Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Very good Joseph was great good customer service Answered all questions gave us lots of information and options friendly throughout
Company replied
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
I recently purchased a sofa with the guidance of Joesph, he was very helpful and knowledgeable which made the purchase easy.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Luton
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
I recently purchased a sofa with the…
I recently purchased a sofa with the guidance of Joesph, he was very helpful and knowledgeable which made the purchase easy.
15 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good Joseph was great good…
Very good Joseph was great good customer service
Answered all questions gave us lots of information and options friendly throughout
14 August 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Joseph.
Kind Regards,
Jordan
DFS Customer Support
Very honest n helpful
Very honest n helpful. Very thorough in explaining about furniture .
4 August 2026
Reply from DFS Furniture - Luton
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Joe was super helpful and explained…
Joe was super helpful and explained everything to us with great customer service
14 August 2026
Reply from DFS Furniture - Luton
Hello Michael,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful with overall a great experience with my purchase
Very helpful with helping out filling the finance forms, great explanation with the sofa, overall made my dfs experience very easy and satisfied
11 August 2026
Reply from DFS Furniture - Luton
Hello Jason,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Joseph from the Hatters Way store in…
Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan which made the process very easy. We thank him and his colleague for their great customer service.
10 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Joseph.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The individual who attended to me was…
The individual who attended to me was so calm and knowledgeable, he was very helpful and he help me made the right choice
1 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Really good customer service
Really good customer service. Very happy with my coffee table.
5 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Slavomir,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful did not hassle me when I…
Very helpful did not hassle me when I waked in gave me ample opportunity to look around
4 August 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and helpful staff
Staff were very helpful - spent time explaining everything about the sofa and leather
2 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Large range of products
Large range of products, nice quality and design. Friendly staff and very supportive.
30 July 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
No pressure.
We were able to walk around without staff following. Relaxed browsing makes it a better experience.
Customer service was very good when needed.
28 July 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed atmosphere in the store
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood
25 July 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Joseph
Great customer service from Joseph. He was very helpful, friendly and explained everything nicely.
25 July 2026
Reply from DFS Furniture - Luton
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Patrick was very helpful and patience
24 July 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
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