replied
Thankyou so much my 89 year old mum enjoyed James customers services he explained everything to her and they had a laugh expecially when this has been her first time out for 8 weeks as had heart opera... See more
The store was welcoming and left us to browse. When we needed assistance James was immediately available and answered all our questions, including guiding us through the purchase of our new sofa. The... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very Good Service
David was great he was very knowledgeable about all the sofas I was interested in. He gave me time to look around and when I had chosen the one I liked he walked us through the process very well.
18 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very satisfied with our purchases
Very satisfied with our purchases. James was very informative and helpful. Smooth transaction.
17 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
someone was always on hand to answer…
someone was always on hand to answer any questions but not intrusive or pushy.
Rowan in particular was very helpful with questions about make and fabric, telling us where each item was manufactured
17 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Attentive and quick service
Attentive and quick service. Full information.Everything very easy and friendly.
16 July 2026
Reply from DFS Furniture - Maidstone
Hello Mrs Powell,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Came into the Maidstone store with a…
Came into the Maidstone store with a few questions before we made up our minds on purchasing a new sofa.
We were met by the lovely Natasha who answered all of our questions perfectly and put our minds at ease for ordering. Which we did there and then. A nice, east and comfortable experience.
Natasha is a diamond. P.S. Take that Disney trip
15 July 2026
Reply from DFS Furniture - Maidstone
Hello Nathan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natasha.
Kind regards,
Lia
DFS Customer Support
We had the lovely James serve us and I…
We had the lovely James serve us and I couldn't fault him. He was informative and willing to answer any questions
14 July 2026
Reply from DFS Furniture - Maidstone
Hello Ann,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Brought sofa
Very friendly was happy to show us around help us pick the sofa was very happy. I will highly recommend to family and friends. I will be shopping again thankyou so much
13 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Maidstone - great way to buy furniture
We needed to replace uncomfortable and outdated lounge chairs and sofa. The variety of furniture available in the store was fantastic and we were very ably helped by their staff who were excellent. We found chairs and sofa which were just what we wanted and the whole process was great, not rushed but efficient. Good store, very helpful staff
13 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Superb service and excellent assistance…
Superb service and excellent assistance from all the staff at the Maidstone Aylesford branch. A top notch cup of tea, too
12 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Our experience was great
Our experience was great! A member of staff (Damon) was absolutely lovely, help us with all our enquiries, was very patient and easy to talk to. We left happy with our purchase and with great understanding of info on our purchase (delivery and payments etc.)
Thank you DFS!!
12 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great service
We were very well looked after by our sales person Daniel. With his guidance we have purchased a lovely corner sofa.
12 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Found what we wanted and the purchase…
Found what we wanted and the purchase was made easy by the store team
11 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Assistance was offered on entering the…
Assistance was offered on entering the store, but we were also given our own space to browse and discuss between ourselves. On deciding our choice everything was broken down and explained.
11 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Easy process
Claire was excellent and made the process of ordering a new sofa very easy. We have been loyal customers for over 12 years and will definitely be back again.
11 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Good service and polite staff
The service was great and the staff was polite during the whole time of service. Found what I was looking for.
9 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great salesman (Steve)
Great salesman (Steve), was very friendly. Knew his stuff and never pushy. Sofas delivered within 5 days. Very happy 😃
5 July 2026
Reply from DFS Furniture - Maidstone
Hello Stephen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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