DFS Furniture - Llantrisant Reviews 

From the greeting to the purchase, it was a pleasure to be in the store. I was given advice on my sofas as to whether I had sufficient space to get it in my home, also as to the colour what it looks like in daylight and was this the right choice for my colour scheme. I was taken through every phase carefully, to allow me the time to be completely happy and sure about my choice. Outstanding service from the manager right through to David Rogers who completed my purchase.

David made the process of our purchase easy

Lovely team, very informative and helpful

Very helpful member of staff went through everything we needed to know very knowledgeable. Straightforward purchase

Great staff really helpful

My husband and I went to the Llantrisant store yesterday morning and spoke to a very nice member of staff called josh. We discussed design and prices. We went home and did a few measurements to double check.
Later that afternoon I went back to the store. Spoke to josh who by the way was very polite. Very very knowledgeable on what I was looking for. Very friendly and helpful. I actually purchased a sofa and a single chair.

Polite and professional, everything a customer deserves!

Good customer service from lewis, very attentive and honest with his sale

Sale man josh outstanding customer service I am very pleased with DFS thanks John Evans

Staff were very welcoming and didn’t follow us around

Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.

Staff very helpful and knowledgeable.great customer service.

We had fantastic customer service from David. He was very helpful with our initial questions, and provided great information and support while we made our order. The process was very straightforward thanks to his help.

The customer service was 2nd to none. All staff were welcoming , approachable and knowledgeable

Leah approached us very quickly within us entering and made us extremely comfortable. Myself, my wife and my autistic son had entered and he was very excited to jump and bounce on all these sofas and i was having a hard time helping him refocus and relax. Leah was fantastic offering us assurances we were welcome and calming our son by offering him bubbles, while in discussion she calmly listened to what we were after and asked questions about our current sofa. She knew our current sofas measurements seemingly by heart(another dfs sofa)and could envision exactly what we were after. She was completely ok with us making constant changes to what we wanted and made the whole experience so positive. If she upsold anything she did it so smoothly i didnt even notice. Genuinely great human but brilliant sales person too. Cannot rate enough, i hadnt even fully decided if i wanted a new sofa before entering.

Very well communicated, many options given

I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husband. I knew I would be returning to purchase the product that Lewis sold to me by just his manarisum. I returned to the store on Saturday with my husband and again nothing was to much trouble for Lewis he explained everything. We think Lewis is an asset to the company.

customer experience was very good and the staff were exceptionally kind and thoughtful. hope the management appreciate what they have.
thank you for your time and cooperation.

David was superb at explaining every aspect of the purchas including the finance. The new manager also was excellent.

We have visited the Llantrisant store several times over the past few months and each time the staff have been amazing. They are polite and friendly and more importantly do not hassle you! This is the second order we have placed with DFS in eighteen months and highly recommend them