We were helped by Tina at the Ipswich branch. She was amazing, so helpful, not pushy at all, informative and nothing was too much trouble. We went in looking for one kind of sofa and we left not findi... See more
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We had a positive experience buying a sofa. The salesman was friendly, professional and very helpful without being pushy. He answered all our questions and made the whole process easy and enjoyable.... See more
The lady who looked after us was so helpful, her knowledge of all the sofa options was extensive. She listened to our needs and made suggestions with no pressure. The options we explained and the bene... See more
Company replied
From start to completion of the purchase,Tina at the Ipswich store made the transaction great,there was no pressure and Tina answered all our questions fully.Excellent customer service all round. Woul... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom
- 0333 999 9847
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant lady dealt with our…
Very pleasant lady dealt with our purchase, not too pushy, comfortable to engage with
22 June 2026
Reply from DFS Furniture - Ipswich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Outstanding customer service
On an initial visit the day before we spoke to an adviser who was super helpful and gave us enough information to be informed but also enough space to not feel cramped.
We discussed different options for the sofa we both liked and the advisor was really helpful, we came back the following day and luckily he was there. He took us through the whole process from start to finish and was super helpful, highly recommend
21 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good experience with Julia
Julia was very helpful, answered all our questions was very bubbly and kind. Two family members brought sofas with her on the same day, and she genuinely deserves a positive review and recognition. 10/10.
19 June 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely brilliant
Absolutely brilliant from start to finish, excellent girls in ipswich store, made me feel welcome & not pressured at all express delivery, kept up to date & on time amazing, gents who brought my sofa in were friendly and polite and respectful of my home
Superb
12 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Regular customer. Always impressed very efficient and helpful
Very helpful explained all clearly and wasn’t pushy just genuinely listened and wanted to help us, didn’t have to wait and process completed quickly and efficiently
18 June 2026
Reply from DFS Furniture - Ipswich
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
We were met by a very friendly person…
We were met by a very friendly person who was able to take us to the products we were looking for, she was very attentive to our needs making our purchase a pleasurable experience.
18 June 2026
Reply from DFS Furniture - Ipswich
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very efficient and helpful staff
16 June 2026
Reply from DFS Furniture - Ipswich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sales staff very friendly not pushy and…
Sales staff very friendly not pushy and professional, plenty of stock to choose from in a superb set up showroom which is warm and welcoming and very clean,
14 June 2026
Reply from DFS Furniture - Ipswich
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful and friendly staff
6 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The customer service was superb. They took their time to educate us on all we need to know about the furniture.
The qualities of the furniture are good
5 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello Duncan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Extremely happy with the sales staff
Extremely happy with the knowledge and information we received from the sales person. Very pleased to not feel put under pressure. A very good experience.
7 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
New sofa plus coffee included
A very pleasant way to buy a new sofa,Julia in the Ipswich showroom was extremely helpful and answered all our questions. She was very professional, not at all pushy and spent a lot of time and effort to help us make a decision.All in all first class service.
8 June 2026
Reply from DFS Furniture - Ipswich
Hello John,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly service throughout.
8 June 2026
Reply from DFS Furniture - Ipswich
Hello Jack,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service by Lisa and Tina…
Lisa and Tina were simply fabulous when we popped in last Tuesday. We had seen the sofa we liked online and when to view it in store. We dealt with Lisa initially and she ran through all the options with us. There were no pushy sales person techniques used, we knew what we wanted and she helped us with it. We didn’t make a purchase that day as we needed to measure up so I said I would pop back on Sunday, 7th June, which we do. We’d planned the sofa, chosen the colour and were very pleased with the whole process. I’d totally recommend my DFS to my friends and family. Thank you, the cup of tea was a lovely touch too!
7 June 2026
Reply from DFS Furniture - Ipswich
Hello Susan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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