We went into the store looking for a recliner. We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery gu... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
We were able to browse without any hassle from sales staff, and when we needed help, a very friendly young Lady came straight away with no pressure selling, and happy to answer any questions.
Company replied
Warm friendly welcome on entering the store. We then had the opportunity to browse at our leisure and not being chased around the showroom by a hungry salesperson. When we did approach a salesperson... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy no pressure experience.…
We were able to browse without any hassle from sales staff, and when we needed help, a very friendly young Lady came straight away with no pressure selling, and happy to answer any questions.
16 July 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent store visit
We went into the store looking for a recliner.
We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery guy and facilitated a speedy delivery.
He also helped my 90 year old husband to find a toilet, got the fire door open etc.
A very good experience all round.excellent store visit
15 July 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The member of staff was very well…
The member of staff was very well informed very professional and helpful
14 July 2026
Reply from DFS Furniture - Llandudno
Hello Ian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We visited the Llandudno store and…
We visited the Llandudno store and spiel to Bryan - so glad we did! We had an idea of what we wanted and he helped us navigate to the best choice for us. Great showroom and fab customer service ☺️
11 July 2026
Reply from DFS Furniture - Llandudno
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Staff made our buy extremely easy and comfortable
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy one even after taking so much of his time. Definitely recommend going to the store and ask for Bryan.
10 July 2026
Reply from DFS Furniture - Llandudno
Hello Basu,
We are really grateful for your kind words and for sharing your experience in our store with Bryan. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Lovely lady very helpful
Lovely lady helped. I'm hopeless with names. We had two sofa's to order, so she took us through each one seperately and efficiently. Will definitely use again.
8 July 2026
Reply from DFS Furniture - Llandudno
Hello Jude,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
7 July 2026
Reply from DFS Furniture - Llandudno
Hello Sharon,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Llandudno store great experience
We went into the Llandudno store knowing what we wanted and Angela was a great help with advising us on our options without being overbearing or pushy very helpful and friendly.
6 July 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Staff was very helpful and not…
Staff was very helpful and not following us around just said to come and find her when we had any questions, which made it a more relaxed shopping experiance not like in another shop where they were following u around like u were going to nick something
5 July 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Was very pleased with the service we…
Was very pleased with the service we received today 😊 there was no hard sell which definitely puts me off. And the lady that served us was lovely thank you
4 July 2026
Reply from DFS Furniture - Llandudno
Hello Dawn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
A pleasant and efficient experience.
There was no pressure to make a purchase but once we had made a decision Marcus was extremely helpful. We were provided with all the information we need and gained a full understanding of the process up to delivery of our furniture. Aftercare arrangements were also explained in detail. It was appreciated to see that all details of our order were double checked with us by another member of the team for the avoidance of errors.
2 July 2026
Reply from DFS Furniture - Llandudno
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
It was exellent
2 July 2026
Reply from DFS Furniture - Llandudno
Hello Steven,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Lovely staff member didn’t push me…
Lovely staff member didn’t push me waited for me to ask for help answered all my questions
2 July 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We are very satisfied with Leoni she…
We are very satisfied with Leoni she explained everything fully from start to finish a very pleasant experience
27 June 2026
Reply from DFS Furniture - Llandudno
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Llandudno dfs store Leoni
Leoni who helped us as Llandudno store dfs was amazing! Very helpful, nothing was too much trouble and answered all our questions and was very informative.
She knows what’s she’s talking about!
Thank you Leoni, very happy with the sofa we have purchased, give the girl a raise, she deserves one :)
27 June 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leoni met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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